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Goldman Sachs Bank CEO Conference December 2, 2003

Goldman Sachs Bank CEO Conference December 2, 2003. Henry L. Meyer III Chairman & Chief Executive Officer. Jeffrey B. Weeden Senior Executive Vice President & Chief Financial Officer. PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 FORWARD-LOOKING STATEMENT DISCLOSURE.

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Goldman Sachs Bank CEO Conference December 2, 2003

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  1. Goldman Sachs Bank CEO Conference December 2, 2003 Henry L. Meyer III Chairman & Chief Executive Officer Jeffrey B. Weeden Senior Executive Vice President & Chief Financial Officer

  2. PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 FORWARD-LOOKING STATEMENT DISCLOSURE The presentation and discussion, including related questions and answers, and presentation materials, contain forward-looking statements about issues like anticipated fourth quarter and full-year 2003 earnings, anticipated level of net loan charge-offs and nonperforming assets and anticipated improvement in profitability and competitiveness. Forward-looking statements by their nature are subject to assumptions, risks and uncertainties. Actual results could differ materially from those contained in or implied by such forward-looking statements for a variety of factors including: changes in interest rates; continued weakness in the economy, which could materially impact credit quality trends and the ability to generate loans; failure of the capital markets to function consistent with customary levels; delay in or inability to execute strategic initiatives designed to grow revenues and/or manage expenses; consummation of significant business combinations or divestitures; new legal obligations or restrictions or unfavorable resolution of litigation; further disruption in the economy or the general business climate as a result of terrorist activities or military actions; and changes in accounting, tax or regulatory practices or requirements.

  3. Reshaping Key: A Different Company Focused on deepening relationships Re-established conservative credit culture PEG expense culture Economic Profit Added (EPA) Focused on product Higher credit risk tolerance Unfocused expense culture Inconsistent financial measures Integrated Investment & Commercial Banking Hired Tom Bunn Corporate Banking Hired New CFO Jeff Weeden Built Loan Loss Reserve Exit Auto Lease Est. Runoff Portfolio Conning Acquisition 2002 2003 2001 Completed PEG $250 mill. savings Henry Meyer Elected Chairman NewBridge Acquisition Union Bankshares Acquisition T.D. Leasing Portfolio Acquisition

  4. Strategic Priorities • Profitably grow revenue • Focus on relationship businesses • Increase deposits • Improve cross-sell • Improve credit quality • Maintain expense discipline • Increase shareholder returns

  5. Revenue by Line of Business Revenue – 3Q03 YTD • Victory Capital Mgmt • McDonald Financial Group • Corporate Banking • KeyBank Real Estate Capital • Key Equipment Finance Investment Mgmt. Services Corporate & Investment Banking33% 17% Consumer Banking50% • Retail Banking • Small Business • Consumer Finance

  6. Profitably Grow Revenue • Retail Banking • Small Business • Consumer Finance • Consumer Banking • New DDA accounts opened up 48% YTD • Small Business deposit balances up 18%YTD • Hired 125 new RMs • Opened 14 KeyCenters in 2003 / 15–20 in 2004 • Appointed Retail national sales manager

  7. Profitably Grow Revenue • Corporate Banking • KeyBank R/E Capital • Key Equipment Finance • Corporate and Investment Banking • Aligned commercial and investment banking • Key represented OfficeMax in sale to Boise Cascade • “Lead with Leasing” campaign - balances up 6.5% • vs. a year-ago • Commercial mortgage servicing portfolio increased • to $24 billion

  8. Profitably Grow Revenue • Victory Capital Mgmt • McDonald Financial • Group • Investment Management Services • Acquired NewBridge Partners • Increased AUM by $3.3 billion YTD • Appointed national sales leader for Victory • Licensed 178 RMs to sell investment products • Completed integration of Private Banking and • Private Client Group- 4.6 products per household

  9. Improve Credit Quality • Nonperforming loans down four consecutive quarters • Net loan charge-offs at lowest level since first quarter 2001 • Reduction in exit portfolios since May 2001: • Commercial portfolio down $1.4 billion • Auto portfolios down $3.2 billion

  10. Net Charge-Offs to Average Loans

  11. NPAs to Loans and OREO 0.74%

  12. Allowance to Total Loans 1.45%

  13. Maintain Expense Discipline $ in millions Noninterest Expense

  14. Focus on Shareholder Value • Disciplined capital management • Investing in growth businesses • New share repurchase authorization • Strong dividend record • Focused on Economic Profit Added (EPA) • Alignment of management and shareholder interests

  15. Summary • Profitably grow revenue • Improve credit quality • Maintain expense discipline • Increase shareholder returns

  16. Question & Answer Goldman Sachs Bank CEO Conference December 2, 2003 Henry L. Meyer III Chairman & Chief Executive Officer Jeffrey B. Weeden Senior Executive Vice President & Chief Financial Officer

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