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Organizational Citizenship Behaviour

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Organizational Citizenship Behaviour

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  1. AHMADABRARMAULA QURAISHI RollNo:MB-922100 MS/MBA1.5 - 1stSemester CourseTitle ContemporaryIssuesinHRM NationalUniversityofModern LanguagesIslamabad(Multan Campus)

  2. ORGANIZATIONAL CITIZENSHIP BEHAVIOUR

  3. DEFINITION OrganizationalCitizenship Behaviour(OCB)means individualbehavioursthat arebeneficialtothe organizationbutarenot directlyrecognizedbythe formalrewardsystemand arediscretionary.

  4. Smithetal.,(1983)conceptualizedOCBwithtwodimensions: • Altruism-behaviourtargetedathelpingothers • Generalized Compliance-behaviourreflecting • compliance withgeneralrules,normsandexpectations • Organ(1988)identifiedfiveOCBdimensions: • Altruism • Courtesy • CivicVirtue • Conscientiousness • Sportsmanship • Williamand Anderson(1991)proposedatwo-dimensional • conceptualizationofOCB: • OCB-I(comprisingAltruismandCourtesy) • OCB-II(comprisingConscientiousness,SportsmanshipandCivicVirtue)

  5. DIMENSIONSOFOCB 01 Thisiswhenapersondecidestohelpsomeone elsewithoutexpectinganything inreturn Thisis whenaworkerisconsiderateorpolite tothoseheworkswith Thisiswhenaworkerrepresentsthecompany heisassociatedwithinapositive light This is whenaworkeruses self-disciplineto gobeyondthejobororganization's minimumrequirements Thisiswhenanemployeedecidestostayin goodspiritsevenwhensomethingdoesnot gohiswayandis annoying ALTRUISM 02 COURTESY 03 CIVICVIRTUE 04CONSCIENTIOUSNESS 05 SPORTSMANSHIP

  6. ANTECEDENTSOFOCB Thefollowingsignificantantecedentshavebeenidentified: INDIVIDUALDISPOSITION Itincludespersonality variables suchas: Positive Affectivity NegativeAffectivity Conscientiousness Agreeableness FAIRNESS PERCEPTIONS Itincludes: ProceduralJustice- Itreferstobiasfree decisionmaking DistributiveJustice- Itrefersto proportionate reward system ROLEPERCEPTION Itincludes: RoleConflictand RoleAmbiguity- Negativelyrelated toOCB RoleClarityand RoleFacilitation - Positively related toOCB

  7. ANTECEDENTSOFOCB CONTINUED MOTIVATION LEADERSHIP JOBSATISFACTION Plays importantrolein strengtheningOCB Itispositivelyrelated toOCB Itispositivelyrelated toOCB Employeeparticipation in decision makingcan helpin coordinating efforts Enhancesteamspirit, morale andcohesiveness Canhelpinreducing: 1.Employees' Leadstoorganizational commitment Absenteeism 2. Turnover Contributes to group effectiveness and efficiency Indirectly influences employeeperceptionof fairnessorjustice 3.Psychological Distress

  8. ANTECEDENTSOFOCB CONTINUED EMPLOYEEAGE ORGANIZATIONALCOMMITMENT Effectivecommitmentis conceptualizedas: Researchers arguethat: 1.Youngeremployees coordinate theirneedswithorganizational needsmoreflexibly 2. Older employees tend to be more rigid in adjusting their needs with the organization 1.Astrongbelieftowards acceptanceoforganizationalgoal 2.Astrongdesire tomaintain membership in the organization

  9. CONSEQUENCESOFOCB REDUCEDABSENTEEISM REDUCEDTURNOVER EMPLOYEESRETENTION EMPLOYEES'SATISFACTION CONSUMERSATISFACTIONCONSUMERLOYALTY

  10. EXAMPLESOFORGANIZATIONAL CITIZENSHIPBEHAVIOUR Helpinganewhire Assistingacoworker Coveringashiftforanemployee Workingovertime Notcomplainingtoanyone Sayingpositivethings Participationinteamprojectsandbusinessevents Makinganextraeffort Presentingnewideasorinnovations

  11. BENEFITSOFORGANIZATIONALCITIZENSHIPBEHAVIOUR Employeeengagementisimproved Acultureofcollaborationis encouraged Employeesexperiencelessstress Communicationbetweenleaders andemployeesisdeepened Interpersonalrelationshipsare strengthened Conflictisreduced Betterjobperformanceoccurs Employeeproductivityisincreased Employeeretentionisincreased Jobsatisfactionimproves

  12. ORGANIZATIONAL CITIZENSHIPBEHAVIOUR ANDSTAYING UNION-FREE OCBcontributestostay union-freebyimproving: Employeeengagement Senseofbelonging Employeevoice Jobsatisfaction

  13. THANKYOU FORLISTENING!

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