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Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity

Building Bridges, Building Trust: A Patient Navigator’s Play Book. Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity. Building Bridges, Building Trust: A Patient Navigator’s Play Book. Today’s Objectives:.

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Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity

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  1. Building Bridges, Building Trust: A Patient Navigator’s Play Book Ivonne Poveda-Leyva Patient Navigator Center for Diversity and Health Equity

  2. Building Bridges, Building Trust: A Patient Navigator’s Play Book Today’s Objectives: • Identify concrete signs of mistrust between families with limited English proficiency (LEP) and medical providers. • Describe three approaches for identifying the origin of the mistrust. • Formulate strategies for providers to improve the relationship with LEP families.

  3. Trust: The expectancy of people that they can rely on ones words and actions. Webster Dictionary, 2012

  4. Signs of mistrust between LEP families and medical providers • Disbelieve (Lack of confidence in treatment). • Hesitancy (Reluctance to participate in the treatment decision making process). • Disappointment (Noncompliance with medical appointments).

  5. Approaches for identifying the origin of the mistrust. “Seek confirmation, not information” • Assess diagnosis and/or medical treatment understanding. • Review past experiences with medical systems. • Inquire about community resources.

  6. Strategies for providers to improve the relationship with LEP families. • Assign one main contact provider on a regular basis. • Assure high quality interpretation and working well with the interpreter. • Recognize level of understanding and learning preferences. • Repeat information as necessary, using different wording at times. • Assess understanding frequently within a single conversation.

  7. Building Bridges, Building Trust: A Patient Navigator’s Play Book Today’s Objectives: • Identify concrete signs of mistrust between families with limited English proficiency (LEP) and medical providers. • Describe three approaches for identifying the origin of the mistrust. • Formulate strategies for providers to improve the relationship with LEP families.

  8. For more information Please contact The Center for Diversity and Health Equity Seattle Children’s Hospital 206-987-3506 diversity@seattlechildrens.org

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