1 / 9

ACCOUNTABILITY

ACCOUNTABILITY. Concern Worldwide 29/2/12. www.ecbproject.org. Side-by-side accountability commitment in the framework. Leadership-Governance. Developed Humanitarian Accountability Framework (HFA). Developed Complaints Response Mechanism (CRM) Guideline

Download Presentation

ACCOUNTABILITY

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. ACCOUNTABILITY Concern Worldwide 29/2/12 www.ecbproject.org

  2. Side-by-side accountability commitment in the framework

  3. Leadership-Governance • Developed Humanitarian Accountability Framework (HFA). • Developed Complaints Response Mechanism (CRM) Guideline • - Concern has comprehensive training module on HAP and use IEC materials developed by ECB • - HAP and GEG is one of the mandatory training for all staff • HAP (accountability) issue reflected in all Job Descriptions

  4. Transparency • During Community Consultation  about the program, and its interventions, donor, budget, duration of the project etc. • Make information publicly available.

  5. Participation • Beneficiaries participate in Joint Needs Assessment • Beneficiaries participate in community consultation • PIC monitor scheme, cash payment etc. • UP chairman crosscheck primarily finalized beneficiaries list in front of the affected community

  6. Handling Complaints • Orientation on CRM to union Complaints Management Committee(s) • Complaints boxes hang at different location - Mobile numbers have given on banners, info boards, complaints boxes

  7. Handling Complaints (conti ...) • CMC meet weekly/fortnightly; • Collect, analyze; • Preserve those complaints in a file with a serial number along with opening date; • Entry in complaints record book with similar serial number ; • Investigate ; • Give recommendations to the implementing organization • Organization takes necessary actions

  8. Design, monitor and evaluate • Lessons learned workshop with stakeholders • More involve community people in schemes selection • Involve UDMC at various stages/cycle of a project • Form PIC and involve them in CFW and others work to monitor

  9. THANK YOU www.ecbproject.org

More Related