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CATI - To understand the pulse of your customers better

We are one among the best professional outsourcing companies, offering CATI services provided in more than 30 plus languages to help cover global customer base along with full range of reports, tabulations and presentation services boosting our clients understanding of their end users.

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CATI - To understand the pulse of your customers better

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  1. PROGLOBALBUSINESSSOLUTIONS -YOUR ONESTOP OUTSOURCING PARTNER

  2. CATI SEGMENTS • Product usage and placement studies • New product development • Market segmentation studies • Advertising testing • Buyer behavior and need analysis • Pricing research • Attitudinal and image studies • Employee assessments/surveys • Event/conference feedback surveys • Remote and rural studies • Social, cultural and indigenous studies • Data Processing Services • Customer satisfaction surveys

  3. SURVEY PROGRAMMING CAPABILITIES • Questionnaire functionality •Automatic Skip Patterns •"Piping" Responses Into Subsequent Questions •Randomization of Lists & Attributes •Constant Sum & Allocation Verification •Re-Direct to Websites •Drag & drop into buckets to improve ease of sorting exercises •Toggle switching to allow capture of points of interest to respondents

  4. DATA COLLECTION CAPABILITIES • Phone Based Data Collection • Web-based Data Collection • Mail Based Data Collection • Panel Based Data Collection • Qualitative Collection • Focus groups • Mini Groups • In-Depth Interviews (IDI's) • Executive/Professional Interviews • Online Bulletin Boards • Face to Face interviews (PAPI & CAPI)

  5. ADVANTAGES •We support all major languages and conduct multi-Industry and multi-country research studies. •Data collection in more than 90 countries and in more than 40 languages (including emerging markets like China, Brazil, Russia, India, Mexico, South Korea, Indonesia, Turkey & Middle East). •Ability to conduct interviews and in depth discussions with “C” level executives. •Premium data sources of verticals and business size are used to reach the right point of contact e.g. Source One, Hoovers, Yellow Pages. •We offer 24/7 coverage

  6. DATA PROCESSING CAPABILITIES • Data Management •Data Cleaning / Validation •Data Analytics / Data Processing •Advance Analytics •Dashboards / Customized Software •Charting / Data Visualization • Tabulation

  7. DATA CODING CAPABILITIES • Data Coding • Both Open and CloseEnded • 30% responses of Open-ended (OE) questions extracted to build a code frame. • Code frame send to client for their approval • Upon confirmation coding team codes the responses into numeric data • QC team randomly checks 10% coding before data is converted into an electronic form. • Data Entry • Electronic data prepared as per client’s data map • Data Transformation • Data transformation if needed into SPSS, ASCII, CSV, Excel, RDBMS or any other format desired by the client

  8. DATA ANALYSIS •Conjoint Analysis •Max-Dif Analysis •Cluster Analysis •Factor Analysis •Quadrant Maps •Regression and Correlation Analysis. •Develop forecasting models. •Turf Analysis •Discriminant Analysis •Multidimensional Scaling (MDS) •Chaid / Decision Tree •Identify internal structure of data for further analysis.

  9. TRANSLATION CAPABILITIES •We only employ native translators or bilingual translators having native level proficiency •We can translate more than 300,000 words in any of the major languages in a month •Available to develop projects which may require tight delivery time •We support translation aiding tools such as SDL Trados and CAT Tools •We provide translation services in more than 100 languages •We work full time, 24 hours a day, 7 days a week •We have extensive experience in Market Research, Legal, Engineering, Information Technology, Manuals, Contracts, Financial, Website, Medical and Patent translation

  10. FACILITY • •The CATI floor is complete with automatic dialing, supervisor monitoring, Remote barge-in and call recording facilities. • •To ensure high voice quality we use VOIP and ISDN telephone lines. • •Provision for interview monitoring and digital recordings for quality and audit purposes. • •Effective Network, Data & Internet Security Policy • All USB based ports are blocked • CD ROM disabled in all systems • •Single entry and exit point for delivery center premises • •Conference, Project Meeting, Training and Recruitment Rooms

  11. We Appreciate your Time & Patience! THANK YOU Please contact us at: salesteam@proglobalbusinesssolutions.com www.proglobalbusinesssolutions.com

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