Introduction

2. OUR INTRODUCTION WHO WE ARE Introduction Mobitel Communication W.L.L is a privately owned company that identifies, evaluates, selects & integrates IT & Telecommunication, Internet, e-commerce related products and services in MEPA region. The company focuses on the provision of advanced telecom solutions ranging from basic telephony to NGN & LTE network. Mobitel is set up by IT and Telecom professionals who share more than 20 years of working experience in their respective fields .Currently company is having a workforce of more than 250 team members stationed in MEPA region. Vision Become a leading Global company providing the best quality services to our customers, value to our shareholders and a dynamic, challenging atmosphere for our employees. Mission Achieve the Excellency in the Telecom / IT products, solution & services with high level of customer satisfaction

3. OUR STRATEGY HOW WE DO Achieving the white distribution channel in all target countries starting from Kingdom of Bahrain through: Increase the wallet share of ICT business specifically product , services & solutions within MEPA. Distribution & retailing rights for Bahrain from the manufacturers & operators Strong retail distribution base in country through own outlets and franchisees selling exclusively Mobitel products along with the warranty Maintaining the golden convergence by applying right pricing, availability and after sales support coupled with value added services Leverage existing distribution strength to diversify product range and emerge as a dominant micro distributor brand for the industry.

4. OUR SHAREHOLDERS DETAIL Bankers Bank Muscat International Habib Bank Limited. Bahrain Islamic Bank Bank of Bahrain & Kuwait National Bank of Dubai Auditors KPMG – Bahrain Business Advisors Infura Consultants PKF – Bahrain Credit Insurer Euler & Hermes Mohammad RizwanKhalil Chairman Adeel A. Malik Managing Director & Founder

5. BUSINESS CHANNELS DETAIL Mobitel has a very clear & defined path to capture its business channels. The business channels are as follows: Wholesale Distribution Power Retail Corporate Sales Export Sales ( If Applicable on product) Retail Mobitel Retail Outlets ( 4 Exclusive Retail Outlets) Value Added Services (VAS) Authorize VAS license holder from TRA Franchisee of Value first for Bahrain , Oman , Qatar & KSA. Enterprise Messaging Services M-Commerce E- Commerce Web Solution & Services.

6. BUSINESS CHANNELS DETAIL Mobitel has a very clear & defined path to capture its business channels. The business channels are as follows: Information Communication Technology (ICT) Managed Services.( IT , Telecom , Payroll , Human Resources) Telecom Design, Implementation ,Testing Solution & Services. IT Design , Implementation , Testing , AMC solution & services. Cloud Computing Services. After Marketing Services & Customer Care AMC – Annual Maintenance Contracts RMA Handling Managed Services of customer care ( logistics handling & service delivery) Repair & Maintenance of Mobile terminal devices , laptops , software's , accessories ,networking devices, printing & imaging devices , CPE’s , Microwave links , Routers etc.

7. WHOLESALE DISTRIBUTION | CORPORATE | POWER RETAIL | EXPORT

8. Sales Coordinator Senior Sales Officer (Supervisor) 13 Sales Officers With daily route plans Manager RETAIL Manager Wholesale Product Manager General Manager Executive Director WHOLESALETEAM STRUCTURE

9. WHOLESALE DISTRIBUTION Micro Distribution to 3200 Retail Stores Supply to over 12 Major Power Retailers Operators: Zain , Batelco, Mena Telecom and Viva Strong approach / relationship to 40 best Whole sellers of the Kingdom. 70 + Labor Camps in Bahrain, penetration into niche segments Reach across the Kingdom:

10. WHOLESALE CORPORATE 400 plus Corporate & SME entities Government & public entities Financial institution , Non – Banking Financial Institutions. Mobitel has a reach to the following for the supply of Mobility products & services:

11. WHOLESALE POWER RETAIL Mobitel is into an agreement with the following power retailers for the supply of Mobility products & services: Carrefour (MAF Hypermarkets BCC) Fu-Com International (Geant Hypermarket and Last Chance, Le-Marche Supermarkets) LuLu Hypermarkets Sharaf DG Mega Mart Al Muntazah Markets Ansar Gallery Hypermarket E-Max Home Electronics

12. WHOLESALE EXPORT GCC Pakistan Hong Kong – China Europe India Mobitel is having presence in international market for the trading of Mobility products countries including :

13. WHOLESALE CREDENTIALS Exclusive partner with Zain Telecom Bahrain for the distribution of • Pre-paid SIM Packs • Data products • Pre-paid mobile Broad Band Distributor of Motorola Handsets in Bahrain through Kooheji Middle East Authorize partner for Huwaei Corporation for the enterprise products. Distribution of handsets , IT products , accessories in Kingdom of Bahrain. Mobitel Bahrain is :

14. RETAIL DESTINATION STORES FOR MOBILITY PRODUCTS

15. Mobitel Exhibition Road RETAILTEAM STRUCTURE Mobitel PSS Fort Merchandising Officer Retail Manager General Manager Executive Director Mobitel PSS Manama Sales Coordinator Mobitel Nex

16. RETAIL LOCATIONS & STATISTICS Statistics Overall footfall of 500 plus customers on a daily basis Conversion rate is 10% Sale of 8,000 handsets and 500 note books on a monthly basis Locations Mobitel has four outlets on Prime Locations in the Kingdom of Bahrain Mobitel Exhibition Road – Flagship Branch Mobitel PSS – Fort (exclusive) Mobitel PSS – Manama (exclusive) Mobitel – NEX (exclusive)

17. Product Demonstration Customer Care Identify Requirements Customer RETAIL PROCESS Deal Closed Create Need

18. RETAIL STRATEGY & FOCUS Focus Mobitel Retail approach is completely based on the objective to provide right service and product as per customer’s need Mobitel Communication’s product specialist are well equipped and well versed about the latest technology which requires up to date information to entertain the customer The Retail model revolve completely around the customers requirements , needs and managing the expectation level Strategy Mobitel Retail is in Mobility business with having a following objectives: One stop shop: Availability of all Mobility products Value added product offering Direct link to the customers Ongoing promotions for the clients to create stickiness Exceptional After Marketing Services for customer satisfaction

19. RETAIL MERCHANDISE PROFILE CARRIER PRODUCTS SOLUTIONS ACCESSORIES TELECOM IT Wireless Solutions Software Installations Back ups. Networking Application S/W Operating Systems Customize Solutions Data Recovery IT Mobile Network Printing Electricals Cameras Mobile Phones Smart Phones Media Pads Vouchers SIM Packs Broad Band Bill Payments Laptops Desktop Printers Monitors Routers Switches Scanners Multimedia UPS Components Projectors Servers Storage Devices Cameras

20. RETAIL BRANDS PROFILE MUSIC DEVICES TABLETS LAPTOPS PRINTING & IMAGING STORAGE DEVICES MOBILE PHONES Apple Lenovo Dell  Toshiba Sony HP acer Samsung Blackberry Samsung iPhones Nokia Motorola intex Sony LG Huwaei Mp3 player Ipods Apple Huwaei Samsung Asus IBM  Hp Samsung Lexmark Cannon   Dell WD Toshiba Samsung Imation SanDisk

21. Problem Analysis 1 Identify Problem Tech. Level Customer Delivery Customer MOBICARE AFTER MARKETING SERVICES(AMS) CUSTOMER CARE – RMA HANDLING 5 2 4 3 Rectifying Problem Quality Test

22. Mobitel Exhibition Road MOBICARE TEAM STRUCTURE Mobitel Exhibition Road Mobitel PSS Fort Manager AMS General Manager Executive Director Mobitel PSS Manama Mobitel Nex

23. MOBICARE INTRODUCTION MobiCare is customer care division of Mobitel Group which serves all existing & prospective clients. MobiCare is strengthened by a very competent and certified professionals and adhere to demanding international standards. Consequently, its business model is built around the philosophy of providing local support to customers, hence the establishment of the well-equipped Customer Care Centre for all Mobility products, a Level-2 service centre for Motorola and a premium service partnership with Huawei. MobiCare is backed by a purpose-designed and custom built service centre which is fully equipped with repair and testing equipment to address the post-sales and maintenance requirements of the division’s wide product range. Located at Exhibition Road, the service centre’s equipment includes the latest radio communication test sets, spectrum analyzers and state-of-the art soldering stations. Comprehensive anti-static and ESD procedures are followed in the facility to avoid potential damage to sensitive electronics.

25. MOBICARE BUSINESS DESCRIPTION Service of mobile phones, mp3 players, and notebooks covering both, warranty and out of warranty. Sales of accessories. Create a unique offering of above services across MEPA region

26. MOBICARE LOCATIONS & STATISTICS Statistics Daily 30 walk in customers for repair of Mobile phones , accessories , laptops Overall footfall of 500 plus customers on a daily basis Conversion rate is 10% Sale of 8,000 handsets and 500 note books on a monthly basis Customer Care Locations Mobitel Exhibition Road ( RC) Mobitel PSS – Fort ( CP) Mobitel PSS - Manama ( CP) Mobitel – NEX ( CP) MAF Hypermarkets – Carrefour Bahrain. (CP) * CP Collection Points RC Repair Centre

27. MOBICARE BUSINESS APPROACH • Warranty phones and notebooks • Out of warranty phones and notebooks • Refurbished phones and notebooks Sweet Spots • Mobile consumers need quick and efficient repair services • Consumers need to find alternate channels from manufacturer repair warranty . Need • Mobile handsets growing over 100%, already 100 million • Mobile top priority and laptop/pc / Smart Pads is distant second Market

28. MOBICARE PRODUCTS PROFILE TELECOM IT ACCESSORIES SOLUTIONS Wireless Solutions Software Installations Back ups. Networking Application S/W Operating Systems Customize Solutions IT Mobile Network Printing MP3 Players Mobile Phones Smart Phones Media Pads Laptops Desktop Printers Monitors Routers Switches Scanners Multimedia UPS Components Projectors Servers Storage Devices Cameras

29. MOBICARE AUTHORIZED PARTNERS Huawei Middle East Zain Bahrain Mercury Mobitel is authorize service partner with following vendors:

30. INFORMATION COMMUNICATION TECHNOLOGY (ICT)

31. Team [1,2,3] Team Lead 1 Team [4,5,6] TI – Head Sr. Sup Team Lead 2 Finance Manager Executive Director Team [7,8,9] Team Lead 3 PM – QA Team Div Head Project Manager Logistics Quality Control INFORMATION COMMUNICATION TECHNOLOGY TEAM STRUCTURE Doc. Controller

32. INFORMATION COMMUNICATION TECHNOLOGY IT Infrastructure & Solution Services Networking & Installation Service Structure Cabling LAN WAN Servers Installations Routers & Switches Installation Data Services Data Recovery Services Data Warehousing Data Entry Solutions Data Cleaning Services Data Mining Services Building Management Solutions Security & Surveillance Satellite TV Intercom Networking & Structured Cabling Access Control System Preventive Maintenance Services Hardware Maintenance Software Maintenance Security & Surveillance System Network Surveillance Cameras Explosion Proof Cameras Wireless Surveillance Systems Network Video Recorders Video Management Systems Fire Alarm Systems Motion Sensor / Anti-theft Systems Project Management of IT Infrastructure Site Survey Site Preparation Staging Roll Out Reporting

33. TELECOMSERVICES PORTFOLIO Network Planning Network Optimization Network Deployment Managed Services

34. TELECOMSERVICES NETWORK PLANNING SERVICES Our experts perform in-depth technical analysis of network requirements andconfigure the network features to allow the best possible Quality, Coverage and Capacity. We offer following services in this domain: • Propagation Model Tuning • RF Site Survey • Drive Test Services ( pre & post deployment) • Preparing Nominal Plan • RF Cell Planning • Frequency Planning • Network coverage and capacity expansion analysis • Radio Parameter Configuration Preparation • Traffic Analysis and Growth Projection • Network Redesign • Multi-technology overlay

35. TELECOMSERVICES NETWORK OPTIMIZATION SERVICES Mobitel RF optimization consultants can be deployed for turnkey NPO project delivery or to augment operator’s own RF resources in various stages of network maturity. We offer following services in this domain: KPI Improvement Network Performance Optimization Network Audit Field Measurements Campaigns Customer Experience Survey and Enhancement Data Throughput Optimization Benchmarking MOS Testing (PESQ,POLQA) Network Audit Interference Mitigation Optimization Process Re-alignment and Automation

36. TELECOMSERVICES NETWORK DEPLOYMENT SERVICES BTS deployment TRX Expansion Physical Audit BSC Installation Equipment Swap Field testing Commissioning OMCR Support Antenna Swap Power installation Transmission Equipment Installation VDSL/FTTH Deployment SDH/DWDM Equipment Deployment Core Network Nodes/Routers Installation We have vast experience in deployment of wireless And wired networks all across the region. Our group Of Field teams have multi-vendor experience and are backed by strong logistical support for strong project Deliver. We offer following services in this domain:

37. TELECOMSERVICES MANAGED SERVICES We offer a comprehensive set of services to telecom operators and OEM vendors for managing their network assets in post-launch operational scenarios. Either it is turnkey outsourcing of technical managed services or a short duration field team augmentation for telecom operators – our engineers have delivered consistently We offer following services in this domain: Preventive Maintenance Corrective Maintenance Configuration Management VIP Customer Calls Trouble Ticket Management Antenna Tilt Change Power Equipment / Genset Maintenance Media Management – Service Uptake IP Network Management Payroll Management Services Human Resource Management Services Logistic & Warehousing Support Services Customer Care Services

38. TELECOMSERVICES TRANSMISSION SERVICES Mobitel offer a comprehensive set of transmission services which include Fixed Line Telecommunications Services (SDH), Optical Fiber Transmission, Microwave Transmission and other services. Along with above mention our service domain include: Capacity Upgrade SDH to SPDH Upgrade Hot Standby to Space diversity xDSL Transmission Audit Synchronization Audit DWDM Services Design Services LOS Survey Path Calculation Pre-Installation Survey Installation & Commissioning Link Performance Testing As-built reports and drawings Acceptance & Certification Relocation of Antenna’s

39. TELECOMSERVICES IP – CORE & BROADBAND Mobitel has rich experience in the field of IP-Core and Data-Cores. Our experienced resources have worked at top positions in country’s largest IP-Core Networks for Cellular Operators as well as WiMAX, DSL and other Broadband Networks. The service domain include: IP/Data core Installation services IP/Data core Design services IP/Data core Integration services IP/Data core Optimization services IP/Data Core Security Installation services IP/Data core Security Design services IP/Data core Security Integration services IP/Data core Security Optimization

40. TELECOMSERVICES IP – CORE & BROADBAND IP/Data Core vulnerability testing services IPS/IDS, DPI, Network Probes, SOC integration services Network/Security/Systems/Database/ Application Monitoring Systems Design/Installation and Integration Services Systems Design/Installation and Integration Services Network/Security/Systems/Database/ Application Performance Monitoring Network/Security/Systems Configuration Management Design/Installation and Integration Services MPLS Monitoring Systems Integration/Design Services End to End Solution provisioning Customized Application development

41. TELECOMSERVICES CREDENTIALS Hands on experience of more than 200 telecom sites on different vendors & operators across Bahrain, UAE, Pakistan, AJ&K. Capable of designing, Installation, testing and Commissioning of FTK telecom & IT sites. Capable & well experienced on Core Network & Access Network including Cisco, Juniper and Huawei platforms. Develops and provides products, solutions, and professional services primarily for SME/ Banks/ Telecommunications operators and large enterprises. Site technical quality auditing. Mobitel ICT team consist of highly experienced professionals across the globe having following achievements:

42. TELECOMSERVICES PROJECTS RECORD Kingdom Of Bahrain Kingdom Of Bahrain United Arab Emirates United Arab Emirates United Arab Emirates Pakistan Kashmir Pakistan Pakistan Pakistan OPERATOR VENDOR PROJECT DESCRIPTION COUNTRY 2G & 3G IBS Design, Implementation, Integration & Testing. Minishelter Site Design, Construction & Telecom Implementation 2G & 3G Outdoor Site Implementation, Integration & Testing. 2G & 3G IBS Implementation, Testing. 3G Site Implementation. GSM Site Implementation, Integration & Testing. GSM Site Implementation, Integration & Testing. GSM Site Implementation, Integration & Testing. IBS Site Implementation & Testing. Wimax Site Implementation & Testing. Huawei Technologies Huawei Technologies Nokia Siemens Network AVS Huawei Technologies Nokia Siemens Network Nokia Siemens Network Alcatel-Lucent Grentech Motorolla Viva Telecom Menatelecom Du Telecom Du Telecom Du Telecom Telenor Telenor Zong Ufone Wateen Telecom

43. VALUE ADDED SERVICES (VAS) Promotional SMS | SMS Alert | Web2 | API Manager | ShortCode Services Software Development | Schedule Messaging | Enterprise Messaging Solution

44. VAS PRODUCTS & SERVICES Complete Mobility Solutions Enterprise Messaging Services Push Messaging Pull Messaging Push-Pull Messaging Pull-Push Messaging Integration of SMS service with Core system. SMS Competitions and online Raffle Draws. M-Commerce Mobile ticketing Mobile advertising and marketing Mobile customer support and information Mobile Payment Integration Mobile banking Mobile Vouchers Mobile Base Competitions SMS Bar Code Bluetooth Solutions Bluetooth Messaging Gateway Bluetooth Messaging Applications Bluetooth Campaign Manager E- Commerce Web Design Web Hosting Payment Processing Search Engine Optimization Site Management Marketing Promotions and Tools Payment Gateways Order Management Customer Relationship Management (CRM) Catalog Management Catalog Browsing Analytics and Reporting Content Management (CMS) Components Security Software Solutions Services In house software development System Analysis & Design Annual Maintenance Contracts for software's

45. VAS FRANCHISEE FOR VALUE FIRST About Value First ValueFirst empowers its customers to communicate between varied IT back-end systemsand mobile phonesusing SMS Services. Mobitel is a Franchisee for Value First in Bahrain , Qatar & K.SA. Value First is world’s 4th largest MVNO for data.

46. VAS CREDENTIALS ValueFirst has been a pioneer in the mobility space and was recently named by SYS-CON amongst the top four in “Best Wireless application product category” along with IBM, RIM and Ericsson. 2500+ Enterprise Customers ( In Bahrain & Middle East) 20 million SMS traffic per day India’s largest MVNO for data A complete product for SMS solutions.

47. VAS PUSH MESSAGING – BULK SMS Customized messages with dynamic sender id’s. Efficient delivery in push messaging services supported by MIS. Information Services (loyalty card members, delivery confirmation etc.) Real-time notifications and alerts (banking, finance and stock alerts, travel, sporting results) Direct Marketing offerings (promotions, new product announcement, events & shows, m-coupons) Games (quiz, live games) Promotion of mobile contents,

48. VAS PUSH MESSAGING

49. VAS PULL MESSAGING Mobile users “pull” or request information by sending an SMS from their mobile phones to a service number linked to the service of the content provider. Typical service examples are dedicated requests, voting or quiz applications. The consumer can register his interest for a catalogue e.g. XYZ – text XYZ’ to 6070.

50. VAS PULL MESSAGING