Deliver and Develop Client Services

1. Deliver and Develop Client Services CHCCS2C Kolitha Wickramage

2. Go to the People • Goto the People;Live among them;Love them;Learn from them;Start from where they are;Work with them;Build on what they have.. . .But of the best leaders,When the task is accomplished,The work completed,The people all remark:"We have done it ourselves" •                               Lao Tsu, Tao Te Ching, Chapter 17 Kolitha Wickramage

3. Current structure of community Services & Health Working with services From: AmritVersha Kolitha Wickramage

4. Two components of the Sector • Government (in Aust there are 3 types of government…Federal, State, Local) • Non Government (Based on the way a service is structured or managed) Kolitha Wickramage

5. Federal Government Kolitha Wickramage

6. State Government Kolitha Wickramage

7. Local Government Kolitha Wickramage

8. Examples of Federal Grants/funding Department of Immigration & Citizenship- Settlement Grants Programs & Interpreters Family and Community services- Stronger communities, Child care rebate, volunteer grants Department of Health, ageing and disabilities- Aged Care Grants, disability programs Kolitha Wickramage

9. State Government Managed Grants • Department of Community Services Community Support Grants Program (CSGP) Supported Accommodation Assistance Program (SAAP) Western Sydney Area Assistance Scheme (WSAAS) Violence Against Women Prevention Strategy (VAW) Community Partnerships Strategy – Pacific Islander strategy, Arabic Community strategy Families First Programs (FFP) Early Intervention Program (EIP) Stronger Community Solutions (SCS) Children Services Program (CSP) Kolitha Wickramage

10. State Government Programs DDADH (Department of Ageing Disability and Home Care) HAAC – Home and Community Care Arts and Culture – Community artists grants Kolitha Wickramage

11. NGONon Government Community Services Organizations • Community Based- independent with a management committee made of community members • Volunteer organisations • Charities • Benevolent Kolitha Wickramage

12. Funding Service provision Advocacy Outcomes Lobbying Not for profit Representation NGOs Community Development Delegations Networking Petitions Issues fundraising Capacity building Clubs funding Peak bodies volunteering Politicians SACS Award Parliamentary Committees Policy Trade Unions Strategies Common terms used in the sector Kolitha Wickramage

13. Program planning principles Kolitha Wickramage

14. CLIENTS • If governments and organizations deliver services TO clients…do you think that Clients have RIGHTs to determine the way in which those services are delivered? • “Beggars cant be choosers” mentality! • Social justice is about the right of the individual and also the responsibility of the individual + it also implies responsibility and duty of the Government to ensure citizens welfare is upheld and protected Kolitha Wickramage

15. CLIENTS… Social Justice Strategy was implemented in 1986 by Hawke Labor Government. It simply means: A fair go for all and equal opportunities for everyone living in Australia. It recognizes that certain groups of people are affected by past and/or continuing disadvantage or discrimination in different walks of life like employment It has four interrelated principles of • equity, • access, • participation • rights. Kolitha Wickramage

16. Social Justice & Programs Social Justice Strategy was implemented in 1986 by Hawke Labor Government. It simply means: A fair go for all and equal opportunities for everyone living in Australia. It recognizes that certain groups of people are affected by past and/or continuing disadvantage or discrimination in different walks of life like employment It has four interrelated principles of • equity, • access, • participation • rights. Kolitha Wickramage

17. Access and Equity Access and equity is now a part of a Government policy which aims to: 1. Ensure that people are not discriminated on the basis of their age, race, gender, religion, disability or sexual preference. 2. Ensure that all services, institutions, Government Departments make reasonable efforts to make their programs accessible for all. 3. Ensure all services make all efforts to address the “Barriers” faced by the EEO groups 4. Ensure that there is no harassment at work places, education institutions and in broader Community Kolitha Wickramage

18. EEO Groups As a result of Access and Equity policy a range of legislative programs were set up to address the specific needs of the EEO (Equal Employment Opportunity) groups. These EEO groups are: • Women • Aboriginal people and Torres Strait Islanders • Racial, ethnic and ethno-religious minority groups and • People with a disability Kolitha Wickramage

19. Examples of services for EEO • Anti discrimination board http://www.lawlink.nsw.gov.au/lawlink/adb/ll_adb.nsf/pages/adb_adlaw • Australian Human Rights and Equal Opportunity Commission The Human Rights and Equal Opportunity is a national independent statutory government body, established in 1986 by an Act of the federal Parliament, the Human Rights and Equal Opportunity Commission Act. http://www.hreoc.gov.au/ Kolitha Wickramage

20. How does this apply to community programs? Workers need to ensure that community programs: • Encourage participation • Are accessible • Are equitably • Are based on needs Refer to Lecture 2 For different types of needs Kolitha Wickramage

21. Safety Issues • Observing OH & S guidelines • Supervision for children/childcare • Food safety • Venue • Harassment Kolitha Wickramage