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Crofton & Sharlston Medical Practice Questionnaire Results 2013/14

Crofton & Sharlston Medical Practice Questionnaire Results 2013/14. Presentation of 2013/14 Patient Questionnaire Results Patient Participation Group Wednesday 12 th March 2014. Crofton & Sharlston Medical Practice Questionnaire Results 2013/14. Recap of 2012/13 action plan

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Crofton & Sharlston Medical Practice Questionnaire Results 2013/14

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  1. Crofton & Sharlston Medical PracticeQuestionnaire Results 2013/14 Presentation of 2013/14 Patient Questionnaire Results Patient Participation Group Wednesday 12th March 2014

  2. Crofton & Sharlston Medical PracticeQuestionnaire Results 2013/14 • Recap of 2012/13 action plan • Survey results 2013/14 • Overview result • Lowest performing scores • Suggested action plan for discussion • Summary

  3. Crofton & Sharlston Medical PracticeRecap of 2012 / 2013 “You said …… We did” Refer to hand out

  4. Crofton and Sharlston Medical Practice overall feedback results for 2013/2014 85% of patients feedback was good, very good or excellent

  5. Questionnaire Results 2013/14Q2. Ease of contacting the practice by telephone

  6. Questionnaire Results 2013/14Q4. Chances of seeing a GP within 48 hours

  7. Questionnaire Results 2013/14Q5. Chances of seeing a GP of your choice

  8. Questionnaire Results 2013/14Q6. Able to speak to a GP / Nurse on the telephone

  9. Questionnaire Results 2013/14Q8. Length of time waiting to see a GP in the Practice

  10. Questionnaire Results 2013/14Q27. Reminder systems of on going health checks

  11. Questionnaire Results 2013/14Other negative feedback

  12. Questionnaire Results 2013/14Other negative feedback

  13. Questionnaire Results 2013/14Other negative feedback

  14. Questionnaire Results 2013/14…… and comments on a positive note • Wouldn’t change anything – thank you • Carry on doing what you’re doing, brilliant • Very hard working staff • It is a very friendly practice, professional but not too stuffy! • I feel the practice works to a higher level that could be expected and I feel very lucky for my family and myself, that we have access to Crofton Surgery • Very happy with the overall services • I have no comments which could possibly improve the excellence of this practice • Very friendly and happy

  15. Questionnaire Results 2013/14…… and comments on a positive note • We are very lucky to have a practice so good • Keep up the excellent work, you provide a super service • I see an excellent doctor, who is very caring. • The nurses I see are excellent • Cannot fault doctors, nurses or staff • Nothing sort of excellent • Very happy with my consultation

  16. Crofton & Sharlston Medical PracticeQuestionnaire Results 2013/14 • Summary • Produce an action plan based on results and practice / PPG comments • Share the information with GPs, staff and patients • Copy of action plan to NHS England • Copy of action plan to go on website www.croftonandsharlston.co.uk • Implement the action plan

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