Best Practices for Diversity & Inclusion

1. Best Practices for Diversity & Inclusion Iredell Human Resources Association Eric Watson, Vice President, Diversity & Inclusion Delhaize America May 16, 2011

2. Who is? • A subsidiary of Delhaize Group, a Belgian international food retailer present in six countries on three continents • 1,627 stores on the eastern seaboard from Maine to Florida • 102,498 associates • Stores meet local customer needs and preferences for the freshest and best quality products

3. United States: 1,627 stores; 102,498 associates Food Lion Family, Bottom Dollar Food, Hannaford, Sweetbay Belgium / Luxembourg: 805 stores; 17,207 associates Greece: 223 stores; 9,857 associates Delhaize Group: 2,800 stores 137,093 associates Rest of the World: Romania, Indonesia 145 stores; 7,424associates Delhaize Group at a Glance Store count as of the end of 2010.

4. Two Sides - Debrief • How different was the description of each partner? • What were you thinking when the other person was describing what he or she was seeing? • What can you learn from this simple activity?

5. You and I do not see things as they are. We see things as we are.- Henry Ward Beecher What Lens do I see the World Through?

6. Everyone thinks of changing the world. No one thinks of changing themselves. -Tolstoy

7. FINISHED FILES ARE THE RE-SULT OF YEARS OF SCIENTIF- IC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS.

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14. Our Diversity & Inclusion Journey

15. The History of Diversity & Inclusion in the U.S. • Equal Employment Opportunity (EEO), the Law – started in 1964. The Civil Rights Act of 1964 (Title VII) • Affirmative Action - A policy in response to violations of the Equal Employment Opportunity laws • Valuing Diversity – Strategies about valuing people, to retain a diverse workforce. • Managing Diversity – You can’t mandate valuing people, but in business you “manage,” and when you “Manage Diversity,” you get “Inclusion.” • Leveraging Diversity through Inclusion – Creating Business Success through an Inclusive Culture by recognizing the impact of an Environment Welcoming of Differences. Diversity & Inclusion

16. Thinking Style Management Style Primary Dimensions of Diversity (Inner Circle) Secondary Dimensions of Diversity (Outer Circle) Work Background Income Age Race Organization Role & Level Education Sexual Orientation Ethnicity Parental Status Marital Status Physical/Mental Abilities Origin Gender Profession Military Experience Geographic Location Religious Beliefs Dimensions of Diversity

17. In 2004, Food Lion received the Pro Patria Award from the Employer Support of the Guard and Reserve (ESGR). • In 2006, Food Lion received the Employer of the Year Award from the Arc of North Carolina and the Arc/Rowan, for support in the employment of people with disabilities. • In 2007 and 2009, the Carolinas Minority Supplier Development Councils, Inc. (CMSDC) named Food Lion the Corporation of the Year for North Carolina in South Carolina. • In 2007 - Food Lion was named 2007 Corporation of the Year by the North Carolina NAACP Youth and College Division. • In 2008, Delhaize was awarded the Supermarket News Champion of Diversity Award. • In 2009, Food Lion was recognized as a Finalist for the Trailblazer Award, from The Diversity Forum in Charlotte, NC. The Trailblazer Award is presented to a company that has demonstrated exceptional leadership and success in the recruitment, hiring and retention of a diverse workforce. • In 2009, Food Lion received 100 points (out of 100) on the Human Rights Campaign (HRC) - Corporate Equality Index.  Scores are published on the HRC’s website and are referenced by customers who seek to shop with companies that are supportive of LGBT associates and the LGBT community. • In 2009, Food Lion received the North Carolina NAACP Humanitarian of the Year – Corporate Award. Food Lion is the first corporation to ever receive this award. Food Lion was selected for its support and commitment to the communities we serve through the NAACP Youth and College Advisory Board, and sponsorships at the local, state, and national levels. • In 2009, Food Lion named CIAA Corporation of the Year. • In 2010, Delhaize America received the Outstanding Champion Award, for Diversity Leadership, from the Network of Executive Women (NEW). • In 2010, Food Lion was selected to receive the 2010 Secretary of Defense Employer Support Freedom Award. • In 2010, Food Lion was selected to receive the 2011 Martin Luther King Spirit Award, to be presented by the McCrorey Family YMCA in Charlotte, NC, on Jan. 17, 2011. • Women in Business Awards What Are Our Achievements?

18. Deliberate, Relevant and Focused Actions that Impact Business Goals & Measures • Leadership Commitment • Business Case Development • Education & Development • Managing Culture & Environment • Demographics & Representation Impacts Outcomes • Increased Profitability …Products • Improved Productivity …People • Enhanced Public Image …Services

19. Diversity & Inclusion Strategy & Education Continuum • Awareness • Understanding (Business Case) • Skills (Behaviors) • Capability

20. Strategic Focus Areas, Definition and Business Case for Diversity & Inclusion

21. Delhaize America’s Diversity & Inclusion Continuum Delhaize America RESISTING RESISTING

22. Diversity and Inclusion Statement Through courage, our differences become a source of strength and creativity for the business. Inclusion means creating an environment that welcomes all qualified candidates, and seeks to eliminate any tendency of bias or stereotype. A diverse, highly participatory culture provides a competitive advantage that is a prerequisite for the high performance organization our future requires, enhanced by the power of humility and the openness of humor. Accordingly, Delhaize America provides equal opportunity in employment to all associates and applicants for employment. No person shall be discriminated against in employment because of his or her race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity and gender expression or on the basis of his or her disability. At Delhaize America, we are committed to diversity and inclusion in the workplace. Our culture thrives on mutual respect, teamwork, diversity of thought, and productivity in the workplace among people who are diverse in work background, experience, education, age, gender, race, national origin, physical abilities, religious belief, sexual orientation and other real and perceived differences. Our values are intrinsically aligned with our diversity & inclusion commitment. We believe that through determination, diversity and inclusion creates a distinct competitive advantage and can produce a more innovative and responsive organization. We also acknowledge that integrityis inherent in our responsibility to the communities we serve. We recognize the importance of a diverse workforce in those communities where we live and do business. We are committed to a culture where differences are accepted, valued and used to enhance the business and support the organization's objectives.

23. Diversity & Inclusion and DG Values The Will To Win. Proactively creating a culture of high performance that is Diverse and Inclusive. Determination The highest standards to do what we say by living our values for our customers, associates, and the communities we serve. Integrity To be leaders in Diversity & Inclusion by being bold in our commitment and execution. Courage Acknowledge, Respect and Grow. The ability to learn from those who are different from us. Humility Light-hearted and recognizing that we are all human, we’re not perfect, and that laughter heals the heart and warms the soul. Humor Diversity & Inclusion Our Delhaize Group Values

24. Diversity & Inclusion and Associates Business Resource Groups at: • African American BRG • Asian/Pacific BRG • disAbilities BRG • Friends LGBTA BRG • Generations BRG • Hispanic/Latino BRG • Native American BRG • Veterans & Military Personnel BRG • White Male BRG • Women’s BRG Diversity & Inclusion Councils at:

26. Think in a Context of Greatness • Playing to win vs. Playing not to lose • I’m doing good things vs. I’m not doing bad things • Impact vs. Intent • Commitment vs. Involvement

27. Executing for Results Execution Commitment Involvement Good to Great!!

28. I’ve learned that people will forget what you Said, People will forget what you Did, But people will never forget how you Made them Feel. -Maya Angelou 28

29. Inclusion Diversity Diversity and Inclusion They are interrelated and you need them both… Diversity in recognizing and addressing differences that impact workplace performance, customer service, and talent acquisition Inclusion, eliminates and reduces barriers, unleashes creativity and innovation, and creates a culturally competent environment for customers and associates

30. Look at these words for 10 seconds Snooze Pajamas Quiet Pillow Dream Nap Bed Slumber Night Blanket

31. Which of these words were on the list? • Slumber • Dream • Nap • Pillow • Sleep • Blanket

32. Look at these words for 10 seconds Snooze Pajamas Quiet Pillow Dream Nap Bed Slumber Night Blanket

33. Knowledge Mindfulness of: of: • Self • Others • Working with & Managing Others • Self • Others • Working with & Managing Others CC Cultural Competence Behavior / Skills related to: • Self • Others • Working with & Managing Others Source for Model:Cultural Intelligenceby David C. Thomas and Kerr Inkson

34. Knowledge Pie Cultural Competence What I Know that I Don’t Know What I Don’t Know that I Don’t Know What I Know Unconscious Bias