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Graduate & Professional Student Ombuds Services

The Graduate & Professional Student Ombuds Services, led by Dr. Linda Castillo, offer confidential, neutral, and impartial assistance to address issues hindering academic progress. Services include identifying concerns, developing solutions, and providing referrals. The Ombuds do not advocate, participate in formal grievances, provide legal advice, or conduct investigations.

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Graduate & Professional Student Ombuds Services

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  1. Graduate & Professional Student Ombuds Services Dr. Linda CastilloOmbuds Officer

  2. The Ombuds Standards of Practice • International Ombuds Association • Confidential • Informal • Neutral and Impartial • Independent

  3. What we don’t do… • Advocate • Participate in formal grievances or appeals • Provide legal advice • Conduct formal investigations

  4. What we do… • Identify issues that impede academic progress and/or the learning environment • Develop options for addressing issues • Identify sources that have or haven’t been utilized • Connect to other student services • Develop an action plan based on selected option(s) Source: International Ombuds Association (2019). Who are Ombuds? Retrieved from https://www.ombudsassociation.org/

  5. Examples… • Explore options for resolving conflicts with faculty advisors, instructors, staff, and peers. • Explain university policies and procedures • Explain and/or provide referral to formal grievance or appeal procedures • Identify trends or patterns of student concerns

  6. Common Concerns • Major professor • Dissertation requirements • Lack of feedback on dissertation/research • Changing dissertation/research requirements • Distance Courses • Availability of instructors • Grades not submitted in timely manner • Interpersonal and Cross-cultural conflicts • Disrespectful treatment • Miscommunication

  7. Method of Service • In Person • Phone • Video Conference [Skype]

  8. Meeting with an Ombuds Officer • By appointment • Phone: 979-845-3631 • Email: ombuds@tamu.edu • Location • 112 Jack K. Williams • Phone or Skype: instructions provided when appointment is scheduled

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