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Developing New Collegiate Emergency Management and Homeland Security Programs

Developing New Collegiate Emergency Management and Homeland Security Programs Needs Assessments and Customer Satisfaction Dean R. Larson PhD CEM CSP CPT CPEA Purdue University Calumet. Measuring the Need. Purdue University Calumet Regional campus in Purdue system 9,000 students

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Developing New Collegiate Emergency Management and Homeland Security Programs

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  1. Developing New Collegiate Emergency Management and Homeland Security Programs Needs Assessments and Customer Satisfaction Dean R. Larson PhD CEM CSP CPT CPEA Purdue University Calumet

  2. Measuring the Need

  3. Purdue University Calumet • Regional campus in Purdue system • 9,000 students • Strong tradition of interaction with the community • Target population • Northwest Indiana • Southern suburbs • Internet

  4. Unique location • Indiana - “Crossroads of the Nation” • Northeastern quadrant of the U.S. to the West • Must go around Lake Michigan • Goes through Indiana … our county • We have several major hazards • Some “native,” some “foreign”

  5. Transportation Crossroads • Roads • Interstate Roads • East-West – Routes I 80 and I 94 • North-South – Route I 65 • Four major railroad trunk lines cross county • Flight paths • O’Hare, Midway, Gary-Chicago

  6. “Sizing” – “Down-” and “Right-sizing” • Older facilities, with many modern updates • - BP Whiting Refinery • - Steel • - 1985 Seven major steel companies • - 2005 Two major companies

  7. U.S. Steel – Gary Works experience • Qualified Safety & IH staff • Staff responded to emergencies • Role?? • Solution • Integrate Safety & IH into Incident Command • Incident Safety Officers • Union role in Incident Command

  8. LEPC and IERC experience • Very active committee • “Fits” our needs • Need for education evident

  9. Prevention Prevention Mitigation Preparedness Recovery Response Prevention Prevention

  10. Methodology • Used Allison Rossett’s First Things Fast as guide • Stakeholders • Industry • OSHA – Federal and Indiana • University • LEPC/IERC • Emergency response

  11. Rossett’s First Things Fast model • Kinds of DRIVERS • Skills/Knowledge/Information • Motivation … two categories • Value (What’s in it for me?) • Confidence (I know I can do it!) • Environment • Incentives

  12. Rossett Method 4 Kinds of DRIVERS Problemswith people 1. Skills and Knowledge • They don’t know how, or • They’ve forgotten, or • There’s too much to know and it’s volatile

  13. Purdue Calumet Timeline 1999 – Discussion started 2000 Spring – First course 2001 – First online course 2004 – Emergency Management Certificate Program approved First EM Program in Indiana

  14. Measuring Customer Satisfaction

  15. Customer numbers • Individual course • Certificate completion • Course evaluations • Input from stakeholder committee • Interaction with other Indiana schools

  16. Dean Larson Purdue University Calumet larsond@calumet.purdue.edu drlarson@jorsm.com 219-689-1399 219-922-0470

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