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CONFLICT MANAGEMENT

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CONFLICT MANAGEMENT

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  1. CONFLICT MANAGEMENT Prepared by: http://assignmentwriters.org/ http://assignmentwriters.org/

  2. Introduction • There are various conflict resolution styles. • Thomas-Kilmann came up with two dimensions of dealing with conflicts. http://assignmentwriters.org/

  3. Avoidance style • A state of being uncooperative and unassertive. • The person in question pursues neither their own goals nor those of the group. • One chooses to stay away from conflicts and disagreements. • It does not solve any problem. • Used by some co-workers in situations where they try to bury their heads from the problem. http://assignmentwriters.org/

  4. Accomodating style • Tends toward the cooperative dimension • Individuals sacrifice their own interests to satisfy other people’s needs. • The main weakness is that it tends towards emotional aspects. • Fails to deal with substantive issue • Differences remain even after the conflict is solved. http://assignmentwriters.org/

  5. Compromise Style • A state where one remains moderately assertive and moderately cooperative. • The parties involved avoids going to either extreme • the midpoint is struck between the extremes. • Not totally effective as the underlying issues of the conflict are only subsided and not removed. http://assignmentwriters.org/

  6. Competition Style • Fully uncooperative and wholly assertive. • A win-lose approach of interpersonal conflict resolution. • Main drive is to maximize the individual gain at other people’s expense. • an egoistic approach that may lead to other major conflicts. • One party dominates the other party by overwhelming them. • dictatorial as the rules and laws are one sided. http://assignmentwriters.org/

  7. Collaboration Style • Strong assertive and cooperative dimension. • Considers the conflict more than the parties. • Main agenda is to maximize results. • Parties in this case all win as the strategy meets all their needs • Achieves the objective of maintaining good relationships • helps all parties meet their interests. http://assignmentwriters.org/

  8. Conclusion • The styles of conflict resolution tend either towards assertiveness and cooperation. • It is advisable to use a conflict resolution style that considers both parties. http://assignmentwriters.org/

  9. For more information about Conflict Management Visit: http://assignmentwriters.org/ http://assignmentwriters.org/

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