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MITIGATING RISK. Knowledge Management Initiatives. RISK MANAGEMENT. Three Key Strategies: Assess current systems knowledge Use a planned approach to diversifying knowledge and skills Create the right culture. STRATEGY 1: SYSTEMS KNOWLEDGE.
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MITIGATING RISK Knowledge Management Initiatives
RISK MANAGEMENT Three Key Strategies: • Assess current systems knowledge • Use a planned approach to diversifying knowledge and skills • Create the right culture
STRATEGY 1: SYSTEMS KNOWLEDGE Project team established FILMS – Future Integrated Library Management System • Information about current systems in use • Created a schematic of current systems • Requirements for future systems • Created checklist with weightings to assess any Future Integrated Library Management Systems
STRATEGY 2: DIVERSIFYING KNOWLEDGE Targeted Knowledge and Skill Development • Regular knowledge transfer meetings • Conducted a knowledge assessment • Identified system functions for training • Identified appropriate staff • Identified training method (in-house/external)
STRATEGY 3: CREATE THE RIGHT CULTURE • Support and encourage collaboration • Build trust • Committed to Quality • Be proactive • Adaptable to change
OUTCOMES • Big picture view of our systems interoperability • Increased understanding of future systems needs • Improved ability and capacity to trouble - shoot problems • Increased ability to respond to Client needs • Increased collaboration between systems management , operations and delivery
