Paradigm Shift in the Functioning of the Slovene Land Register

1. Rado Brezovar Supreme Court of the Republic of Slovenia e.mail: rado.brezovar@sodisce.si Paradigm Shift in the Functioning of the Slovene Land Register

2. Republic of Slovenia • 20,273 square km • 2,05 mio inhabitants • independent parliamentary republic since 1991 • EU memeber since 2004 • capital: Ljubljana • transitional period • 957 judges (47,6 per 100.000 inhabitants)

3. Types and jurisdictions of courts Supreme Court Higher Courts Administrative Court Higher Labour and Social Court 4 1 1 District Courts Labour and Social Courts external departments 9 4 3 external departments Local (County) Courts 44 5

4. Slovene Judicial System – governance pillars (functions) Judge independency Judicial Independency budget training ICT support HRM administration Governance of the Judicial System

5. Land register – 31.12.1999 • 18 months – TD • 203.000 - backlogs • 130.000 - data entries/year • 156.000 – proposals/year • 1.182.000 - land register units • 200.000 - printouts/year • 5.000.000 - entities in LR • 44 local courts • 4 higher courts • only on paper • limited access • condominium mostly not registered

6. e-Land Register – Project Goals – 1999 – LR 1.0 • 100% e-Land Register • e-land register & e-land cadastre: harmonised in line with origin principle • backlog mitigation • access to external registers • public accessibility

7. e-Land register (e-LR) – 2005 • 6 months - TD (18 months in 1999) • 98% - e-LR (0% in 1999) – event driven approach • 104.000 - backlogs (-49%) • 254.000 - data entries (+95%) • 225.000 - proposals (+44%) • 1.500.000 - land register units (+27%) • 381.000 - printouts (+90%) • 44 local courts • 4 higher courts • e-land register • internet access (printouts) - <70.000/month • Land Register Act (2003) • Civil Code (2002) • Regulation on electronic access to land register

8. Court Procedures Cadastre Tax Register Register of Population Land Register Company Register Constituency – challenge: move the beneficiary perspective to the centre • Gartner:Constituency is the membership of the government community – the individuals and groups that are served by the government and participate in the mission of government • Agency boundaries disappeared from public view

9. e-Land Register (e-LR) – Project Goals – 2008 – LR 2.0 • HR balancing • e-file, e-communication, e-services • concentration of business functions – e.g. bulk printing, scanning • access to registers (business, citizens, cadastre) => G2G • technical (IT) • content (IM) • organisational (IT/IM) • public accessibility => portal • backlog mitigation => registration in five days • sustainability => cost recovery?

10. Efficiency Information systems Business process Reporting Access to information Access to justice Common services Management Business system – Land Register e-Land Register – Paradigm Shift

11. Efficiency Business Process Information systems Business process Reporting Access to information Access to justice Common services Management • Case study • legislation (Law on Courts, Law on Land Register, bylaws) • lex rei sitae competence abolished • random allocation based on workload • one court of appeal • Challenges • Business Process Management – time standards Business system – Land Register

12. Efficiency Reporting Information systems Business process Reporting Access to information Access to justice Common services Management • Case study • Executive reporting – dashboard • human resources • productivity • workload • age of pending cases • quality of service • Challenges • Targets Business system – Land Register

13. Efficiency Access to information(interoperability) Information systems Business process Reporting Access to information Access to justice Common services Management • Case study • G2G – integrated services • B2G, G2B, C2G, G2C (portal) • Challenges • re-usability • subscription • cost recovery (1.340.000 owners, 2.500.000 other rights – e.g. 290.000 mortgages) Business system – Land Register

14. Efficiency Access to justice Information systems Business process Reporting Access to information Access to justice Common services Management • Case study • B2G, G2B, C2G, G2C (portal) • internet access • Challenges • One stop shop • Virtual Court • Social aspect Business system – Land Register

15. Efficiency Common (logistic) services Information systems Business process Reporting Access to information Access to justice Common services Management • Case study • bulk printing, enveloping • scanning – delivery notes • e_delivery • Challenges • re-usability • digitalisation • EU Land Register Business system – Land Register

16. Efficiency Information systems Business process Reporting Access to information Access to justice Common services Management Business system – Land Register Common (logistic) services

17. Efficiency Common (logistic) services – e-delivery Information systems Business process Reporting Access to information Access to justice Common services Management Business system – Land Register

18. Efficiency Management Information systems Business process Reporting Access to information Access to justice Common services Management • Case study • 100% commitment of the court management • training • backlog mitigation action plans with clear objectives • monthly reporting • Challenges • targets – e.g. 2 working days Business system – Land Register

19. e-Land register (e-LR) – 2014 • 4 days - TD (18 months in 1999) • 100% - e-LR (0%) • 332.000 - data entries (130.000) • 326.000 – proposals (156.000) • 8.600 – backlogs (203.000) • 6.000.000 - entities in LR (5.000.000) • 44 local courts • 1 higher courts • no land register units • internet access - <890.000/month • Land Register Act (2011) • portal

20. Lessons learned • training • project management • clear objectives – four components • legislation • organisation • ICT • logistic (reducing costs) • change management • courts • lawyers • notaries • EU PHARE, WB RERM Project • be ambitious but realistic