Business Process Improvement

1. Business Process Improvement RIMS 2013 Forum Adam Bevins Strategic Asset Manager

2. Knowledge as an asset People Intelligent Systems

3. Business Process Improvement • Systematically managing knowledge as an asset Deming Cycle

4. Why have business process improvement? Dissemination Layer Presentation Layer Support Systems Finance Management Needs Analysis HRIMS Spatial Analysis Resource Planning Health & Safety Traditional area of focus Asset Management Systems Asset Register Condition Assessment Work flow Field Devices Enterprise Data Model Foundation Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2

5. Business Processes • Standardising terminology • Business Goal • Behaviour: ‘One Downer Way’ across contracts • Customised to the way we do business • Features • Standardising commercial framework • Provision of process mapping • Consistent system setups • Consistent data and reporting • Training, documentation held centrally

6. Business Processes - Approach

7. Example Optimise Routine Maintenance

8. Landscape Process – High level

13. What we learnt on the way • Standardising roles • Development of robust job descriptions • Organisational structure (relevant for larger organisations)

14. Building on business processes Dissemination Layer Presentation Layer Support Systems Finance Management Needs Analysis HRIMS Spatial Analysis Resource Planning Health & Safety Asset Management Systems Asset Register Condition Assessment Work flow Field Devices Enterprise Data Model Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2

15. Enterprise Data Model Standardised Activity Codes: Logical Category levels, naming conventions

16. Naming conventions • Where: • TM = Transportation Maintenance • 6 = Area (1-6) • NZT = NZTA • GOR = Gore • 10 = Last two digits of Commencement Year of the contract (calendar year) • Coastal Otago = Short Project Identification (as appropriate for differentiation purposes) • -P = Parent (optional, depending on project setup structure) • And • -C-CM = Child Project: Contract Management • -C-DA = Child Project: Dunedin Area • -C-CS = Child Project: Chip Seal • -C-CN1 = Child Project: Construction 1 • -C-RM = Roading Maintenance • Examples:  • TM6NZT-10-Coastal Otago-P • TM6NZT-10-Coastal Otago-C-CM • TM6NZT-10-Coastal Otago-C-DA • TM6NZT-10-Coastal Otago-C-CS • TM6NZT-10-Coastal Otago-C-CN1 • TM6NZT-10-Coastal Otago-C-CN2 • OR: • TM6GOR-12-Gore-P • TM6GOR-12-Gore-C-RM

17. Standardising our Financial System 4.5 Example: FY 2010/11 Other materials = $56M Aggregates = $24M

18. Detailed Data Mapping

19. Data Quality through intelligent data Management and people

20. Why have business process improvement? Dissemination Layer Presentation Layer Support Systems Finance Management Needs Analysis HRIMS Spatial Analysis Resource Planning Health & Safety Asset Management Systems Asset Register Condition Assessment Work flow Field Devices Enterprise Data Model Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2

21. Early results

22. Implementation process HosseinCheraghi et al. (1999: p.3)

23. Questions?