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Making homes, helping people

Our commitment. Making homes, helping people. Communicating Welfare Reform. Making homes, helping people. Our mantra… Inform Educate Support. Communicating Welfare Reform. Making homes, helping people. New approach… Inform those unaffected by the changes as well as those affected

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Making homes, helping people

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  1. Our commitment Making homes, helping people

  2. Communicating Welfare Reform Making homes, helping people Our mantra… • Inform • Educate • Support

  3. Communicating Welfare Reform Making homes, helping people • New approach… • Inform those unaffected by the changes as well as those affected • We gave individual and household specific advice on Welfare Reform

  4. Communicating Welfare Reform Making homes, helping people

  5. Digital communication Making homes, helping people

  6. Communicating Welfare Reform Making homes, helping people

  7. Our Digital TV and You Tube offer Making homes, helping people

  8. Communicating Welfare Reform Making homes, helping people

  9. More help… Making homes, helping people

  10. AmicusHorizon go to Parliament Making homes, helping people

  11. Spreading the word… Making homes, helping people

  12. CRM – reliable, accurate and real time data… Making homes, helping people

  13. Measurable outcomes Making homes, helping people • We’ve helped our customers by assisting them claim: • Over 400 Discretionary Housing Payments • Additional weekly benefit increase of over £8,000 • £130k in one of lump sum payments • That’s not all… • Arrears beating profile despite Welfare Reform • Cash collection up 1% on this time last year

  14. Communication – The future… Making homes, helping people • Mobile technology – 1st Touch • Digital Inclusion coordinator • PCs available in office for customers • Real time updates from customers

  15. Communication – The future… Making homes, helping people

  16. Communication – The future… Making homes, helping people

  17. My landlord app Making homes, helping people

  18. Digital TV Making homes, helping people

  19. Achievements Making homes, helping people

  20. Still to come in 2013… Making homes, helping people

  21. Making homes, helping people Thanks for listening… www.amicushorizon.org.uk

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