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Work. Reimagined.

Work. Reimagined. Value Discovery Workshop. Customer Immersion Experience. Value of Office. Digital Transformation @Work powered by Microsoft Business Value Programs. Customer Immersion Experience (CIE) Overview. CIE a powerful demonstration of O365 in a collaborative hands-on format

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Work. Reimagined.

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  1. Work. Reimagined. Value Discovery Workshop Customer Immersion Experience Value of Office Digital Transformation @Work powered by Microsoft Business Value Programs

  2. Customer Immersion Experience (CIE) Overview • CIE a powerful demonstration of O365 in a collaborative hands-on format • Customers play a role through a realistic workplace challenge in real time • They learn in depth the uses of O365 to make the most of opportunities and overcome complex challenges • CIEs exist for five verticals • Commercial • Ed K-12 • Government • Healthcare • Higher Ed CIE Options • Live or Virtual • Full CIE—an all day program • Mini-CIE—one to three hours • Number of roles 1-24 The Portal Transform Office.com provides easy to use scheduling and set up features plus deep content to support the interaction

  3. What happens during the CIE? • Guided by a facilitator in real time • CIE participants follow a corporate role through a set business challenges in a narrative • Use features of O365 to solve the productivity tasks they encounter • Actively collaborate with their teammates also in a role • Discuss options and outcomes with team and the expert facilitator

  4. CIE Role Example: Enterprise VP Strategy/Operations • Gathering expertise and data for a time-sensitive analysis VP Strategy is alerted to a projected sales gap of a mobile device Assignment: Identify the reason for the gap Find the right experts to bring clarity to the root cause Discover, visualize, and analyze the right data Collaborate securely across geographies for solution

  5. Why customers attended 14,429 CIE sessions in 2016 Customers attend CIE because they can: Explore Office 365 in a fun, no sales pressure environment Get a “try-before-you-buy” experience Play a role outside their own to gain unique insights Choose a Live or a Virtual option

  6. CIE in 2016—closing deals and driving growth CIE closes deals 30 days faster* 14,429 CIE Sessions in 2016 200% YOY Growth 70% are virtual 11,436CIE Facilitators WW 218% YOY Growth CIE are now localized into nine languages* *Microsoft Business Value Programs 2016 Recap ** • English • Spanish • Brazilian Portuguese • Korean • Simplified Chinese • Japanese • Russian • French • German

  7. Getting your customers to a CIE Who Decision makers or influencers around purchase of productivity solutions: Why These leaders are seeking solutions to the competitive challenges created by global Digital Transformation How Use materials created by Microsoft to promote the CIE to customers

  8. CIE takeaways for your customers Deep understanding of the real world real time collaboration capabilities of O365 on a variety of devices Unique insights for you and you business that can come only from an hands-on experience

  9. Take advantage of great training and resources • Broad training at events • Get overviews and training on CIE at partner events • Rich resources and content at the portal • The CIE portal provides turn-key guidance, content and instructions on how to run a live or virtual CIE • Drumbeat.office.com

  10. Get started! • Contact your Microsoft Account team • Visit Transform Office.com

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