1 / 19

The 8 Step Problem Solving Process

The 8 Step Problem Solving Process. Capt Ball. Overview. Objective of Problem Solving Relationship to the OODA Loop Problem-Solving Process 8 Steps Exercise. Objective of Problem Solving. Objective Help Airmen focus on problem-solving skills that affect: Mission Workcenters People

daniel-watkins
Download Presentation

The 8 Step Problem Solving Process

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The 8 Step Problem Solving Process Capt Ball

  2. Overview • Objective of Problem Solving • Relationship to the OODA Loop • Problem-Solving Process • 8 Steps • Exercise

  3. Objective of Problem Solving • Objective • Help Airmen focus on problem-solving skills that affect: • Mission • Workcenters • People • Approach aimed at: • Increasing combat capability • Making the AF more effective & efficient

  4. Objective of Problem Solving • Remove Waste and Inefficiencies • Increase: • Productivity • Asset Availability • Improve: • Response Time and Agility • Energy Efficiency • Sustain Safe and Reliable Operations

  5. Relationship to the OODA Loop • Four Overlapping & Interacting Processes • Observe: Current Situation/ Facts/Known/Unknown • Orient: Understand your situation/Set goals • Decide: Select a course of action • Act: Put your plan into action

  6. Problem-Solving Process

  7. Problem-Solving Process • Types of “problems” • Something is broken, how do we fix it? • Is there opportunity to make something better? • Why did something happen? Find the answer • New initiative to implement “Problems” also seen as opportunities for improvement.

  8. Problem-Solving Process • Step 1: Clarify & Validate the Problem • Recognize the Correct Problem • Go to source • Observe first-hand • State the Problem: ensures everyone working effectively towards same goals • Tools • Go & See • Value Stream Mapping (flow chart) • Voice of Customer Observe

  9. Problem-Solving Process • Step 2: Breakdown Problem/ID Gaps • Gather & Review Key Data • Six Characteristics of Metrics (B-SMART) • Balanced • Specific • Measurable • Attainable • Results Focused • Timely Observe

  10. Problem-Solving Process • Step 2: Breakdown Problem/ID Gaps • Value & Waste Analysis • 8 Types of Waste • Defects - Intellect • Over-production - Motion • Waiting - Excess Inventory • Non-standard over processing • Transportation • Always look for waste in processes • Customer determines end value Observe

  11. Problem-Solving Process • Step 3: Set Improvement Targets • Strategic: Visions of what the organization strives to become • Tactical: Define performance level necessary to make strategic vision a reality Orient

  12. Problem-Solving Process • Step 4: Determine Root Cause • Most vital step • Avoid efforts directed towards symptoms • Find deepest point (root) w/in sphere of influence • Brainstorm • Quantity, not quality • Hitchhike/Piggyback ideas • Make list: record ideas • Mitigate barriers (habit, fear, inertia, & prejudice) Orient

  13. Problem-Solving Process • Step 4: Determine Root Cause • Most vital step • Avoid efforts directed towards symptoms • Find deepest point (root) w/in sphere of influence • Brainstorm • Tools • 5 Whys • Cause & Effect Diagram • Control Chart • Pareto Analysis Orient

  14. Problem-Solving Process • Step 5: Develop Countermeasures • Focus on selecting best solution(s) • Have common & agreeable criteria • Factors of analyzing criteria • Effectiveness (will it work or prevent reoccurrence?) • Feasibility (cost, resources, time, etc.) • Impact (job, team, mission, Air Force, etc.) • Action plan • Clear & detailed • Consensus & ownership Decide

  15. Problem-Solving Process • Step 6: See Countermeasures Through • Collect data according to action plan • Monitor system • Determine performance of tasks • Are you hitting the targets • Implement contingency plans • Provide training Act

  16. Problem-Solving Process • Step 7: Confirm Results & Process • Review & reassess the solution • Ensure plan produced intended results • Monitor project for performance • Baseline (Steps 1 & 2) • B-SMART (Step 3) • “Where you thought you would be” • Meeting targets by deadlines • Return to previous steps as necessary Act

  17. Problem-Solving Process • Step 8: Standardize Successful Processes • Most commonly skipped • Answer these questions: • What is needed to standardize improvements? • Do you have documentation? • Tech order changes • Air Force Instruction (AFI) changes • Operating Instruction (OI) changes • Restart Problem-Solving Process Act

  18. Summary • Objective of Problem Solving • Relationship to the OODA Loop • Problem-Solving Process • 8 Steps • Exercise

  19. Problem-Solving Process

More Related