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Developing Management Skills

Developing Management Skills. Chapter 2: Managing Personal Stress. 2 -. Management of Stress and Time. Costs US economy $500 billion annually Stress related problems at work include: Absenteeism Turnover Job Dissatisfaction Accidents Physical Health of Employees. 2 -.

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Developing Management Skills

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  1. Developing Management Skills Chapter 2: Managing Personal Stress 2 -

  2. Management of Stress and Time • Costs US economy $500 billion annually • Stress related problems at work include: • Absenteeism • Turnover • Job Dissatisfaction • Accidents • Physical Health of Employees 2 -

  3. The Role of Management Ineffective Management Employee Stress Ineffective Management Employee Stress 2 -

  4. Three Stages of Reactions to Stress Stage 1)Alarm: increase in anxiety, fear, sorrow or loss. Stage 2)Resistance: attempt to control stress using defense mechanism. Stage 3)Exhaustion: stop trying to defend against stress. 2 -

  5. Stress Defense Mechanisms • Aggression • Regression • Repression • Withdrawal • Fixation 2 -

  6. Insert Figure 2.2 A General Model of Stress 2 -

  7. Managing Stress A Hierarchy of Approaches Enactive Strategies: Eliminate stressors Proactive Strategies: Develop resiliency strategies Reactive Strategies: Learn temporary coping strategies 2 -

  8. Physiological Consequences of Stress Insert Figure 2.3 2 -

  9. Four Sources of Stress • Time Stressors • Encounter Stressors • Situational Stressors • Anticipatory Stressors 2 -

  10. Types of Stressors • Time Stressors • Work overload • Lack of control • Encounter Stressors • Role conflicts • Issue conflicts • Action conflicts 2 -

  11. Types of Stressors • Situational Stressors • Unfavorable working conditions • Rapid change • Anticipatory Stressors • Unpleasant expectations • Fear 2 -

  12. Eliminating Stressors Insert Table 2.3 2 -

  13. Effective Time Management • Spending time on important matters • Distinguishing between important tasks versus urgent tasks • Focus on results rather than methods • Not feeling guilty when saying “no” 2 -

  14. Types of Activities that Determine Time Use Insert figure 2.4 2 -

  15. Collaboration Eliminating encounter stress through membership in a stable, closely-knit group or community. 2 -

  16. Emotional Bank Accounts A metaphor which compares investments in relationships to deposits and withdrawals in bank accounts. The more people interact, the more deposits are made. 2 -

  17. Four Dimensions of Social Intelligence • An accurate perception of other’s emotional and behavioral responses. • The ability to cognitively and emotionally relate to the responses of others. • Social knowledge • Social problem solving 2 -

  18. Eliminating Anticipatory Stressors through Goal Setting Insert figure 2.5 2 -

  19. Small Wins Strategy • Identify something under your control • Change it in a way that leads toward desired goal • Find another small thing to change and change it • Keep track of changes made • Maintain the small gains made through change 2 -

  20. Resiliency The capacity to withstand or manage the negative effects of stress, to bounce back from adversity, and endure difficult situations. 2 -

  21. Balancing Life Activities Insert figure 2.6 2 -

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