Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, Secretary

1. REA EUC REA Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, Secretary Michele Amante, Director Department of Unemployment Assistance George Moriarty, Director Department of Career Services

2. AGENDA • Welcome and Introductions • Profiling/RES/REA • Letters • CAP • REA Review • Sanction/Communicating With DUA • Language Services Guidelines • REA MOSES • EUC REA • Wrap Up • Evaluations

3. Claimant Reemployment Programs • Profiling • RES – Reemployment Services • REA - Reemployment Eligibility Assessment • EUC REA –Emergency UI Compensation

4. Flowchart

5. CCS NOTIFICATION LETTERS • CCS Invite Letter: Sent to all permanently separated claimants to attend CCS within three weeks • ROBO Call: Made to all permanently separate claimants that have not attended the CCS reminding them that they must attend the CCS by the end of the next week • REA Letter: Sent to all claimants automatically enrolled in REA that week (about 400 REA CLAIMANTS each week) informing them that they have been selected to participate in the REA Program and that they must attend the REA Review by four weeks from date of enrollment and that this is a mandatory requirement that if they fail to meet this requirement their unemployment will be delayed or stopped.

6. CCS NOTIFICATION LETTERS The CCS Invite letter informs the Claimant they must attend the CCS by 3 Weeks. Letters or Robo Calls are made to remind Claimants to attend CCS. If no phone or language other than English and Spanish second letter will be sent.

7. Selection REA Program From the letters that go out each week to Permanently Separated Claimants 400 REA Participants are selected. They have 3 weeks to attend the CCS.

8. RES vs. PROFILING vs. REA • RES COMPONENTS • ATTEND A CCS (ORIENTATION) • AUTO ENROLLED IN RES PROGRAM • COMPLETE A JOB SEARCH INVENTORY • DEVELOP A CAREER ACTION PLAN (CAP) = INITIAL ASSESSMENT • SCHEDULE FOLLOW UP SERVICE • PROFILING COMPONENTS • ATTEND A CCS (ORIENTATION) • COMPLETE A JOB SEARCH INVENTORY • REFERRAL TO ADJUDICATION IF UI CLAIMANT DOES NOT ATTEND CCS • REA COMPONENTS • All of the RES Components • + • Attend an REA Review

9. REA COMPONENTS • UI CLAIMANT MUST BE PROVIDED LABOR MARKET INFORMATION • REVIEW OF UI CLAIMANT CAREER ACTION PLAN (CAP) AND WORKSEARCH VERIFY THAT CUSTOMER IS FOLLOWING CAP • REGISTER WITH JOBQUEST • REVIEW WORKSEARCH • UI ELIGIBILITY ASSESSMENT CONDUCTED BETWEEN WEEK 2 AND WEEK 4 AFTER ENROLLMENT (DATE ATTENDED CCS) • REFERRAL TO OTHER CAREER CENTER SERVICES • REFERRAL TO ADJUDICATION WHEN NECESSARY

10. CCS SlideREAReemployment Eligibility Review Are you collecting Unemployment Insurance? As part of your eligibility to receive benefits you may be selected to attend a Mandatory Reemployment Eligibility Review. Reemployment Eligibility Review Meeting: • Goal – to help you be successful in your job search • One on One meeting with Career Center staff member • Review of Job Search Activities • Compliance with Career Action Plan • Be encouraged by your success • Learn helpful strategies to meet and overcome roadblocks to reemployment Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits.

11. UI Exemptions Claimants can not be exempt from the REA Program! Exemptions Claimants maybeexemptfrom Profiling by DUA Staff or Career Center Manager

12. UI Eligibility Individuals who do not attend or attain the REA Review or do not attain the REA goals identified on the CAP may be denied benefits if…. • DUA adjudication does not discover “good cause” for non attainment. • Please Note: Disqualification is for the one week during which the claimant failed to attend or attain their REA Review.

13. UI Eligibility REA DUA Staff will work with • REA Career Center staff • REA customers To resolve REA sanctions in an expedited fashion so that there is less of a chance of interruption of weekly benefits

14. UI Eligibility REA Review • Timely documentation in MOSES is critical • REA DUA • MOSES will be reviewed to make decisions

15. CAREER ACTION PLAN

16. CAP “An organized job seeker with a weekly action plan will feel more accomplished, more confident, and will likely get hired faster.” US Department of Labor Employment and Training Administration

17. Career Action Plan Career Action Plan…. • Is a comprehensive step by step action plan. Like a road map that outlines a systematic approach for an individual to get from Point A unemployed ---------to Point B Employed.

18. CAP • Goal • Clearly defined • Realistic • Attainable • Action steps • What – When – Where – Who • Timeframes • Specific Time and Place • Related to Goals • Plan • Comprehensive • Living Document • Measurable

19. Benefits of a CAP • The CAP helps customers to: • Plan successful job search strategy on road to re-employment • Understand job search is comprehensive • Break down job search into doable realistic steps • Measure and evaluate job search progress • See CAP as a Living Document allows for continued adjustments to job search

20. Print View of CAP Goals Printout of CAP for Job Seeker

21. CONDUCTING THE REA REVIEW • Review of Customer’s CAP • Worksearch Review • Labor Market Research • JobQuest- Job Search Activities • Review of MOSES Screens • Attending Scheduled Events/Workshops • Referral to Jobs • Referral to other CC Activities • Referral to DUA REA if needed

22. CONDUCTING THE REA REVIEW Worksearch • Review Employers contacted • Review types of industries • What methods used • Have they done any follow up • Results • How did they identify contacts • Any red flags

23. CONDUCTING THE REA REVIEW • Why LMI? LMI is a vital service for job seekers. An understanding of what jobs are in demand, how much they pay, what skills they require and their current and projected employment levels help claimants make important decisions in their job search. • LMI is a required service for REA participants.

24. CONDUCTING THE REA REVIEW • LMI • What LMI Tools • What have they discovered • How has it influenced their job search • What type of guidance do you give your customer • How do you help customer get the most out of LMI

25. CONDUCTING THE REA REVIEW • JobQuest • Is customer registered • Is their profile complete • Is customer using job search • Any results • Review JobQuest activity • Help customer get the most out of JobQuest

26. CONDUCTING THE REA REVIEW • Review MOSES • CAP • Service Screen • Employment Screen • Events • Notes • Update any information that may have changed

27. CONDUCTING THE REA REVIEW MOSES Results of REA Review must be documented in MOSES timely and accurately • Notes • CAP • Service Screen • Job Quest

28. CONDUCTING THE REA REVIEW • REVIEW OF CAP • WORKSEARCH CONDUCTED • REGISTERED ON JOBQUEST • UTILIZATION OF LMI • ATTAINED REA REVIEW - YES OR NO

29. REA SANCTIONS/ COMMUNICATING WITH DUA

30. REA – Communicating with DUA DUA Requires • Notes that are • specific, concrete and related to activities of customer participation in REA and other aspects of job search • It is critical that notes are accurate, detailed and timely • Complete picture of claimants REA activities • A CAP has been developed • A return appointment has been scheduled • 4 mandatory goals set and met • Other goals specific to claimants needs have been established • Attainment of goals is documented on the CAP TIMELY

31. REA – Communicating with DUA DUA REA Staff will Review MOSES • All information must be documented timely and accurately • CAP • Notes • Service Screen • Employment

32. LANGUAGE SERVICES GUIDELINES FOR CAREER CENTER STAFF

33. Multilingual Services Unit Staff in need of assistance to communicate with Limited English Proficiency (LEP) customers can: • Contact the Multilingual Services Unit if the language needed is: Spanish, Portuguese, Vietnamese, Cantonese, Mandarin, Cape Verdean Creole, French, or Egyptian Arabic. • Contact the over-the-phone language line for assistance in other languages or when Multilingual Services Unit staff is not available. • For brief calls, contact a staff member on the Internal Volunteer Bilingual Staff list. You can find this list on the intranet at http://intranet.detma.org/multilingual under “For Career Centers.”

34. Multilingual Services Unit The Multilingual Services Unit office hours are: Monday to Friday 8:30 AM to 12:00 PM 1:00 PM to 4:00 PM. If a Multilingual Services Unit staff member is not available, please leave a message or, if immediate assistance is required, call the over-the-phone language line.

35. Contact Information Multilingual Services Unit Director: Marisa de la Paz: 617-626-5471 mdelapaz@detma.org Multilingual Unit Specialists: Andrea Berasaluce 617-626-5142 aberasaluce@detma.org Lillianna Leung 617-626-5475 lleung@detma.org Nilton Monteiro 617-626-5476 nmonteiro@detma.org

36. REA MOSES

37. Notification to Attend CCS • Applicant is sent a letter to attend a Career Center Seminar (CCS)

38. CCS Event Attendance List – Still Enrolled in REA Notice the REA Icon • Prior to recording attendance notice if the REA Icon is present. If yes, currently enrolled in REA

39. REA Icon – CCS Event Participation Applicant attends a Career Center Seminar • If Selected for REA the REA icon will appear upon recording CCS attendance • Enrollment in REA Program starts the date of CCS Attendance Prompt Recording of Attendance is Critical.

40. REA Enrollment Qualifications • Enrollment in the REA Program is automatic when attendance at a CCS is recorded: • If the participant is NOT Profiled; and • Weekly Career Center REA Limit has not been met

41. REA Enrollment • REA Enrollment will display on the Basic Tab along with the Icon

42. REA Required Goals - Pre-Populated

43. Pre-Populated REA Review • Enter Target Date and Goal Action Steps • The goal action step clearly provides the following information for the customer: The 4 Ws-What- When – Where- Who

44. REA Review - Target Date Warning • The target date for the REA Review is between week 2 and 4 after enrollment date

45. REA Review with Valid Target Date Notice the CAP Goals Action Steps address the 4 Ws

46. Add a New CAP Goal

47. Career Objective on CAP (view only) • Use the Full Tab to update Career Objective and the indicator “Viewable to Employer on JobQuest” radio button. • The career objective is added or updated on the full tab.

48. Print Feature – Allows Date Range Selection

49. Print View of CAP Goals

50. REA Review Pending Status REA Review Goal Attainment Options Set, But Attainment Pending Attained Attained, Potential Issue (API) Did Not Attain (DNA) Did Not Report (DNR) Returned to Work (RTW) Notice the Must Be Attained By date- Schedule by this date to avoid Sanction 50