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Bell Ringer

Bell Ringer. Define what you believe the term “management” to mean. Chapter Twelve. Management Skills. Objectives. Identify how horizontally-organized companies differ from traditionally-organized companies Identify the three levels of management Discuss how a self-managing team functions

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Bell Ringer

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  1. Bell Ringer • Define what you believe the term “management” to mean.

  2. Chapter Twelve Management Skills

  3. Objectives • Identify how horizontally-organized companies differ from traditionally-organized companies • Identify the three levels of management • Discuss how a self-managing team functions • Define the three functions of management • Identify the management techniques used by effective managers • Discuss how to motivate employees through a system of rewards

  4. Types of Management Structures • Vertical Organization- Managers look up to higher levels of management or down to employees within a single department in large, traditional companies • Horizontal Organization-involves self-managing teams that set their own goals and make their own decisions.

  5. Vertical Organization • Top Management- make planning decisions that affect the whole company • Middle Management- implement decisions of top level mgmt • Plan ways that dept’s under them can work to reach top management’s goals • Support supervisory level mgrs. • Supervisory-Level Management- Supervise the activities of employees who carry out the tasks determined by the plans of middle and top management. • Assign duties and evaluate the work of production or service employees.

  6. Horizontal Organization • Self-Managing Teams • Empowerment- encouraging team members to contribute to and take responsibility for the management process. • Organization By Process • Customer Orientation

  7. Management Functions • Planning • Organizing • Controlling

  8. 1st Step: Planning • Planning- involves deciding what will be done and how it will be accomplished • Good management planning at any level is realistic, comprehensive, and flexible. • Should be reduced to written form, then distributed and discussed with everyone involved. • Keep plans flexible!

  9. 2nd Step: Organizing • Organizing- a coordinated effort to reach a company’s goals • Assigning responsibility • Establishing work relationships • Staffing • Directing the work of employees

  10. 3rd Step: Controlling • Controlling- the process of comparing what you planned with actual performance • Setting standards • Evaluating performance according to those standards • Solving problems revealed by the evaluation • Mission Statement- describers the ultimate goals of a company in a brief paragraph or two; summarizes why a company exists

  11. 3rd Step: Controlling cont… • Once a company establishes goals in a mission statement, it will adopt standards that are consistent with them. • Standards apply to all aspects of the firm’s operation. • Once standards have been established, managers can then use them to evaluate both company and individual performance.

  12. Effective Management Techniques • Give Clear Directions • Train New Employees Well • Be Consistent • Treat Employees Fairly • Be Firm When Necessary • Set a Good Example • Delegate Responsibility • Foster Teamwork

  13. Give Clear Directions • Give all direction required for each job. • You may need to repeat some of your directions, perhaps using a different approach. • Encourage questions. Communication will improve dramatically when they feel comfortable doing this!

  14. Train New Employees Well • All new employees need some on-the-job training and orientation. • Properly oriented people are more satisfied with their work, more productive, and more likely to stay in the job. • Commonly Includes: • Tour and Intro • Discussion of history, mission, and values • Description of what the company does • Training on equipment • Info about where key facilities are located • Info about pay, benefits, and policies

  15. Be Consistent • If you have decided that a job must be done in a certain way, make sure that all employees follow this standard. • Always follow through on what you say!

  16. Treat Employees Fairly • Always consider the employees’ point of view when making decisions • Listen to suggestions • Explain reasoning if you disagree with an employee • Set reasonable standards • Be consistent

  17. Be Firm When Necessary • Firm hand without losing your temper

  18. Set a Good Example • Set a good example in everything you do on the job.

  19. Delegate Responsibility • Organize your work responsibilities, and then decide which ones you can delegate to others. • Follow up on monitoring and evaluating the tasks that have been delegated.

  20. Foster Teamwork • Encourage employees to learn about more than their specialized area. • Promote honest and frank discussions before decisions are made. • Respond to comments and concerns of team members.

  21. Employee Motivation • The more people feel that they are appreciated, the harder they will work.

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