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Scottish Improvement Skills

Learn how to effectively collect, analyze, and use service user feedback to generate ideas and implement improvements in your system. Discover the importance of service user engagement and gain valuable insights for change.

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Scottish Improvement Skills

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  1. Scottish Improvement Skills Diagnostic Tools: Service User Feedback

  2. System of Profound Knowledge Deming 2000

  3. Developing Change Ideas using Service User Feedback • By the end of this session you will be able to: • Demonstrate how to use service-user feedback to generate, capture and use others’ ideas and apply them to improvement work • Collect and analyse service-user feedback to identify potential ideas for change in your system.

  4. Service User Feedback

  5. Project Work: Service User Feedback • Who would you ask? • Would you use a paper form or another method of collecting feedback? • How would you develop your questions? Who should be involved? • What kind of questions would you ask? • How would you engage service users to provide this data?

  6. Service User Feedback: Summary • Why • What • How • When • Who

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