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Agenda

Agenda. Scholarships Mentors for ICA High School Invitational Review articles from Chapter 1 Review Your Learning Questions, page 22 Chapter 2 – Goal Setting in the Hospitality and Restaurant Industry. Goal Setting in the Hospitality and Restaurant Industry.

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Agenda

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  1. Agenda • Scholarships • Mentors for ICA High School Invitational • Review articles from Chapter 1 • Review Your Learning Questions, page 22 • Chapter 2 – Goal Setting in the Hospitality and Restaurant Industry

  2. Goal Setting in the Hospitality and Restaurant Industry • Hospitality and Restaurant Management 2 OH 2-2

  3. Chapter Learning Objectives • Identify and use different types of goals. • Describe factors affecting contribution levels by teams and individuals. • Write objectives that apply the (SMART) criteria—specific, measurable, achievable, relevant, timebound. • Explain and apply steps in goal setting, managing, monitoring, and evaluating. • Explain the role of communications in goal setting.

  4. Test Your Knowledge • Questions on page 24 • Read the question and give your answer

  5. Goals • Statements of desired results • Goals are like taking a trip-you need a map, a driver and a destination • Without goals, an organization would not know if it achieved preferred situations.

  6. Goals • Think about what you want to accomplish: • today • tomorrow • the rest of your life • personally and in your career • Establish long range and short term plans

  7. Sequence of Planning Tools

  8. Focus on Goals

  9. Level of Goals in an Organization

  10. Purposes of Goals • Provide direction • Provide milestones • Divide activities into smaller parts • Clarify employee roles • Motivate and challenge employees

  11. SWOT Analysis – page 29 • A method to identify important goals by analyzing • Strengths • Weaknesses • Opportunities • Threats

  12. SWOT Analysis: Black Bear Restaurant • Page 31 in Competency Guide • Break into teams and discuss – take 15 minutes • Share with class your

  13. Can Teams and Individuals Contribute to Goals? • What are their current skills and knowledge? • How well can teams work together? • How much accountability should they have? • How responsive are they to change?

  14. Contributing to Organizational Goals These staff members are working on a project to help the restaurant.

  15. SMART Goals and Objectives • Specific—to communicate what is expected • Measurable—quantifiable • Achievable—realistic • Relevant—to the vision and mission • Timebound—specific dates for accomplishment

  16. Overview—Steps to Achieving Goals Plan Execute Incorporate Evaluate

  17. Achieving Goals Step 1 – Planning • Consider goals that are critical. • Each goal is a project with specific activities (steps) to be completed. • Determine how the project and its results will be measured.

  18. Achieving Goals continued Step 2 – Incorporation • Assure that the project is consistent with management, team, and individual development plans. • Seek commitment from the team or individual(s) to take on assigned tasks.

  19. Achieving Goals continued Step 3 – Execution • This requires monitoring each activity in the project plan. • Goals must be constantly monitored to manage performance.

  20. Achieving Goals continued Step 4  – Evaluation • Since SMART goals are used, they can be measured. • Results can be analyzed and compared to the goals. • Communicate success.

  21. Celebrate Success • Recognize teams during staff meetings. • Thank individuals during performance reviews. • Be creative in considering ways to celebrate and recognize successes.

  22. How Would You Answer the Following Questions? • Which of the following is a SMART goal? • We will decrease employee accident rates. • The entry-level employee turnover rate will decrease by 20% during the next 6 months. • The first step in the process to achieve goals is ______.

  23. Key Term Review • Accountability • Benchmark • Departmental objectives • Goal • Individual performance objectives

  24. Key Term Review continued • Measurable results • Objective • Organizational goals • Strategic priority • SWOT analysis • Team objectives

  25. Chapter Learning Objectives—What Did You Learn? • Identify and use different types of goals. • Describe factors affecting contribution levels by teams and individuals. • Write objectives that apply SMART criteria. • Explain and apply steps in goal setting, managing, monitoring, and evaluating. • Explain the role of communications in goal setting.

  26. Next Week • Read Chapter 3 - Communicating Effectively as a Leader and a Manager • Due: Article Review for Chapter 2 - Goal Setting in the Hospitality and Restaurant Industry

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