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A Bit About Paul . EHS4 Director for Johnsonville Sausage 20 Year of experience in EHSMy View of the Perfect Safety PersonTechnically Competent Understands the human mind and dynamics of cultureA Leader of People and ProcessesCan sell ice cubes to EskimosCan stop the insanity We all strive t
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1. Sheboygan Chamber Safety Conference
June 1, 2011
By: Paul Rutledge Measuring Safety Culture
2. A Bit About Paul EHS4 Director for Johnsonville Sausage
20 Year of experience in EHS
My View of the Perfect Safety Person
Technically Competent
Understands the human mind and dynamics of culture
A Leader of People and Processes
Can sell ice cubes to Eskimos
Can stop the insanity
We all strive to be this.. And it is a Journey not a destination.
3. Understanding How to Measure Safety Culture in an Hour Agenda
Define Culture
What to Measure
How to Measure It
A Tool to Measure It With
4. Culture What is it?
The beliefs and attitudes of a group of people
The work that a group of people perform that define who they are.
The way a group of people think and behave
The values of a group of people
Every company has one. Maybe two or more. The deeper the dive the more subcultures are identified.
5. The Cultural layers of a company Company
Values, Ethics, Continuous learning, Customer success, being the best place to work, etc.
Facility
Same as above
Throughput, winning, Safety, quality, etc.
Department
Same as above
Hitting daily KPIs, beating the other shift, time off, pay, etc.
Line
Same as above
Doing my job well, Spending time with family and friends, pay, I have to miss church because of work, do my job and dont complain, etc.
6. The Focus Changes We have to understand it all to be effective Safety Pros
There are competing pressures within the culture
Between Supervisors and Employees
Between Employees
Between Supervisors
With Leadership
All makes measuring Culture COMPLEX
7. Lets take a Stab at Measuring Culture Safety Cultures have a base of.
Leadership
Ownership and Accountability
Communication
Knowledge in the form of Education and Training
LOCK onto these principles for a great Safety Culture.
8. Leadership All cultures have Leaders
Formal and Informal
Safety Cultures need many leaders
Technical- Safety Pro
Leads the team to the knowledge pool
Challenges the status quo- fights the concept that Injuries are part of business and zero cannot be achieved
Teaches, educates and writes the programs
Evaluates, Investigates and audits
Establishes the safety programs
Creates the need for change or dissatisfaction with current state
Established Key Performance Indicators
A Cheerleader for success
9. Leadership Cont
The Make It Happen Leaders
Top Company Leadership
Walking the talk and providing the resources
Plant Leadership
Plant Top Leadership
Same as above and making it part and an expectation of day to day life at the site.
Middle Leadership
Same as above and holding Team Leaders accountable for safety metrics (safety plays and numbers)
Team Leadership (Supervisors)
Setting the expectation for every member, intertwining in day to day activities and holding members accountable for performance.
10. Ownership and Accountability Everyone owns safety. Right?
We hear it all the time but what does that mean?
Each our brothers keeper (Members really own it)
Its all about the folks who do the work
Holding others and ourselves to a high level of safety performance.
Ask a leader. How do you know your team was safe today?
Answer no one got hurt (luck or tactical event?)
Get them involved and have some FUN.
Ownership and Accountability is driven by Involvement
11. Communication Communicating safety is absolutely critical for the culture.
Use multiple types of communication to MOTIVATE
Story telling keeps cultures alive What to talk about
The way it used to be (good and bad)
Audit Performance
Safety records
Shared learning's
Expectations
Compliance
Etc.
Measure safety chatter. If you dont hear the safety chatter the culture may in flat-line
D-fib it with communication
12. Knowledge Arm your team with the best safety knowledge
Make it useful- All data should have actions to maintain or drive change.
Conduct lots of training but keep a balance of compliance driven and leadership based
Know you audience
Make the training relate to the person and then job.
Dazzle them with facts and motivate them with how they can impact the program or culture.
13. LOCK EM INTO SAFETY Talk about culture
Its who you are
Have the tough conversations and ask the tough questions
What do our safety results say about us to others?
What do our safety results say to our members?
Are we happy with what we are?
Are we willing to change?
Culture never stays the same
If its not enhancing it may be dying.
Now Measuring Culture
14. 15 Elements of Safety
15. Element 1 Hazard Recognition
Hazard recognition is critical to a safety culture.
Almost right to the core of Safety
Recognize and mitigate before injury or penalty
Categories
Ergonomics
Pre-shift safety inspections
Hazard Resolution log
PMs
Fire Prevention
Fall Hazard Prevention
Respiratory and Line Break
Incident Investigation
16. Element 2 Workplace Design and Engineering
How is the workplace being designed with EHS in mind?
Categories
Management of Change Program
Purchasing Standards
OSHA Historical Abatement
17. Element 3 Safety Performance Management
How are the Safety Expectations laid out for the leaders and what are the consequences for success and failure?
Categories
Team Leaders Expectations
Department Leaders Expectations
Key Performance Indicators PC and APC.
Safety Performance Reviews
Discipline Review and Tracking
18. Element 4 Regulatory compliance- All about the programs and OSHA regulations.
Categories
Lock Out Tag Out
Confined Space
Personal Protective Equipment
Fall Protection
Electrical Safety
All the programs from the CFR that apply to your line of work and/or industry.
Written Program content, Training and Documentation, etc.
19. Element 5 Occupational Health- About medical management within safety from first responders to RTW to Community Doctors.
Categories
Onsite 24 Hour Basic Medical Response
Return to Work Program
Approved Written Medical Protocols
Workers' Compensation Claims Management
Blood borne Pathogen Program
Hearing Conservation Program
Medical Evaluations Industrial Truck, Respiratory
House Keeping-Professional Appearance
Communication with Medical Community i.e., Meetings, Onsite visits.
20. Element 6 Information Collection- Information that is collected to manage a Safety Culture
Categories
OSHA Logs
Injury/Illness/Near Miss/ At Risk Behavior Trends Analysis
Written Safety Action
BBS
Perception Surveys
21. Element 7 Member Involvement- All Great Safety Cultures have meaningful involvement and shared ownership.
Categories
Safety
Involvement in
Teams i.e., Ergonomics, PSM, Safety
Involvement in Incident
Member Safety Suggestion Process
Involved in the Auditing Process
22. Element 8 Motivation, Behavior and Attitude- What motivates folks to be safe and help their coworker be safe?
The right motivation for safety must exist that drives the right behavior and all that boils down to attitude.
Categories
BBS
Rewards and Recognition
Coaching Safety
23. Element 9 Training and Orientation- About the knowledge transfer.
Categories
Safety Orientation
Job Specific
Chemical Specific
Job Safety Analysis (JSA)
24. Element 10 Organization Communications- Information sharing and planning is critical to a safety culture.
Categories
Plant Safety Steering Team
Safety Area Line
Performance Reports
Safety Communication Postings
News Letter - with a Safety Topic
25. Element 11 Management of External Exposures- Strong safety cultures protect the company and members from inside out and outside in.
Contractor, Vender, Visitor Program
Selection, insurance, pre-and post bid, audit and training
Security Plan
Coordination with Local EMS, Fire Department, and LEPC
26. Element 12 Environmental Management- Looking around the environment to ensure safety.
Categories
Heat Stress Program
Noise Abatement Program
Sanitary Welfare Areas
Asbestos Abatement
Cold Weather Program i.e., Freezers, Snow and Ice removal
Industrial Hygiene Program
27. Element 13 Workforce Planning- Planning work and putting the right players in the right spots at the right time keeps members safe.
Categories
Base Line Medical
Crewing Guidelines and Controls
Physical Demands Assessments (PDAs)
Written Job Placement program to Factor in the Medical Evaluation, and PDA.
Written Job Transfer Policy to Factor in the Medical Evaluation, PDA, and JSA.
28. Element 14 Assessments, Audits and Evaluation- Inspect what you expect. What gets measured gets done.
Categories
Compliance Audit
Property and Fire Audits
Boiler Inspection and Follow-up.
Yearly Compliance Program Reviews
29. Element 15 Physical Safety- A strong safety culture maintains a clean, orderly and compliant facility.
Categories
Electrical
Machine Guarding
Fire Prevention
Counter Balance, Chain and Cable
Walking Surfaces/Fixed Stairs/Stairways
Maintenance Shops
Chemical Handling and Storage
House Keeping
Is what we learned from the audit really happening on the floor.
Playing the OSHA inspector
30. Interviews What really happens is in the minds of the members.
What the retain for knowledge
What they really think
How they view leaderships ability to manage safety
How they manage their role in safety
This is where the rubber hits the road.
Target 5-10%- Random and across shifts and departments
31. In Conclusion Every company has a safety culture and you need to understand it.
LOCK onto Safety
Leadership
Ownership and Accountability
Communication
Knowledge
Measure it
Talk about it
Decide what to do with it.
DO IT.
32. Thank you. Any Questions?