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Marketing With Content. Paul Gillin Download this presentation at http://bit.ly/PGPOMA3. The Sales Funnel. Suspects. Qualified Prospects. Hot Prospects. New Clients. Image Credit: Retail Sales Systems, LLC. Flipped…. And Flattened. Source: Monitor. The Changing Face Of Marketing. 18.
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Marketing With Content Paul Gillin Download this presentation at http://bit.ly/PGPOMA3
The Sales Funnel Suspects Qualified Prospects Hot Prospects New Clients Image Credit: Retail Sales Systems, LLC
And Flattened Source: Monitor
The Changing Face Of Marketing 18 • billionsearches for information each month 200 millionper day 36 billion times information is shared through social channels each month 2.7 billionper day
“Companies that are highly effective communicators had 47% higher total returns to shareholders over the last five years compared with firms that are the least effective communicators.” Towers Watson 2009/2010 Communication ROI Study Report
The Power of 245 The average Facebook member has 245friends, who each receive notifications of their network’s Facebook activities
2012 Content Marketing Spending Plans Source: Content Marketing Institute http://bit.ly/2012cmtrends
Preferred Content Marketing Tools Source: Content Marketing Institute http://bit.ly/2012cmtrends
Lower Cost Per Lead HubSpot 2011 State of Inbound Marketing Study
Creating Community “I get more readers on American Express Open Forum that I do in any media outlet.” Shel Israel, Author Naked Conversations and Twitterville
Demonstrate Authority Today, you can take your message directly to your constituents without relying upon media intermediaries And why would you not want to do that?
Define Objectives • What are your big goals? • What are you planning to achieve? • Branding • Thought leadership • Lead generation • Engagement Conversions • Traffic • Who do you want to reach? • What’s the best way to reach them? • What actions do you want to create?
Develop Content Strategy • Content • Know your audience!! • It’s not about you; it’s about them • Align with brand and solutions • Understand news vs. evergreen • Determine where content will live • Marketing • Plan integration with other channels • Paid, owned, earned • Content marketing doesn’t compete with channels;it fuels them • Publishing frequency • Keyword strategy: Reach customers at the moments that most influence decisions
Choose Keywords That Are “Just Right” • Don’t target keywords that are “too hot” (they multiple meanings or are poor matches for your site) • Avoid keywords that are “too cold”—too few searchers look for them • Use the language the searcher uses: An Italian tour operator targets “milano tours” but Americans say “milan tours” • Walmart calls them “associates,” but everyone else calls them “employees.” • A computer maker thinks “notebook” sounds classier than “laptop,” but customers don’t. • Someone looking for “lodging” seeks something different than someone searching for “hotel.” Source: Mike Moran 19
Planning is Essential Color coding denotes responsible departments/people
Frequency Counts Twitter: @pgillin Source: HubSpot 2011 State of Inbound Marketing Study
Ensure Quality • Content producer recruitment, management and training • Editorial and approval process • Writing guidelines • SEO standards • Search rankings are key • Keyword recommendations
Recruit and Manage Writers • Experts, enthusiasts, influencers • Recruitment plan for quality writers and influencers • Engagement model: ability to pay for performance • Writer tools and dashboard for managing assignments: for content at scale • Writer payments and support
Cross Promote: POE • Display Ads • SEM • Sponsorships • Web Site • Mobile Site • Blog • Twitter Account • WOM • Buzz • Viral REPORTING AND ANALYTICS PAID • Demonstrate value and results to your clients • Measure performance of your client content and replicate key success drivers OWNED EARNED content
Publish Everywhere 250 millionmembers 850 million members 2 million members 60million monthlyvisitors 130 millionmembers
Speak the Audience’s Language Who’s primarily responsible for finding and implementing CRM in your organization? This article says IT is often the group charged with buying and implementing CRM. Is that the right way to go about it? Take our poll: Who should “own” CRM? Sales…Marketing…IT…Customer Care… How to #fail at #CRM – The most common mistakes to avoid. http://bit.ly/McJoBs
It’s Personal Bill Hill, Microsoft
Measure, Learn and Optimize • Measure • Content performance • Keyword performance • Social performance • Site performance • Learn • Reporting • Weekly meetings • Optimize • Immediate • Over time