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Revolutionizing Resource Sharing

Revolutionizing Resource Sharing. Lessons from eCommerce Peter D. Collins August 13, 2014. 4 Innovation Zones. Shipping Expedited Delivery Direct to User Shipping Batch Processing Inventory Control Discovery Data and Privacy Data for Ranking and Referral Self-Service.

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Revolutionizing Resource Sharing

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  1. Revolutionizing Resource Sharing Lessons from eCommerce Peter D. Collins August 13, 2014

  2. 4 Innovation Zones • Shipping • Expedited Delivery • Direct to User Shipping • Batch Processing • Inventory Control • Discovery • Data and Privacy • Data for Ranking and Referral • Self-Service

  3. There is no magic spell IMAGE: http://www.picturesof.net/pages/090808-024762-334042.html

  4. The Starting Point: BorrowDirect

  5. Introduction to BorrowDirect • Integrated search of 11 library catalogs and over 50 million items • Monographs, Music Scores, and CD’s • Real-time availability • Unmediated requesting • Circulation integration for streamlined processing (NCIP) • Expedited shipping (UPS) • Twelve-week loan period

  6. Records from 11 Catalogs

  7. Deduplicated Results List

  8. Full Record Display

  9. Available at My Library

  10. Available Through BorrowDirect

  11. Simple Request Button

  12. No Dead Ends

  13. Shipping

  14. Drone Delivery IMAGE: http://www.amazon.com/b?node=8037720011

  15. Shipping & eCommerce Two Questions • How fast can I get it? • How much will it cost? IMAGE: http://4.bp.blogspot.com/-zfO0Lmm4Kh0/Td0LInAGj7I/AAAAAAAAGUM/ubfRmCiTv4c/s1600/paper%2Bbows%2B10.jpg

  16. Shipping Options

  17. Two Paths to Expedited Shipping IMAGE: http://kfwhite.files.wordpress.com/2012/01/decisions_decisions_-_geograph_org_uk_-_191544.jpg

  18. Expedited Delivery – Option 1 User Funded • 3 – 5 Day Delivery is Free • 2 Day Delivery on Cost Recovery Basis • User Funded • Completely Optional • User Only Pays Shipping Cost Difference • Cheaper than Retail

  19. Expedited Delivery – Option 2 Direct Shipping • Direct Shipping to Home Address • Optional Selection • Consistent Delivery Times

  20. Arguments Against Direct Shipment • Borrowing Library Oversight • Historic Library-to-Library Lending Policies • Verification of Receipt • Enforcement of Overdues

  21. Modern Applications at Work • Integrated Shipping Module • Package tracking integrated into Resource Sharing software • Package tracking “Delivery” triggers status update • Package tracking “Delivery” triggers NCIP messages

  22. Integrated Shipping Module IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/

  23. Batch Processing • One Tracking Number; Multiple Items • Tracking Number Linked Across Records • Tracking Number Scan Triggers Batch Update • Open Box and Sort • No Extra Updates and Handling Required

  24. One Box – Many Updates IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/

  25. Batch Processing Efficiencies • Tracking at the Book Level • Allow Tracking by the Patron • Reduced Processing Time Upon Receipt • One Scan Updates 10 – 15 Books • Save Staff Time

  26. Inventory Control

  27. Fighting Over Books IMAGE: http://www.talesfromaloudlibrarian.com/2011/06/fighting-over-books.html

  28. Ownership vs. Storage • Ownership = “Legal right to the possession of a thing” • Borrow = “To obtain or receive (something) on loan with the promise or understand of returning it” • Storage = “The act of storing goods” • http://www.thefreedictionary.com/

  29. Single Hub vs. Multi-Hub Network IMAGE: http://marcokai.files.wordpress.com/2010/04/hub1.jpg

  30. Modified Workflow • Expose Temporary Records • Let BorrowDirect Maintain and Track the Item’s Location • Store Material Until Needed Elsewhere or Recalled by Owning Institution

  31. Cost Savings • No Return Shipping Costs • Total Shipping Reduced by Almost 50% • No Special Cataloging Required • Available Immediately For Use • No New Software Required • BorrowDirect Database Becomes Authority File • Ownership Not Diminished • Recall at any time

  32. Discovery

  33. Let me Help You IMAGE: http://pennalumniblog.files.wordpress.com/2011/08/furness.jpg

  34. Data Driven Discovery • Data Aggregation for Referral • Library Data a Valuable Tool • Privacy Concerns a Red Herring • No Personal Data Required • Library Use Easily Anonomized

  35. StackLife SCREENSHOT: http://stacklife.harvard.edu/

  36. Bibliographic & Use Data SCREENSHOT: http://stacklife.harvard.edu/

  37. Self-Service

  38. Library & Consortial Self-Service IMAGE: http://doreenrainey.com/wp-content/uploads/2012/01/TheresAnAppForThatHeader.jpg

  39. Scan Barcode for Checkout IMAGE: http://www.visionsmarts.com/products/vs-barcode-reader.html

  40. Self-Service Across BorrowDirect • User Authorization (NCIP) • Item Checkout • Locally • To User Account • Off-site • To Your Library’s Account (NCIP) • To the Patron in Their Library’s ILS (NCIP)

  41. Conclusion

  42. Revolutionalize Your Library • Identify Trends in Business and eCommerce • Don’t be Afraid to Take Chances • Put Service First • Make it Faster • Make it Easier • Empower Your Users

  43. Thank you Peter D. Collins pcoll@pobox.upenn.edu www.borrowdirect.org

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