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10 guidelines for internal communications

10 guidelines for internal communications. 10 guidelines. 1 Silence is dangerous If no communication from director, people will fill the gap with their own interpretation Rumours… hearsay… Communicate with staff at all times Keep information flowing, even when there is not much to say.

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10 guidelines for internal communications

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  1. 10 guidelines for internal communications

  2. 10 guidelines • 1 Silence is dangerous • If no communication from director, people will fill the gap with their own interpretation • Rumours… hearsay… • Communicate with staff at all times • Keep information flowing, even when there is not much to say

  3. 10 guidelines • 2 Important messages need repeating • People do not always listen well or understand first time • Repeat key messages • Find different ways of communicating the same message • Repeat info as an email, in-house newsletter, at a staff meeting

  4. 10 guidelines • 3 Check all facts carefully • Approval procedures may seem time-consuming • But inaccurate info can cause trouble • 4 Is the message right? • Make sure the info is relevant to the audience

  5. 10 guidelines • 5 Top people MUST communicate • Make sure the boss has regular meetings with small groups of staff to deliver his/her own message (and gather feedback) • Helps staff feel involved and important • Talking with employees should be ongoing, not an occasional event

  6. 10 guidelines • 6 Always give background information to change • Make sure people know why things have to change • Don’t assume that staff are not interested or won’t understand • When change is near, say it, then write it

  7. 10 guidelines • 7 Ask for feedback • Have a feedback process • Delivering a message without seeking feedback is one-way • THAT’S NOT COMMUNICATION • 8 Treat staff like responsible adults • Give them bad news as well as good news • Tell them why • If possible, tell them what is going to be done to correct things

  8. 10 guidelines • 9 Don't lie • Even the most difficult truth is better than dishonesty • 10 Be first • Staff must never learn anything about the org from the media unless it is absolutely unavoidable • If they can't be told first, tell them at the same time as public communication

  9. More info on internal communications • http://workhelp.org/content/view/171/46/

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