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Overview

Overview. Background. Define Measure Analyze Improve (make recommendations) Control (suggestion for how to control). D. DEFINE. Problem Statement Metric Defect Definition Objective Projected Benefits Level 1 Process Map Area of Focus. M. Measure. Data Collection Excel PDF

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Overview

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Presentation Transcript

  1. Overview

  2. Background

  3. Define • Measure • Analyze • Improve (make recommendations) • Control (suggestion for how to control)

  4. D DEFINE • Problem Statement • Metric • Defect Definition • Objective • Projected Benefits • Level 1 Process Map • Area of Focus

  5. M Measure • Data Collection • Excel • PDF • QA of two weeks of reports • Given vs. Calculated

  6. M Data Collection

  7. A Analyze • Measurement System Analysis • Where is the data coming from • How reliable is the data • Assumption and Concerns

  8. A Analyze • Metrics to measure dependent variable • Defect rate (actual counts of defect) • Number of defects per call per hour • Metrics to measure independent variables • Call traffic • Average number of coordinators per hour • Number of coordinators on duty per call • Day of the week

  9. A Coordinator effectiveness • Insert Histogram for defect rate per coordinator

  10. A Referring facility • Histogram for defect based on referring facility

  11. A Source Medical unit • Pareto Chart

  12. A Defects per hour • Pareto Chart

  13. A Admit service • Pareto Chart

  14. A Day of the week • Pareto Chart

  15. A Bed type • Pareto Chart

  16. A Time of day • Control Chart

  17. A Analyze • Fishbone Diagram (start from the flow chart) • Receiving Call • Identifying Availability • Conferencing Dr.s • Conferencing Nrs. • Data entry • Report generation

  18. I Improve • Recommendations: • Systemic • Etc…

  19. C Control

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