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Communication and Social Style. Communication. Is a two-way process (sending and receiving) by which ideas are transmitted from one person to another. Verbal Communication. Words we hear Words we say Language: signs and symbols. Non-verbal Communication & Body Language. What we see
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Communication • Is a two-way process (sending and receiving) by which ideas are transmitted from one person to another
Verbal Communication • Words we hear • Words we say • Language: signs and symbols
Non-verbal Communication & Body Language • What we see • What our body “says” to others • Facial expression • Eye contact • Body movement • Hand shake • Tone of voice
Active listening • Understanding what you are being told • Showing you are there • Eye contact
Social Styles Model Controls Emotes The Driving Style is a pattern of tell assertive and control responsive behaviours The Analytical Style is a pattern of ask assertive and control responsive behaviours The Amiable Style is a pattern of ask assertive and emote responsive behaviours The Expressive Style is a pattern of tell assertive and emote responsive behaviours