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Systems Programming Support Services for OS/390 & zOS

Systems Programming Support Services for OS/390 & zOS. John Miller Information Technology info@jmit.com http://www.jmit.com/ (714) 563-1513. Introduction.

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Systems Programming Support Services for OS/390 & zOS

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  1. Systems Programming Support Services forOS/390 & zOS John Miller Information Technology info@jmit.com http://www.jmit.com/ (714) 563-1513

  2. Introduction OS/390 Systems Programming Support Services are offered as an alternative to retaining one or more full-time OS/390 systems programmers. Ongoing system maintenance and support are provided for one reasonable monthly fee that is fixed in cost, and considerably less than the cost of a full-time systems programmer. This offering provides the client with senior level expertise at a junior level cost.

  3. Why purchase a Support Services Contract? • Insufficient staff resources, or the current staff does not have the skills required to perform the needed OS/390 systems programming work; • Plans to migrate away from OS/390 to another platform, and management prefers to avoid hiring a permanent OS/390 systems programmer; • Difficulty in hiring and retaining skilled permanent OS/390 systems programmers; • Temporary systems programming support is needed while conducting a recruitment for a permanent position or positions. • Management wants to avoid some of the cost of a highly paid systems programmer.

  4. Support Services Maintenance Contract: How it Works • We essentially function as your OS/390 / zOS systems programmer, or as an adjunct to your existing staff. • Experienced OS/390 Systems Programmers will work on your system, respond to system problems, answer questions, and help your operators and applications programmers fix problems. • Pay for services only as long as needed. When the need for mainframe systems programming services goes away, so does the systems programming cost. • Support is provided according to your specifications, whether during business hours only, or 24 hours a day 7 days per week. • Full-time staff are freed up for long-term, strategic purposes. • Operating system upgrades can be included in the contract, or charged separately.

  5. Maintenance Strategy • Support is provided remotely whenever possible. Remote support tools and techniques developed and proven by JMIT make remote support a viable option. In many cases remote response time is quicker than on-site support. • On-Site response is made when required. • A minimum of changes are made to the mainframe system; this generally enhances system stability. • A primary systems programmer provides support to the client. • Backup systems programmers are available to assist for contingencies.

  6. Remote Support Access Connectivity OS/390 Maintenance Support PC - OS390 Master Console- VTAM/TSO/CICS Local sessions OS/390 Server Coax connection(s) Internet Encrypted Dial-back connection Customer Facility Remote Support Workstation

  7. Service Goals: Response Time Target Response times: Calls for support are always handled as quickly as possible, and often immediately--especially for serious system problems. Standard service goals to the customer are to respond to calls within the times listed below. • Level 1: System down or seriously degraded: 2 hours • Level 2: Non-critical system problems: 4 hours • Level 3: Request for information or other non-critical issues: 24-48 hours For more information, send email to: info@jmit.com, or call (714) 563-1513

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