Building and Maintaining Optical Networks

1. Building and Maintaining Optical Networks Jeff Marshall Director of Services - North America

2. Access Transport & Switching Packet Interworking Ethernet over any medium; any service over Ethernet Getting the most of your IP/MPLS investment Software-programmable hardware with the reliability of SONET/SDH at Ethernet price points Network & Service Management Services Product-lifecycle services and professional services tailored to your specific goals Consistent, granular metrics and unified control for all services Serving the world’s largest and most advanced service provider, government, and enterprise networks Ciena Overview • Founded 1992 • HQ in Maryland USA • Cumulative global market leader in long haul DWDM and Intelligent Optical Switching • ~1,400 employees worldwide • Over 250 Patents held with 100 pending. • Numerous R&D centers worldwide. • Service and support across the Americas, EMEA and Asia First commercialized DWDM technology First intelligent optical switch 3000+ deployments in 20 countries 5000+ support personnel worldwide Data compression for storage applications First and only programmable optical line cards Driving 40Gand 100G

3. The Challenge of Building, Maintaining and Enhancing Regional Optical Networks • Designing, Installing and Maintaining regional optical networks can be a challenging project….. • This presentation is designed to • Identify what to look for in a Service Partner • Discuss Key Aspects of Network Deployment • Discuss Key Aspects of Network Maintenance

4. Concerns and Goals of Research Network Operators • Focused on optimizing investment into network infrastructure and technology to • Deploy high bandwidth, high performance connectivity to meet needs of researchers • Balance institutional requirements as needed (data backup, etc) • Minimize costs and challenges of planning or deploying or management of networks with limited resources. • Ongoing measurement of network performance and fit • Increasing responsiveness to user communities • Speeding deployment time • Assuring reliability and availability You want to select a services partner that can take assist you in meeting these goals.

5. Industry Best Practices Extensive knowledge of industry practices for installing, testing and commissioning access, data and optical networks Satisfy Your Goals & Objectives Work with your facilities engineers, managers, planners, and quality personnel to determine requirements and meet them. Breadth of Skills Offer comprehensive, end-to-end design expertise and technical leadership across all major technologies and products (Multivendor capabilities) Depth of Experience Experience in performing design activities whether the network is single-city, multinational or transcontinental Tools Use sophisticated optical network design tools to achieve open interfaces, streamline operations, and faster, simpler network design Selecting a Services partner • Analyze • Evaluate • Ensure Performance • Identify • Evaluate • Provide • Do you need turnkey support? • Who manages and coordinates contractors, testing or assessments within your organization? • How many vendors do you currently manage? • What are the needs of your users? • What are your network objectives? • What resources do you have? Is it enough? • How are your network processes, technical strategies and internal systems working today?

6. Key Aspects of Successfully Deploying Optical Networks • Your partner and you do share responsibility for the management and supervision of projects with defined deliverables such as product development or custom global integration solutions. • A partner that has the capability of providing a single point of contact can be a valuable resource • Benefits of a single point of contact for Project Management • Single point of contact to meet business requirements with precision. • Flawless project execution: “on-time and on-budget” and no surprises. • Free up resources to better serve your business needs.

7. Keys Aspects to Maintaining an Optical Network • TAC Support Requirements- 24x7, 365 days • 24x7, 365 or something less will do?. • Sparing Methodology • Self Spare/Onsite (Capital Expense)? • Advanced Replacement options (Operational Expense)? • NBD, 4 hour, 2 hour MTTA • Onsite Engineering Support • As Needed • NBD, 4 hour, 2 hour MTTA • Network Management • Do it yourself or outsource? • Professional Services • Engineering • Project Management • Design Consulting • Network Monitoring Telnet Customer 2 Equipment Automated Call Routing Vendor Technical 1 - 800 - Ciena 24 7 x 24 x 365 ( # Varies by Region ) Support 1 Automated Escalation & NotificationSystems Global Network Support Vendor 4 Systems Management eMail Customer 3 Web Vendor RMA Logistics

8. Project Management Services Assigned Project Manager Staging Site Survey Inventory Mgmt Quality Auditing Turn-up and test Deployment Services Turnkey Turn-up & Test Maintenance Services TAC Support Repair Support Advanced Replacement Services Engineer Dispatch Services Network Analysis, Planning & Design Network Assessment & Design Network Optimization & Tuning In-Service Hardware Upgrade Component Change Software Verification & New Feature Testing Software Upgrade, Documentation & Support Preventive Maintenance Audit Operations & Network Management Assigned Tech Support Engineering On-Site Technical Engineering Network Management Services Operations Assessment Spectrum of Service Offerings to Install & Maintain a Network Select a partner that can efficiently meet your network needs

9. Summary • Planning, deploying, and maintaining a fiber optic network can be a challenge… • Doing your homework in planning phase is key • Customer’s requirements and feedback is critical • This is not as simple as it looks, understand upfront what you are willing and comfortable of delivering yourself and consult with a valued partner for the rest • Do your best to design and implement a flexible and scalable infrastructure allows you to adapt with changing customer requirements.

10. Thank you