Is Ireland ready for the Social Enterprise? (with SharePoint/Yammer of course)

1. Is Ireland ready for the Social Enterprise?(with SharePoint/Yammer of course)

2. So who am I? I am a SharePoint and Intranet Specialist with FBD Insurance. I joined FBD in early 2013 after 10 years with Aviva Ireland as Online Communications Manager. I’ve been creating online content for over 15 years. Web:www.gilleran.net LinkedIn:http://ie.linkedin.com/in/andrewgilleran Follow:#agilleran Flipping SharePoint: https://flipboard.com/section/flipping-sharepoint-bIs0dc

3. Social enterprise? F**eb**k for business? Social workplace? • What is it? • What good is it? • How can we measure it? • Why should we bother?

4. What is enterprise social networking? [Loads of numbers about how many top Fortune 500 companies already using it, reports from Gartner & Forrester, maybe an infographic and of course predictions about ‘massive growth’. Graphics of ‘people’ linked by lines. Blah, blah, blah, blah……]

5. What is enterprise social networking? } Enterprise social networking is an organization's use of social media, internally, to connect individuals who share similar business interests or activities. Social tools can help employees to access the knowledge and resources they need to work together effectively and solve business problems ~

6. The 4 most important elements of an enterprise social network

7. How do you get started? A big problem is many businesses is harnessing useful information(and making good use of it) So one of the key aims of Enterprise Social Networking is to get people talking to each other and yes, sharing information

8. How do you get started? Interrogate your organisation

9. Ask the tough questions… • What are the outcomes? • Who is the audience? • What is in it for them? • What are we going to do? • What tools are we going to use? • How are we going to implement it? • How do we train end users? • How can we measure it? • And (most importantly) how will we know we succeeded? And get some really good answers

10. Let’s look at some outcomes • Yammer has helped Deloitte Australia to improve the flow of information, knowledge and ideas throughout the organization. • Resulting in significant business benefits, including: • lower employee turnover • better management visibility • improved productivity • greater workforce collaboration • enhanced creativity and innovation • faster conflict resolution and more

11. And what are the barriers to building an effective enterprise social network? • Senior management • HR • IT & technology • Legal (regulation, data protection) • Culture • People • And there is one more….

12. Fear

13. The enterprise social network tools • SharePoint • Yammer

15. The Social enterprise network tools

18. Case Study 1 Source

19. Case Study 2 Source

20. Case Study 3 Source

21. Enterprise Social Networking in Ireland • Aviva World – global intranet • Global site for 30,000+ employees • Multi-lingual variations • Built on SharePoint 2010, hosted by Microsoft • Strong use of social from beginning • Big emphasis on communications and brand

25. The big G….Governance

26. Useful Governance • Keep it simple, use common sense • Define clearly the boundaries • Set out the consequences of breaching the boundaries • Has to fit in with existing HR & communications policies • Moderate but with a light hand

27. Measure, measure, measure Measure your outcomes

28. But there is one vital thing for effective enterprise social networking… TRUST • You have to trustpeople • And they have to trust the organisation(and management)

29. But is it all rosy in the garden? } By looking at the reasons behind enterprise social networking adoption in large corporations we can begin to understand why social business tools are not living up to their hype or potential. ….a close look at Yammer's approach may reveal why enterprise social networking is not delivering the genuine value large companies are seeking to make it worthwhile. Source: Tech Republic 3 September 2013 Source Link ~

30. Important things to remember… Don’t mention Yammer Don’t mention ‘Facebook for business’ Don’t say ‘it will transform our business’ Do get people talking to each other Do start small and look for quick wins Do get some Champions on-board, early

31. Some useful links http://www.jeremythake.com/2013/10/sharepoint-vs-yammer-what-is-all-the-fuss-about-presentation-recording-and-slides/ http://www.allthingsic.com/yammertime/ http://www.scribd.com/collections/2517559/Yammer-Success-Stories http://www.simply-communicate.com/case-studies/company-profile/grundfos-pumps-its-workforce-through-use-yammer http://www.techrepublic.com/blog/tech-decision-maker/how-yammer-is-killing-enterprise-social-networking/ http://timoelliott.com/blog/2013/07/four-ways-to-make-enterprise-social-work.html https://www.habaneroconsulting.com/insights/SharePoint-Yammer#.UmBl_xAnVvB

32. Good people to follow  Jeremy Thake MVP http://www.jeremythake.com/ Step Two Consultants/James Roberston http://www.steptwo.com.au/columntwo/ Christian Buckley http://www.buckleyplanet.com/ Ellen van Aken http://mydigitalworkplace.wordpress.com/ Bjorn Furukknap http://blog.furuknap.net/ Richard Harbridge http://www.rharbridge.com/ Wendy Neal http://www.sharepointwendy.com/

33. Right, before I go… Enjoy my SharePoint related cartoons. More available on: www.gilleran.net

34. Thanks for listening Andrew Gilleran - SharePoint & Intranet Specialist Web:www.gilleran.net Connect:Linkedin Follow:#agilleran