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Models and Theories

Models and Theories. GOMS Example Photocopying an article. Create a GOMS description of the task of photocopying an article from a journal. Assume copy 1 page at a time cover must be over the imaging surface of the copier before a copy can be made. What can the pit fall of this design be?.

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Models and Theories

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  1. ModelsandTheories

  2. GOMS ExamplePhotocopying an article • Create a GOMS description of the task of photocopying an article from a journal. • Assume • copy 1 page at a time • cover must be over the imaging surface of the copier before a copy can be made. • What can the pit fall of this design be?

  3. Goal: PHOTOCOPY-PAPER • Goal: LOCATE-ARTICLE • Goal: PHOTOCOPY-PAGE repeat until no more pages • [Select Goal: SELECT-PAGE --> CHOOSE-PAGE-TO-COPY] • Goal: ORIENT-PAGE • OPEN -COVER • POSITION-PAGE • CLOSE-COVER • PRESS-BUTTON • Goal: VERIFY-COPY • LOCATE-OUT-TRAY • EXAMINE-COPY • Goal: COLLECT-COPY • LOCATE-OUT-TRAY • REMOVE-COPY (outer goal satisfied!) • Goal: RETRIEVE-JOURNAL • OPEN-COVER • REMOVE-JOURNAL • CLOSE-COVER

  4. GOMS and Selection Rules Selection rules exist if a spoiled copy was printed. Consider the following: Rule 1: SELECT-PAGE if last page was copied successfully or start of article. Note: The goal SELECT-PAGE is only valid if we are at the start of the article or the last copy was successful. If the last copy was spoiled the we must recopy the current page, so only a re-orientation would be required.

  5. Goal: PHOTOCOPY-PAPER • Goal: LOCATE-ARTICLE • Goal: PHOTOCOPY-PAGE repeat until no more pages • [Select Goal: SELECT-PAGE --> CHOOSE-PAGE-TO-COPY] • Goal: ORIENT-PAGE • OPEN -COVER • POSITION-PAGE • CLOSE-COVER • PRESS-BUTTON • Goal: VERIFY-COPY • LOCATE-OUT-TRAY • EXAMINE-COPY • Goal: RETRIEVE-JOURNAL • OPEN-COVER • REMOVE-JOURNAL • CLOSE-COVER • Goal: COLLECT-COPY • LOCATE-OUT-TRAY • REMOVE-COPY (outer goal satisfied!) Closure to Outer Goal, must force user to collect copy last

  6. GOMS • We need to force the outer goal. • Possible Solution • Do not eject the page unless the cover is up. • Warning light if something is left in the copier. • Copy cards can be withheld until cover is lifted.

  7. Table 4.1 Raskin Placing the M’s • Rule 0 - Insert Ms in front of all Ks. In front of Ps but not arguments of those commands. • E.g. • Menu sub selection • Rule 1 - Delete anticipated Ms • If we point and click then the click takes no mental preparation. It is an automated response. • Rule 2 - Delete Ms in cognitive units • Cognitive units are “chunks” of actions which are performed as a unit. Like typing a short sentence. 1 M needed for whole string.

  8. Table 4.1 Raskin Placing the M’s Cont... • Rule 3 - Deletion of Ms before consecutive terminators. • E.g. copy “3p94 marks.xls” /backup Consecutive delimiter “ and / Consecutive delimiter space and “

  9. Table 4.1 Raskin Placing the M’s Cont... • Rule 4 - Deletion of Ms that are terminators. • E.g. • Terminators are habitual and thus become part of the string. • No thought required to execute rm *.*  Carriage return is delimiter

  10. Table 4.1 Raskin Placing the M’s Cont... • Rule 5 - Deletion of Overlapped Ms. • Delays R caused by the system which overlap a M does not count. • User is waiting for the system. • The fact that they are thinking about the next task is masked by the system delay. • E.g. cp *.* ..  logout  • MkkkMkkkMkk RMkkkkkk • The green M is removed since the user is waiting for the system to respond R • The logout task has been cognitively processed during the R. We do not count this M.

  11. GOMS example • We wish to solve an age old debate. Is using just keyboard commands to edit a string faster or slower then using a mouse and a keyboard to edit the same string. • We assume expert knowledge • Users are trained and proficient.

  12. GOMS example cont... • Given the following string • Hi! how are you. • Edit this string to read: • Hi! how do you do. • Assume the cursor is at the beginning of the string. • What is the relative time measure if we were to edit this string in NotePad using. • Keyboard • Keyboard Mouse

  13. GOMS example Cont... • Keyboard • We have knowledge of short cuts such as: • CTRL + arrow skips to beginning of next word • CTRL + Shift + right arrow highlights word. ^ ^ ^ do ^ do KK KK KK KKK KK K KKK MKMK MKMK MKMK MKMKMK MKMK MK MKMKMK Delete Ms in cognitive unit. MKK KK MKK MKKK MKK MK MKKK • 6 Ms = 6*1.35 = 8.1 • 15 Ks = 15 *0.2 = 3 • Total 11.1 seconds

  14. GOMS example Cont... • Keyboard Mouse • dcl = double click of mouse • scl = single click of mouse dcl “are” do scl <locate cursor> do MHPMKMK MHKMKMK HMPMK MHKMKMK Delete anticipated Ms MHPKK MHKMKMK HMPK MHKMKMK Delete Ms within cognitive units MHPKK MHKKK HMPK MHKKK

  15. GOMS example Cont... • 4 Ms = 4 * 1.35 = 5.4 • 2 Ps = 2 * 1.1 = 2.2 • 4 Hs = 4 * 0.4 = 1.6 • 9 Ks = 9 * 0.2 = 1.8 • Total 11 seconds. • Note there is almost no difference between the two methods. • Argument solve.

  16. Alternate • B – Represents mouse click 0.1 sec. • BB – Double mouse click 0.2 sec. • Consider editing the string. dcl “are” do scl <locate cursor> do MHPMBMB MHKMKMK HMPMB MHKMKMK • 4 Ms = 4 * 1.35 = 5.4 • 3 Bs = 3 * 0.1 = 0.3 • 2 Ps = 2 * 1.1 = 2.2 • 4 Hs = 4 * 0.4 = 1.6 • 6 Ks = 6 * 0.2 = 1.2 • Total 10.7 seconds. • Note: Basic times vary depending on skill of user. • Eg. M can range from 0.6 to 1.35.

  17. NYNEX The US telephone company NYNEX was intending to install a new computer system to support their operators. Before installation a detailed GOMS analysis was performed taking into account the cognitive and physical processes involved in dealing with a call. Because an operator performs several activities in parallel a PERT-style GOMS description was constructed. The PERT analysis was used to determine the critical path, and hence the time to complete a typical task. It was discovered that rather than speeding up operations, the new system would take longer to process each call. The new system was abandoned before installation, leading to the savings of many millions of dollars.

  18. How to Evaluate using KLM • Gives a relative time when all other things can be considered equal. • Must ensure there is no variance in: • Knowledge w.r.t. system, all users have functional knowledge of system. • Users, all are trained equally well on both systems. • Same tasks are performed on each system. • Other factors for the KPH & M’s do exist. These are relative to system.

  19. Goal Orientated Help System • Outer Goal - Connect to the Internet • Sub-Goals - listed as steps 1to7 • GOMS can be used to analyze how a user solves problems and then create a help system which takes advantage of this model. • The model will mirror the thought process of solving the problem.

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