3Com ExecutiveAssistant

1. 3Com ExecutiveAssistant Central Virginia Datacomm 3Com Confidential

2. Is your organization putting obstacles in front of your customers? • Do your customers get sent to voice mail when they call into your enterprise? • How many numbers do customers have to remember to reach your sales personnel? • What happens when customers call into your company don’t know how to spell the name of your employees? • When your sales force turns over do your customers continue to call your former employees on their mobile phone at the new company? • What happens when your West coast customers call your East coast company in the afternoon? 3Com Confidential

3. Do your employees have the tools they need to most effectively service your customers? • Who screens your company’s phone calls when your executive team is working late? What happens if they are expecting an important call? • Who covers calls during lunch time? • Do your employees on the road have access to the up to date contact information of your customers? • Do you ever wish you could record what was just said? • Are you certain your employees are saying the right things to your customers? 3Com Confidential

4. Enter 3Com ExecutiveAssistant… • An all in one solution to… • More effectively service customers • Increase efficiency across your enterprise • Via an advanced telephony application • Allowing you to design your company’s business processes around… • How YOU want to do business • Not what your technology dictates! • Ideal for… • Managers, Executives • Companies with a mobile salesforce • Law firms and real estate offices • Companies that need to maximize clients’ phone experience 3Com Confidential

5. 3Com NBX V3000 3Com 5500 Switch 3Com ExecutiveAssistant on IBM 306 Server ExecutiveAssistant Technology • Supplements 3Com NBX functionality • Connects to NBX via 3Com Media Drivers • Utilized on desktop application, desk phone, and mobile phone • Runs on a separate server • Can be bypassed when server maintenance is performed Media Drivers 3Com Confidential

6. ExecutiveAssistant Legal Module • Increase Billable Hours • Always connected to important clients via mobile phone • Prioritized routing keeps attorneys connected to their billable clients • Connect clients to the right attorney every time • No need to memorize extensions or spellings of names • Accurately track and bill projects • Account & matter codes allow for tracking • Capture & retrieve phone conversations with ease • On demand call recording 3Com Confidential

7. ExecutiveAssistant Feature Descriptions Central Virginia Datacomm 3Com Confidential

8. Advanced solutions for executives & sales personnel • Salespeople on the road • Find me/follow me based on change in “presence” • Speech Recognition contact dialing • Tight integration with Microsoft Outlook • Work from any office phone • Executives • On demand call recording • Flexible call screening • Managers • Automatic call recording • Silent Monitor, Whisper, Barge-in 3Com Confidential

9. Find me/Follow me • Find me/follow me utilizes predefined rules to make your busy employees reachable • Important customer calls technical support employee… • Desk phone rings – no answer • Mobile phone rings – no answer • Phone in laboratory rings • Employee picks up the phone • Hears “Call for John Smith” and employee answers the phone • The customer is connected • If the call is not answered it would go to the NBX voice mail! • Imagine… • Improved sales due to shorter sales cycle – no phone tag! • Improved customer service with more personal touch! 3Com Confidential

10. Find me/follow me specifics • Can notify where you can be reached via cell phone, desktop phone, or PC • Can chose to accept or reject calls on your cell phone • If reject or don’t answer they go to your NBX voice mail! • Can be notified on multiple phones • Able to record and monitor remote calls • Never need to give out cell phone number • No need to be disturbed while on vacation • Can change cell phone number without business interruption • Customers can call your phone system instead of sales people’s cell phones – when there is turnover, the customer can be retained • Can create a remote hunt group • Important after hours callers can be serviced by a remote team 3Com Confidential

11. Call Routing based on Speech Recognition • Screening allows for a user to hear the name of the person calling • The caller says their own name into the telephone • Matches spoken name to your contact database • Can set priority such that certain calls are sent to voice mail while higher priority calls follow you • Can set screening based on time of day so that you never have to take an unimportant call during nights or weekends 3Com Confidential

12. Speech Recognition Contact Dialing • Tightly integrate your Microsoft Outlook contacts with your mobile sales force • Employees can… • Dial a predefined number • Optionally enter a PIN • Dial multiple contacts from their Outlook by simply saying their name • Imagine not having to have phone numbers in multiple places! • Dialing from the road is much easier and safer • No need to search for a number while driving 3Com Confidential

13. Call Recording • Inbound and Outbound calls can be recorded • Can always record calls for certain employees • Requires basic user license • Ensure quality responses to customer queries • Ensure commitments & agreed details are documented to avoid disputes • Record on demand for executives or managers • Record call while on it • Record entire call from beginning or at start of recording • Able to pause and unpause recording • Requires supervisor client • Capture detailed information during important conversations • Recordings • Permission based access to recordings • Archive and Export –easy and flexible disk space management 3Com Confidential

14. Call Screening • Caller is identified before you choose to take the call • Voice prompt on phone AND PC screen pop of caller information • Choose accept call or send to NBX voice mail • Automatic synchronization with Outlook • Easily customizable 3Com Confidential

15. Silent Monitor, Whisper, and Barge-in • Service to allow supervisor to listen into agent call and intervene if necessary • Silent Monitor • Supervisor listens to agent & customer • Whisper • Supervisor talks to agent only, customer can’t hear supervisor • Barge-in • Supervisor talks with agent & customer • Works for all inbound and outbound calls – personal, hunt groups, or ACD • Need necessary permissions • Multiple managers can monitor same call 3Com Confidential

16. ExecutiveAssistant Desktop User Interface What number should I be called at? History of calls and call recordings List of contacts Screen pop for these users What calls should be screened Monitor, Whisper, Barge-in Ability to record calls Change settings Online Help 3Com Confidential

17. ExecutiveAssistant Delights Customers • Powerful speech recognition auto attendant • Customizable on-hold/transfer music for different departments • Reach intended parties more quickly • Route calls more efficiently via Speech Recognition, DID, or Caller ID • Operator view & manage multiple incoming calls 3Com Confidential

18. Customers never have to remember extensions or spellings of names with Speech Recognition Auto Attendant • Can access someone’s extension by saying their name! • No need to remember spellings or extensions • How many of your employees have difficult to spell names? • No need to fumble with typing digits while driving • No need to create complicated Auto Attendants • “Please say the name of the person or department you would like to reach” 3Com Confidential

19. On Hold Music • User or department can have custom on-hold music or audio message • Seven choices pre-installed • Play custom messages announcing the latest service or product offering • Give callers into technical support the latest tips and tricks for resolving their problems on their own • Basic user license is required 3Com Confidential

20. Interactive Call Distribution • Shows queued calls on employees’ PC screen • Employee takes a call by clicking on it • Displays information about caller, including dept/employee requested • Ideal for smaller dept to handle call bursts • Supervisors can see and grab calls • Each dept can have own audio “comfort message” • Single button login/logout • Each user can view/accept calls for multiple depts • May be recorded/monitored 3Com Confidential