School of Facility Management

1. School of Facility Management International Facility Management(Bachelor of Business Administration)

2. INTERNATIONAL FACILITY MANAGEMENT Since 2004 accredited by the Dutch and Flemish (Belgium) Accreditation Organisation. Reaccredited for 2011 – 2017 International Facility Management

3. INTERNATIONAL FACILITY MANAGEMENT Since 2005 accredited by the International Facility Management Association, reaccredited in February 2011 Member of EuroFM, German Facility Management Association, & British Institute of Facility Management. International Facility Management

4. INTERNATIONAL FACILITY MANAGEMENT FM is: Place Process DYNAMICDEMANDS ADDED VALUE TECHNOLOGY People Planet Prosperity GLOBALIZATION International Facility Management

5. INTERNATIONAL FACILITY MANAGEMENTPEOPLE Human beings Service Hospitality Customers Consumers ... International Facility Management

6. INTERNATIONAL FACILITY MANAGEMENTPLACE Building Maintenance Furnishing Space Planning Office Equipment … International Facility Management

7. INTERNATIONAL FACILITY MANAGEMENTPROCESS Safety & Security Events Catering Cleaning Storage of goods ... International Facility Management

8. INTERNATIONAL FACILITY MANAGEMENTPROSPERITY Profit Cost effectiveness Entrepreneurship Return on investment Wellbeing ... International Facility Management

9. INTERNATIONAL FACILITY MANAGEMENTPLANET Energy saving Sustainability Cradle to cradle Green technology Low emission ... International Facility Management

10. WHAT is FACILITY MANAGEMENT? FM Facilitating the company in order to achieve its objectives  supportive function with FM being part of a company (corporate FM), or  as core activity of an external provider of facility services (commercial FM) Supporting people in their workplace International Facility Management

11. INTERNATIONAL FACILITY MANAGEMENT FM is: Place Process DYNAMICDEMANDS ADDED VALUE TECHNOLOGY People Planet Prosperity GLOBALIZATION International Facility Management

12. DEFINITION of FACILITY MANAGEMENT “Facility management is the effective and integral management of all facilities, thus enabling organisations to continuously meet their objectives and achieve an optimum feeling of well-being for people in their workplace and/or their residence” International Facility Management

13. Various ROLES of the FACILITY MANAGER The Facility Manager has to be able to perform in a multitude of different environments, each of which entitles an adaptation of communication skills & strategies, In other words: the Facility Manager has many different roles during a day… International Facility Management

14. WHAT is FACILITY MANAGEMENT?Providing a workplace International Facility Management

15. WHAT is FACILITY MANAGEMENT?Creating a meeting place International Facility Management

16. FACILITY MANAGER as BUSINESS PARTNER of the ARCHITECT Design, location, access and function of the building Corporate identity  Functionality International Facility Management

17. BUSINESS PARTNER of the ARCHITECT Modern and light… International Facility Management

18. BUSINESS PARTNER of the ARCHITECT CORPORATE IDENTITY International Facility Management

19. FACILITY MANAGER as FACILITATOR Enabling people to do their job … Creating a pleasant work environment where people can meet, work and socialize … Aiming at the feeling of well-being of the individual at the workplace … Creating healthy & safe working conditions … International Facility Management

20. FACILITY MANAGER as FACILITATOR MEETING, WORKING, DISCUSSING, SOCIALIZING… International Facility Management

21. SERVICE PROVIDER CATERING International Facility Management

22. SERVICE PROVIDER BUSINESS CONTINUITY & SECURITY International Facility Management

23. PROCESS MANAGER CLEANING & MAINTENANCE International Facility Management

24. PROCESS MANAGER SAFETY & SECURITY International Facility Management

25. FACILITY MANAGER as NEGOTIATOR Dealing with (external) clients and suppliers Negotiating, purchasing, drawing up contracts … Making money Looking for partnerships with suppliers International Facility Management

26. FACILITY MANAGER as NEGOTIATOR International Facility Management

27. CONCLUSION Facility Management contributes to: • Effective organisations • Competitive advantage • Added value • Customer and employee satisfaction • Reduction of costs • Better quality of products and services A challenging profession! International Facility Management

28. INTERNATIONAL FACILITY MANAGEMENT • Year I: • 4 blocks of approximately 10 weeks (every year) • Focussing on: What is FM, Processes, Workplace design and Catering&Cleaning services • Year 2: • Aiming for a higher level • Focusing on: Developing new services, Sustainable buildings, Tender&Procurement and Quality Management International Facility Management

29. INTERNATIONAL FACILITY MANAGEMENT • Year 3: • 1 semester Study abroad (not in home country) • 1 semester Internship (not in home country) • Year 4: • 1 semester: A stronger emphasis on Management skills • Thesis (not in home country) International Facility Management

30. INTERNATIONAL FACILITY MANAGEMENT And at the end…. International Facility Management

31. WHY GRONINGEN? THE student city of Holland • Best Inner City (Reward 2005) • Safest city in Holland (Reward 2004) • Best bike city (Reward 2002) • Lots of pubs, restaurants and shopping • Sports & cultural activities International Facility Management

32. WHY GRONINGEN? • Groningen is a vibrant student city • 2 hours’ drive from Amsterdam • 180,000 inhabitants • 49,000 are students! • 25,000 study at the research University • 24,000 at our HANZE University International Facility Management

33. WHY GRONINGEN? International Facility Management

34. WHY GRONINGEN? GROTE MARKT International Facility Management

35. WHY GRONINGEN? GRONINGER MUSEUM International Facility Management

36. WHY GRONINGEN? HOGE der AA CANAL International Facility Management

37. WHY STUDY IN GRONINGEN? • Bachelor of Business Administration (BBA) in International Facility Management, recognised by NVAO,IFMA&EuroFM, member of BIFM and GEFMA • Hanze University offers you a high standard FM educational competence based programme; fully taught in English • 1.5 year studying and practicing abroad International Facility Management

38. WHY STUDY IN GRONINGEN? • Student friendly atmosphere • More than 40 exchange places in partner schools all over the world, e.g.: USA, Finland, Austria, China, Switzerland, Germany, Australia, Canada, Japan, Turkey, Ireland…(and more to come…) • So: plenty of opportunities to find • a job anywhere in the world! International Facility Management

39. FACTS AND FIGURES: COSTS • For more detailed information: visit ISO • (International Student Office at HanzeU.) • Tuition fee (depending on country of origin) • Accommodation • Rooms (single occupancy): € 250 – € 350 per month • Apartments: € 350 – € 550 per month International Facility Management

40. INTERNATIONAL FACILITY MANAGEMENT • So it is time to turn ambition … • … into success! • But, YOU make things happen! International Facility Management

41. INTERNATIONAL FACILITY MANAGEMENT We hope to see you here! International Facility Management