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ADMIN

ADMIN. FRONT PAGE SUMMARY DASHBOARD SHOW INFORMATION FOR BOTH INBOUND & OUTBOUND IN REAL TIME … . … AS WELL AS THE AGENT DASHBOARD. ALL SETTINGS RELATED TO INBOUND ARE IN A SPECIFIC MODULE. FRONT PAGE OF THE INBOUND MODULE SHOWS THE STATUS OF EACH INBOUND CHANNEL.

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ADMIN

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  1. ADMIN

  2. FRONT PAGE SUMMARY DASHBOARD SHOW INFORMATION FOR BOTH INBOUND & OUTBOUND IN REAL TIME … FRONT PAGE SUMMARY DASHBOARD SHOW INFORMATION FOR BOTH INBOUND & OUTBOUND IN REAL TIME … 

  3. … AS WELL AS THE AGENT DASHBOARD

  4. ALL SETTINGS RELATED TO INBOUND ARE IN A SPECIFIC MODULEALL SETTINGS RELATED TO INBOUND ARE IN A SPECIFIC MODULE

  5. FRONT PAGE OF THE INBOUND MODULE SHOWS THE STATUS OF EACHFRONT PAGE OF THE INBOUND MODULE SHOWS THE STATUS OF EACH INBOUND CHANNEL

  6. SETTINGS AND PRIORITIES CAN BE SET BY CHANNEL

  7. ALL  POSSIBLE SKILLS CAN BE ADDED FLEXIBLY BY THE USERALL  POSSIBLE SKILLS CAN BE ADDED FLEXIBLY BY THE USER

  8. AGENT SKILLS CAN BE SET FROM LEVEL 0 TO 10 - AND CALLS ARE ROUTED IN ACD ACCORDINLYAGENT SKILLS CAN BE SET FROM LEVEL 0 TO 10 - AND CALLS ARE ROUTED IN ACD ACCORDINLY

  9. WELCOME ANNOUNCEMENTS AND PERIODIC ANNOUNCEMENTS CAN BE UPLOADED BY THE USERWELCOME ANNOUNCEMENTS AND PERIODIC ANNOUNCEMENTS CAN BE UPLOADED BY THE USER

  10. FOR THE EMAIL CHANNEL, ADMIN CAN ALSO READ & ALLOCATE EMAILS MANUALLY TO INDIVIDUAL AGENTSFOR THE EMAIL CHANNEL, ADMIN CAN ALSO READ & ALLOCATE EMAILS MANUALLY TO INDIVIDUAL AGENTS

  11. NOTE ALL FEATURES RELATED TO REPORTING, CALL TRACKING, CALL RECORDINGS, CAMPAIGN MANAGEMENT, MANUSCRIPTS ETC ARE ALSO AVAILABLE FOR THE INBOUND CHANNELS MULTIPLE STANDARD WAYS TO INTEGRATE TO 3RD PARTY TICKETING SYSTEMS & CRM

  12. AGENT

  13. AGENT CAN WORK IN THE BLENDED MODE OR SIMPLY WAIT FOR NEXT CALLERAGENT CAN WORK IN THE BLENDED MODE OR SIMPLY WAIT FOR NEXT CALLER

  14. AGENT CAN ALSO RECEIVE AND SEND EMAILS FROM THE QUEUEAGENT CAN ALSO RECEIVE AND SEND EMAILS FROM THE QUEUE

  15. CUSTOMER CARD, CALLBACKS, CALL RESULTS ETC. ARE ALL AVAILABLE IN ALL CHANNELS INBOUND/OUTBOUND/EMAIL/CHAT/ETCCUSTOMER CARD, CALLBACKS, CALL RESULTS ETC. ARE ALL AVAILABLE IN ALL CHANNELS INBOUND/OUTBOUND/EMAIL/CHAT/ETC

  16. AGENT CAN ALSO ACCESS ALL ”UNFINNISHED WORK” (E.G., CALLBACKS, UNHANDLED RECERVED EMAILS, ETC.)AGENT CAN ALSO ACCESS ALL ”UNFINNISHED WORK” (E.G., CALLBACKS, UNHANDLED RECERVED EMAILS, ETC.)

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