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Facing the challenges of a global collaboration

Facing the challenges of a global collaboration. John Loy – Avon & Wiltshire Mental Health Partnership NHS Trust. Chasing the Sun. What is it? How does it work? How did it come about? Where do we go from here?. What is Chasing the Sun (CTS)?. Out-of-hours emergency support

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Facing the challenges of a global collaboration

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  1. Facing the challenges of a global collaboration John Loy – Avon & Wiltshire Mental Health Partnership NHS Trust

  2. Chasing the Sun • What is it? • How does it work? • How did it come about? • Where do we go from here?

  3. What is Chasing the Sun (CTS)? • Out-of-hours emergency support • Puts healthcare practitioners in contact with a librarian to help with patient-related information queries • Co-operative venture between librarians in Australia and the South West of England

  4. How does it work? • Makes use of the time difference between countries • Chat software enables e-communication • Librarian at virtual enquiry desk offers guidance and advice

  5. Midnight in the UK 7am in Perth 9am in Sydney

  6. Background

  7. Background • Bali bombing • E-resources 24/7 – local support usually isn’t • Why restrict to local support? • UK and Australia share similar healthcare culture and information resources…..what if…..?

  8. What’s the evidence for virtual reference? • Virtual reference (VR) widespread in academic libraries • Undergraduates biggest user group • UK - People’s Network “Enquire” service receives around 40 questions a day • Canada - BC’s “askaway” provides public and academic service • VR in healthcare – uncharted territory….

  9. What does CTS look like?

  10. Client fills in details and question and clicks on “Chat”

  11. Respond to Librarian’s question

  12. Look familiar? • CTS uses QuestionPoint software • BC’s “askaway” service uses the same software

  13. What are users asking? • I am using the QEH library, and am looking for a medication resource – Nurse, Australia • ….struggling finding what I want on the BMJ site, any suggestions? – SHO, UK • Is there any evidence for the use of intravitreal antibiotics in penetrating eye injury please? – Australian user

  14. What do they think of it? • What a great use of Internet technology – CPN Salisbury, UK • It is nice to know there is help out there even after hours. I am a working Mum, studying and about to have my 2nd baby, so after hours study is all I can manage. Knowing there is help avail-even just to check that you're on the right track is good. Nurse, Adelaide, Australia

  15. The near future – broadening UK membership • NHS librarians around the UK keen to join • Royal College of Nursing interested • Lots of interest in local VR • RCT to begin at Guildford evaluating local VR service in the summer

  16. Longer term future….. • Keen to take emphasis off “emergency support” • Subsequent unknowns – user demand and workload on library staff • Canada ideally placed to complete the circle – a 24hr service

  17. 10pm in Vancouver Midnight in Montreal 5am in the UK 1pm in Perth 3pm in Sydney

  18. Longer term future • Unknowns – user demand and workload on library staff • Broaden service to provide local VR • Service mustmigrate to Flash this year (!) • Step up marketing • Evaluation • Funding…….

  19. Further reading • Chasing the Sun: a virtual reference service between SAHSLC (SA) and SWICE (UK) • Health Information and Libraries Journal, June 2005, vol 22, no 2, pp 117-23 Rockliff S, Peterson M, Martin K, Curtis D. • Chasing the Sun: the story so far • Health Information on the Internet no 54, December 2006, pp 9-10 Loy J

  20. Join us this Friday… • See the service in action • Demonstration and hands-on practice • Staff the virtual enquiry desk • 1.30pm -3pm Morisset Computer Lab University of Ottawa • Directions in the conference handbook

  21. John Loy – UK AdministratorJohn.Loy@awp.nhs.ukMary Peterson – Australian Co-ordinator mary.peterson@imvs.sa.gov.au

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