1 / 9

Blanca Fields Patient Navigator Center for Diversity and Health Equity

A Horse of a Different Color: The Role of the Bilingual Patient Navigator. Blanca Fields Patient Navigator Center for Diversity and Health Equity. Today’s objectives. You will learn how to: Explain the purpose of a Patient Navigator in the SCH model.

lottie
Download Presentation

Blanca Fields Patient Navigator Center for Diversity and Health Equity

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. A Horse of a Different Color: The Role of the Bilingual Patient Navigator Blanca Fields Patient Navigator Center for Diversity and Health Equity

  2. Today’s objectives • You will learn how to: • Explain the purpose of a Patient Navigator in the SCH model. • Name three ways in which the role of the Patient Navigator differs from that of the Care Coordinator, the Interpreter and the Social Worker.

  3. How do Patient Navigators help? • Establishing trust and rapport with patients in their own language • Assuring that families understand their children’s diagnosis, the care being delivered, how to ask questions and advocate for their children • Teaching families how to successfully navigate the healthcare system on their own • Assuring that providers understand the families’ cultural needs

  4. Comparison to an Interpreter Interpreter Patient Navigator Explains concepts Acts as a Cultural Mediator Establishes relationships with family and staff Educates family and staff • Conveys message • Acts as Cultural Broker

  5. Comparison to a Social Worker Social Worker Patient Navigator Establish trust & rapport with the family. Establishes relationship. Connects the family to those resources. • Assesses family needs. • Provides psychosocial support. • Provides information about resources.

  6. Comparison to a Care Coordinator Care Coordinator Patient Navigator Educates families how to use the services. Follows up to assure that care is occurring as planned. Evaluates appropriateness and coverage of support. Assures the family can use the resources. • Arranges access to services. • Promotes continuity of care in the community. • Supports family during hospitalization and transition to home. • Connects family to resources.

  7. Critical difference with all three • Patient Navigation is acustomized service focusing on teaching the family so that they can manage their child’s care • independently.

  8. For more information Please contact The Center for Diversity and Health Equity Seattle Children’s Hospital 206-987-3506 diversity@seattlechildrens.org

More Related