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Measuring Safety Culture

A Bit About Paul . EHS4 Director for Johnsonville Sausage 20 Year of experience in EHSMy View of the Perfect Safety PersonTechnically Competent Understands the human mind and dynamics of cultureA Leader of People and ProcessesCan sell ice cubes to EskimosCan stop the insanity We all strive t

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Measuring Safety Culture

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    1. Sheboygan Chamber Safety Conference June 1, 2011 By: Paul Rutledge Measuring Safety Culture

    2. A Bit About Paul EHS4 Director for Johnsonville Sausage 20 Year of experience in EHS My View of the Perfect Safety Person Technically Competent Understands the human mind and dynamics of culture A Leader of People and Processes Can sell ice cubes to Eskimos Can stop the insanity We all strive to be this.. And it is a Journey not a destination.

    3. Understanding How to Measure Safety Culture in an Hour Agenda Define Culture What to Measure How to Measure It A Tool to Measure It With

    4. Culture What is it? The beliefs and attitudes of a group of people The work that a group of people perform that define who they are. The way a group of people think and behave The values of a group of people Every company has one. Maybe two or more. The deeper the dive the more subcultures are identified.

    5. The Cultural layers of a company Company Values, Ethics, Continuous learning, Customer success, being the best place to work, etc. Facility Same as above Throughput, winning, Safety, quality, etc. Department Same as above Hitting daily KPIs, beating the other shift, time off, pay, etc. Line Same as above Doing my job well, Spending time with family and friends, pay, I have to miss church because of work, do my job and dont complain, etc.

    6. The Focus Changes We have to understand it all to be effective Safety Pros There are competing pressures within the culture Between Supervisors and Employees Between Employees Between Supervisors With Leadership All makes measuring Culture COMPLEX

    7. Lets take a Stab at Measuring Culture Safety Cultures have a base of. Leadership Ownership and Accountability Communication Knowledge in the form of Education and Training LOCK onto these principles for a great Safety Culture.

    8. Leadership All cultures have Leaders Formal and Informal Safety Cultures need many leaders Technical- Safety Pro Leads the team to the knowledge pool Challenges the status quo- fights the concept that Injuries are part of business and zero cannot be achieved Teaches, educates and writes the programs Evaluates, Investigates and audits Establishes the safety programs Creates the need for change or dissatisfaction with current state Established Key Performance Indicators A Cheerleader for success

    9. Leadership Cont The Make It Happen Leaders Top Company Leadership Walking the talk and providing the resources Plant Leadership Plant Top Leadership Same as above and making it part and an expectation of day to day life at the site. Middle Leadership Same as above and holding Team Leaders accountable for safety metrics (safety plays and numbers) Team Leadership (Supervisors) Setting the expectation for every member, intertwining in day to day activities and holding members accountable for performance.

    10. Ownership and Accountability Everyone owns safety. Right? We hear it all the time but what does that mean? Each our brothers keeper (Members really own it) Its all about the folks who do the work Holding others and ourselves to a high level of safety performance. Ask a leader. How do you know your team was safe today? Answer no one got hurt (luck or tactical event?) Get them involved and have some FUN. Ownership and Accountability is driven by Involvement

    11. Communication Communicating safety is absolutely critical for the culture. Use multiple types of communication to MOTIVATE Story telling keeps cultures alive What to talk about The way it used to be (good and bad) Audit Performance Safety records Shared learning's Expectations Compliance Etc. Measure safety chatter. If you dont hear the safety chatter the culture may in flat-line D-fib it with communication

    12. Knowledge Arm your team with the best safety knowledge Make it useful- All data should have actions to maintain or drive change. Conduct lots of training but keep a balance of compliance driven and leadership based Know you audience Make the training relate to the person and then job. Dazzle them with facts and motivate them with how they can impact the program or culture.

    13. LOCK EM INTO SAFETY Talk about culture Its who you are Have the tough conversations and ask the tough questions What do our safety results say about us to others? What do our safety results say to our members? Are we happy with what we are? Are we willing to change? Culture never stays the same If its not enhancing it may be dying. Now Measuring Culture

    14. 15 Elements of Safety

    15. Element 1 Hazard Recognition Hazard recognition is critical to a safety culture. Almost right to the core of Safety Recognize and mitigate before injury or penalty Categories Ergonomics Pre-shift safety inspections Hazard Resolution log PMs Fire Prevention Fall Hazard Prevention Respiratory and Line Break Incident Investigation

    16. Element 2 Workplace Design and Engineering How is the workplace being designed with EHS in mind? Categories Management of Change Program Purchasing Standards OSHA Historical Abatement

    17. Element 3 Safety Performance Management How are the Safety Expectations laid out for the leaders and what are the consequences for success and failure? Categories Team Leaders Expectations Department Leaders Expectations Key Performance Indicators PC and APC. Safety Performance Reviews Discipline Review and Tracking

    18. Element 4 Regulatory compliance- All about the programs and OSHA regulations. Categories Lock Out Tag Out Confined Space Personal Protective Equipment Fall Protection Electrical Safety All the programs from the CFR that apply to your line of work and/or industry. Written Program content, Training and Documentation, etc.

    19. Element 5 Occupational Health- About medical management within safety from first responders to RTW to Community Doctors. Categories Onsite 24 Hour Basic Medical Response Return to Work Program Approved Written Medical Protocols Workers' Compensation Claims Management Blood borne Pathogen Program Hearing Conservation Program Medical Evaluations Industrial Truck, Respiratory House Keeping-Professional Appearance Communication with Medical Community i.e., Meetings, Onsite visits.

    20. Element 6 Information Collection- Information that is collected to manage a Safety Culture Categories OSHA Logs Injury/Illness/Near Miss/ At Risk Behavior Trends Analysis Written Safety Action BBS Perception Surveys

    21. Element 7 Member Involvement- All Great Safety Cultures have meaningful involvement and shared ownership. Categories Safety Involvement in Teams i.e., Ergonomics, PSM, Safety Involvement in Incident Member Safety Suggestion Process Involved in the Auditing Process

    22. Element 8 Motivation, Behavior and Attitude- What motivates folks to be safe and help their coworker be safe? The right motivation for safety must exist that drives the right behavior and all that boils down to attitude. Categories BBS Rewards and Recognition Coaching Safety

    23. Element 9 Training and Orientation- About the knowledge transfer. Categories Safety Orientation Job Specific Chemical Specific Job Safety Analysis (JSA)

    24. Element 10 Organization Communications- Information sharing and planning is critical to a safety culture. Categories Plant Safety Steering Team Safety Area Line Performance Reports Safety Communication Postings News Letter - with a Safety Topic

    25. Element 11 Management of External Exposures- Strong safety cultures protect the company and members from inside out and outside in. Contractor, Vender, Visitor Program Selection, insurance, pre-and post bid, audit and training Security Plan Coordination with Local EMS, Fire Department, and LEPC

    26. Element 12 Environmental Management- Looking around the environment to ensure safety. Categories Heat Stress Program Noise Abatement Program Sanitary Welfare Areas Asbestos Abatement Cold Weather Program i.e., Freezers, Snow and Ice removal Industrial Hygiene Program

    27. Element 13 Workforce Planning- Planning work and putting the right players in the right spots at the right time keeps members safe. Categories Base Line Medical Crewing Guidelines and Controls Physical Demands Assessments (PDAs) Written Job Placement program to Factor in the Medical Evaluation, and PDA. Written Job Transfer Policy to Factor in the Medical Evaluation, PDA, and JSA.

    28. Element 14 Assessments, Audits and Evaluation- Inspect what you expect. What gets measured gets done. Categories Compliance Audit Property and Fire Audits Boiler Inspection and Follow-up. Yearly Compliance Program Reviews

    29. Element 15 Physical Safety- A strong safety culture maintains a clean, orderly and compliant facility. Categories Electrical Machine Guarding Fire Prevention Counter Balance, Chain and Cable Walking Surfaces/Fixed Stairs/Stairways Maintenance Shops Chemical Handling and Storage House Keeping Is what we learned from the audit really happening on the floor. Playing the OSHA inspector

    30. Interviews What really happens is in the minds of the members. What the retain for knowledge What they really think How they view leaderships ability to manage safety How they manage their role in safety This is where the rubber hits the road. Target 5-10%- Random and across shifts and departments

    31. In Conclusion Every company has a safety culture and you need to understand it. LOCK onto Safety Leadership Ownership and Accountability Communication Knowledge Measure it Talk about it Decide what to do with it. DO IT.

    32. Thank you. Any Questions?

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