ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS

ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS SITUATION 1.4

1 2 3 4 5 Learning Goals Warm-up Activities Situated Learning Students Activities Study Material Entertaining Clients to Dinner SITUATION 1.4

RECEIVING UNEXPECTED VISITORS SITUATION 1.4 • Learning Goal: 1. know how to entertain clients to dinner 2. describe characteristics of Chinese food. 3. master the basic expressions of entertaining clients to dinner 4. be familiar with the etiquette of business entertaining

Warm-up Questions 1. Can you translate some local food into English? Ask your partner to guess the dishes' name which you have translated. 2. Which cuisine does your local food belong to？Can you describe its features? Warm-up Activities SITUATION 1.4

Typical Vocabulary SITUATION 1.4 Complete the table by translating the English and Chinese equivalents of the words given 招待, 款待 steak 敬酒 set meal 甜食 tableware 蒸熟的 cuisine 煮熟的 entree 炸过的 appetizer

Situated Learning SITUATION 1.4 Background Mr. Stein is a business representative from Echo Technology, USA. Now he is visiting Star Investment Management Company in Tianjin. Mr. Stein has the intention of signing a cooperation contract with Star Investment Management Company. • Task Description • Sally Liu, the assistant manager of Star Investment Management Company, is in charge of receiving Mr. Stein. She entertains Mr. Stein to dinner during his staying in Tianjin.

Situated Learning SITUATION 1.4 • Task Analysis • The task of entertaining your client to dinner mainly lies in whether you will have a pleasant talk between the two parties on the right occasion. No one likes to have a big entertainment in a hurried time. Therefore, you have to do a lot of preparation work to ensure a good dinner entertaining. When and where to have meals, what dishes should be selected and what to talk should be considered carefully

New Words SITUATION 1.4 • entertainment [entə'teinmənt] n. 娱乐，宴请，款待 • canteen [kæn'ti:n] n. 食堂 • efficiency [i'fiʃənsi] adj. 有效的,生效的n. 效率 • memo ['meməu] n. 备忘录 • jelly ['dʒeli] n. 果冻 • caviar ['kæviɑ:] n. 鱼子酱 • chopstick ['tʃɔpstik] [常用复](中国的)筷子 • hard nut 难事，难题，难对付的人 • world wide adj 闻名世界的 • Boiled Fish with Pickled Cabbage and Chili 酸菜鱼 • Fried Diced Chicken with Chili and Peanuts宫保鸡丁 • Twice Cooked Pork 回锅肉

Situated Learning (Step 1) SITUATION 1.4 Listen to their conversation and fill in the blanks • (Business Lunch) • Ms. Liu: Mr. Stein, you must be very hungry. • Mr. Stein: Not really. I had . How about you? • Ms. Liu: A little. Mr. Stein, what would you like to eat? or noodles? • Mr. Stein: Set meal please. • Ms. Liu: OK. What would you like to drink? • Mr. Stein: , please. • Ms. Liu: OK. Would you like anything else, Mr. Stein? • Mr. Stein: No, thank you. We usually part of working hours. • Ms. Liu: Yes. We only have one-hour lunchtime. It is so short. • Mr. Stein: We take theas the top. a heavy breakfast ______________________ Set meal __________________ A jar of beer __________________ take business lunchs _____________________________ efficiency __________________

Situated Learning (Step 2) SITUATION 1.4 • Ms. Liu: Hello, Mr. Stein. How do you find the room service and food here? • Mr. Stein: The room service is quite satisfactory and the food very delicious. This is a very good hotel. • Ms. Liu: I'm glad you find the hotel service satisfactory. Mr. Stein, I wonder if you tonight. • Mr. Stein: I'm not sure, but let me check my memo. Ah, no, I tonight. • Ms. Liu: Great! May I invite you to dinner this evening? I know a restaurant where good is served. • Mr. Stein: How nice of you. I'll be delighted to go. But what time would you like me to come? • Ms. Liu: If you can be ready by, say, 6:30 o'clock, I'll be at the hotel to . • Mr. Stein: That's good. It's mostyou to do this, Ms. Liu. • Ms. Liu: That's all right. Well, then, I'll say good-bye. • Mr. Stein: Good-bye and see you tonight. are occupied __________________ have nothing on __________________ Western food _____________________ pick you up __________________ thoughtful of ____________________

Situated Learning (Step 3) SITUATION 1.4 • Ms. Liu: Mr. Stein, . • Mr. Stein: Really? It is great. I have not eaten natural western food for several weeks. • Ms. Liu: Ha-ha. . • Mr. Stein: Great! I can’t wait for that. • Ms. Liu: Whatappetizer ?Jelly or caviar? • Mr. Stein: Jelly please. • Ms. Liu: And a full course meal? • Mr. Stein: Yea. And the dessert after the meal. • (A few minutes later, the waiter serves the dishes) • Ms. Liu: It tastes so good. But excuse me. Mr. Stein, I am always confused of the western tableware. ? • Mr. Stein: The largest one at your place is the soup spoon. • Ms. Liu: I see. It is interesting but . • Mr. Stein: Never mind. We are quite free. For me the chopsticks are really hard nut. • Ms. Liu: Are you interested in Chinese food? • Mr. Stein: Very much. I hope I have the chance to know more about Chinese food. this restaurant is well known for its western food ___________________________________________________________ The steak here is quite special ___________________________________________ would you like to order _______________________________________ Which spoon is used to drink soup ______________________________________________ the regulations really make me fuzzy ______________________________________________

Situated Learning (Step 4) SITUATION 1.4 • Ms. Liu: Mr. Stein, are you free this evening? • Mr. Stein: Yes, . • Ms. Liu: Really? Do you like spicy food? • Mr. Stein: I’d love to. • Ms. Liu: If so, . • Mr. Stein: It is very kind of you. • (In a Sichuan restaurant) • Ms. Liu: Mr. Stein, this dish is called Fried Diced Chicken with Chili and Peanuts.That is Boiled Fish with Pickled Cabbage and Chili, and this is called Twice Cooked Pork…. they are the dishes of SICHUAN cuisine. How do you like it? • Mr. Stein: Wow. So spicy! Crazy! . But, the spicy flavor makes me so comfortable. I love it. I really don’t know how to thank you for taking me to have such nice food. • Ms. Liu: I am so glad you love it. • Mr. Stein: ? • Ms. Liu: Ok. There are eight different cuisines in China. They areShandong Cuisine, Sichuan Cuisine, Guangdong Cuisine, Fujian Cuisine, Jiangsu Cuisine, Zhejiang Cuisine, Hunan cuisine, Anhui Cuisine. The dishes from different cuisine have quite different flavors. • Mr. Stein: Ohm, . • Ms. Liu: If you stay here longer, we will have time to taste the dishes of other cuisines. • Mr. Stein: I hope so. I haven’t made any plans ________________________________ I would like to invite you to dinner this evening at a typical Chinese restaurant __________________________________________________________________________________ I didn’t expect it to be so spicy ___________________________________________ Could you introduce other cuisines in China ________________________________________________ China is such an amazing country ___________________________________________

Summary SITUATION 1.4 • Good entertainment could promote the possibilities of the cooperation between two companies. But not all the most expensive entertainment could satisfy your clients. Therefore, proper entertaining should be flexible with the time. The workflow of entertaining your clients to dinner is as follows:

Students Activities SITUATION 1.4 • Task one Tips for you (A) Situation: You are in charge of entertaining a new client of your company to dinner. The tips are for you to prepare a conversation. • You are Cheng Ming from China The assistant manager of Xiamen Time Trade Co., Ltd. China • You Invite your client to have business dinners in a local restaurant Introduce some delicious local food Toast a successful cooperation

Students Activities SITUATION 1.4 • Task one Tips for you (B): Situation: You are invited to have a dinner while you are visiting a company in China. The tips are for you to prepare a conversation. • You are Tom Smith from Dubai The head of the Import Dept. Of the ABC Imp./Exp Corp., Dubai • You Accept Cheng Ming's invitation for a dinner Show your interest in Chinese food Toast a successful cooperation

Students Activities SITUATION 1.4 • Task Two Background Your boss asks you to arrange the entertaining issues for two Islamic clients from October 11th to 13th. You are the sales representative of your company, and this is the first time for you to receive Islamic clients. Task Description Group work. Search the Internet for information about the food habit and dietary restrictions of Islamite. Then act out how you entertain your Islamic clients at different places. Task Requirement The conversation should last at least 6 minutes. The following items should be included: • 1. Inquiry what your clients want to eat • 2. Invite your clients to have dinner • 3. Introduce some typical food • 4. Talk about some cultural differences while having meals

Students Activities SITUATION 1.4 • Task Two (group work) • 1. Making a plan on how to entertain your clients to dinner, then give a report to the whole class. Each group should give your comments on all the reports.

Students Activities SITUATION 1.4 • Task Two (group work) • 2. Amend your arrangement of your entertainment referring to the comments of your teacher and classmates.

Students Activities SITUATION 1.4 • Task Two (group work) • 3. Act out how you entertain your client(s) to dinner.

Check list SITUATION 1.4 Checklist for Entertaining Clients to Dinner

Assessment SITUATION 1.4 • Self- assessment Form

Assessment SITUATION 1.4 • Peer Assessment Form

Study Material SITUATION 1.4 • New words • premises ['premisiz] n.楼宇，处所 • ensure [in'ʃuə] v. 确定，保证，担保 • diplomacy [di'pləuməsi] n. 外交 • maneuver [mə'nu:və] n. 演习，调遣，策略 • barrier ['bæriə] n. 界线，屏障，障碍物 • venue ['venju:] n. 地点 • accessibility [,ækəsesi'biliti] n. 可以得到，容易得到 • availability [ə,veilə'biliti] n. 有效，有用，有益 • deadlock ['dedlɔk] n. 僵局，停顿 • leisurely ['leʒəli; 'li:ʒəli] adv. 从容地，悠闲地 • draught [drɑ:ft] n. 气流 • napkin ['næpkin] n. 餐巾 • etiquette [eti'ket, 'etiket] n. 礼仪,礼节,成规

Study Material SITUATION 1.4 • Phrases and expressions • be likely to 可能(可预期的) • from another perspective 从另一个角度 • at one draught 一口气地，一下子 • enough is enough 适可而止 • lead to 导致

Study Material SITUATION 1.4 • Entertaining Clients to Dinner • 1. Dining with a client normally happens if you work in the corporate world. Gone were the days when business dealings were typically conducted inside the office premises. More so, it is likely to happen in whatever field of business you find yourself in. To ensure that you know of the proper diplomacy and grace, it is best to handle these situations with all the proper business dining etiquette. If you know your manners, you increase your chances of maneuvering successful business meetings. However, an unhappy dinner could also be a barrier of your cooperation.

Study Material SITUATION 1.4 • 2. Determine the venue depending on the type of clients that you have, the restaurant's accessibility, and your clients' availability as well. When determining a restaurant, be sure of the reliability and quality of food of the selected place. Don't forget to invite the most important client to the top seat. Generally speaking, the first seat the waiter shows is the top one. If there is no waiter's direction, we should hold the view that the seat beside the wall is the top one, and you can invite the client to sit there. If there are more than two persons, we should make a best arrangement before dinner. Based on the principle of communicating easily, we should try to arrange those who are familiar with each other to sit closely. It's our duty to introduce each other to break the deadlock.

Study Material SITUATION 1.4 • 3.The appropriate topics when having dinner are sports, travel, cuisine, interests and so on. When the clients ask you the questions about the food, you could talk about the art of eating in China leisurely and make them understand Chinese culture better from another perspective. One of the reasons why foreigners have a bad impression on Chinese is the bad drinking habits. Once drinking too much, they will talk big or make loud noises, which is rare seen for the foreign businessmen. And westerners seldom drink the whole bottle at one draught. So we should not ask them to drink again and again. Even if we want to ask them to eat more vegetables and drink more wine, we should obey the rule that enough is enough. Don't force them.

Study Material SITUATION 1.4 4.Should we talk about business or not when having dinner with westerners? Generally speaking, it is very common to talk about business at business lunch. However, as for the official occasions such as dinner, it depends. When the wife accompanies, it's better not to talk that. If going to washroom or answer an urgent phone when dinning, you should put the napkin on the chair. The westerners always put the napkin on the table to show the ending of his meal. At an official dinner, it is not appropriate for the others put the napkin on the table before the head clients do.

Study Material SITUATION 1.4 5. Proper business dining etiquette and topics leads to more business chances. When you behave yourself well, clients are sure to get impressed!

Study Material SITUATION 1.4 • Comprehension of the passage 1. When entertaining your clients to a dinner, you cannot A. invite the clients in advance B. determine the venue according to your clients' availability C. forget to invite the most important client to the top seat D. arrange the table layout 2. Figure out the wrong table manner A. Once seated, unfold your napkin and use it wiping your lips or fingers constantly. B. Serve the lady sitting to the right of the host first, then the other ladies in a clockwise direction. C. Hold the knife and fork with the handles in the palm of the hand, forefinger on top, and thumb underneath. D. When you have finished eating, place tableware side by side in the center of the plate.

Study Material SITUATION 1.4 • Comprehension of the passage 3. If the food served is not to your liking, you could A. Leave it as it is B. Eat at least a small amount of it C. Compliment the food without tasting it D. Order the waiter to take it away 4. You'd better not talk about business while ______________ A. having a business lunch B. having dinner with the client as well as his wife C. drinking coffee D. drinking tea

Study Material SITUATION 1.4 • Comprehension of the passage 5. You could make the following preparations when attending a western business event A. Dress according to the recommended dress code and try to outdress the others B. Arrive a little early in order to offer your assistance C. Bring a partner to give the host a surprise D. Take along a small gift for your host

Study Material SITUATION 1.4 • Tips for entertaining to business dinner 1. One must not wear loud perfumes and trendy fashion wears for the occasion of Business Dining. Business Dining is an extension of the work place breaks. It is often in the course of Business Dining that many significant decisions are made. 2. Take note of the restaurant's parking space, noise level, and your clients' dietary preference. 3. Being the host, you should arrive at least 30 minutes early. Check the table arrangement, the menu, and the payment of the bill. You are the one who is expected to pay the bill if you invited your clients. 4. Don't eat bread or anything unless your clients have arrived. The table should be as pristine as ever. 5. Avoid ordering any exotic food. Prefer those that are familiar and easy to eat using fork and knife. Chew your food gently and silently. Put bite-size food into your mouth. 6. Ask your clients to order first unless you have ordered the entire meal beforehand.

Useful expressions SITUATION 1.4 Inviting clients 1. We are planning to have a casual get-together, and I wonder if you (and...) can join us. 2. We want to hold a party for you. We hope you'll be able to attend. 3. Our president wants to have dinner with you while you're here. When would be convenient for you? 4. I'd like to take you out to dinner this evening. 5. May I invite you to dinner at a Chinese restaurant? 6. I will certainly come if I have time.

Useful expressions SITUATION 1.4 Inquiring about the flavor of clients • What would you like to have for lunch? • Would you prefer Japanese, Chinese, or some other kind of food? • Are you in the mood for Japanese, Chinese, or some other cuisine? • Is there anything you don't eat? • How about a steak? • Have you ever had tempura (甜不辣，一种日本菜肴) before?

Useful expressions SITUATION 1.4 Talks before dinner • Thank you for your invitation to dinner, Mr. Chen. It was very kind of you. • I'm glad you were able to come, Mr. Hunter. I know how busy you are. • This is a nice-looking place, nice atmosphere, pleasant decor, and polite service. • Mr. Crane, please take a seat here, and Mr. White, please sit next to Mr. Crane. • Let's sit here by the window, shall we? • I hope you like French Cuisine, Mr. White, because that's what this restaurant specializes in.

Useful expressions SITUATION 1.4 Talks in dinner • I'll try sashimi first. How about you, Mr. Smith? • Next, I think I'll have the flatfish. What kind of fish would you like? • How about another glass of wine? • Please help yourselves to whatever you want. But you'd better have a taste of each design because each has different flavor. • Make yourself at home and eat it while it is hot.

Useful expressions SITUATION 1.4 Talks after dinner • Thank you for your hospitality and your dinner. • I must thank you again for the very enjoyable dinner. • I've had a wonderful evening. Not only did you make me a good business offer, but you treated me to a great dinner. • This is not just an evening of business. It's also for the cultivation of friendship.

Thank You ! English for Receiving International Clients

ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS