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The 9-Step Problem Solving Model

The situation or scenario provides the context in which to identify the issue or opportunity. 1. Describe the situation. 2. Frame the right problem. 3. Describe end state and goals. 6. Identify and assess risks. 5. Evaluate alternatives. 4. Identify alternatives. 7. Make the decision.

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The 9-Step Problem Solving Model

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  1. The situation or scenario provides the context in which to identifythe issue or opportunity 1. Describe the situation 2. Frame the right problem 3. Describe end state and goals 6. Identify and assess risks. 5. Evaluate alternatives 4. Identify alternatives 7. Make the decision 8. Develop and implement the solution 9. Evaluate results Collect relevant facts and information Engage people throughout the process The 9-Step Problem Solving Model

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