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Student Computing 2004/05

Student Computing 2004/05. April 1, 2005 Sean Moriarty IT Services. Student IT Support 2004/05. Agenda Labs PCs Central Support Printing Laptop Support & Networking E-Mail ViCKi Support for IT Strategic Plan. Student IT Support 2004/05. Labs IT Services Labs

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Student Computing 2004/05

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  1. Student Computing2004/05 April 1, 2005 Sean Moriarty IT Services

  2. Student IT Support 2004/05 Agenda • Labs • PCs • Central Support • Printing • Laptop Support & Networking • E-Mail • ViCKi • Support for IT Strategic Plan Information Technology Services

  3. Student IT Support 2004/05 Labs • IT Services Labs • Project to improve the physical appearance of the lab, O/S upgrades • Machines are upgraded on a 4-year basis • 8 Sunrays were added last year Information Technology Services

  4. Student IT Support 2004/05 Labs • Outside Labs • Student Consultants support Leddy Library, Assumption University • Lab ratio is 12.2 students/PC (Sept. 2003 11.3–1; Sept. 2002 10.8-1) • There are 1132 PC/Macs/Unix w/s on campus Information Technology Services

  5. Student IT Support 2004/05 Labs • Central Support • Maintain central server (file-sharing & printing), offer consulting for all labs, many lab setups, assist with problem resolution • Printing • Charging System • Co-ordination with Single-Card system? Information Technology Services

  6. Student IT Support 2004/05 Laptop Support • Laptop usage has exploded in the last year • Network Offerings • Public Network (hard-wired) • Wireless Pilot (which will be expanding) Information Technology Services

  7. Student IT Support 2004/05 Software Support • Virus Protection is available for students on campus • Software Depot will provide the infrastructure to offer more software to the campus & students. Information Technology Services

  8. Student IT Support 2004/05 Student E-Mail Improvements • ~14,750 accounts • 400-500 users logged on simultaneously at peak times • Over the last two weeks 9,210 students have logged into their account. Information Technology Services

  9. Student IT Support 2004/05 Student E-Mail Improvements • Spam Filter • Upgraded the interface, added web serving • More disk space – 20 Meg Information Technology Services

  10. Student IT Support 2004/05 Student Dial-in system • 44 modems available • Usage decreased dramatically over the last couple of years. • rates remain at $0.40/hour Information Technology Services

  11. Student IT Support 2004/05 ViCKi • Have tied the Domino password to the UWin password • Have worked actively with CFL to resolve all ViCKi issues in as timely a manner as possible Information Technology Services

  12. Student IT Support 2004/05 IT Strategic Plan Focus Group with the Students (the students asked for) • Reduce Spam!!! • More communication • Integration of Services with the UWin ID Information Technology Services

  13. Student IT Support 2004/05 IT Strategic Plan Focus Group with the Students • Increased access to lab PCs & wireless • Printing – more print card stations & easier payment options • Disk Space • Software deals (MSCA & anything else) Information Technology Services

  14. Student IT Support 2004/05 IT Strategic Plan Focus Group with the Students (cont’d) • Official communication from the University • Student Surveys and feedback • Marketing plan for communication with students Information Technology Services

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