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New numbering plan – Communication to the business customers

New numbering plan – Communication to the business customers. Kuwait, July 24th, 2008. Starting the 17th of October 2008, all mobile and fixed line numbers in Kuwait will change to 8 digits. Introduction. 17th of October Numbering plan change.

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New numbering plan – Communication to the business customers

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  1. New numbering plan – Communication to the business customers Kuwait, July 24th, 2008

  2. Starting the 17th of October 2008, all mobile and fixed line numbers in Kuwait will change to 8 digits Introduction 17th of October Numbering plan change • All mobile and fixed line numbers will change from 7 digits to 8 digits on the 17th of October 2008. • In the past few years, the State of Kuwait has faced dynamic economic and demographic conditions which have led to an unprecedented growth in the use of telecommunications services. • In addition, several new telecommunications actors have been introduced on the market • To support its growth, anticipates the future, the Ministry of Communications of Kuwait unveiled the 8 digits numbering plan. • This plan will ensure: • the sufficient and equitable distribution of numbers to both current and future operators, • the number stability, the new numbering plan provides flexibility to prevent future changes, • the reservation of a block of numbers for introduction of new telecommunications services. Unprecedented growth 8 digits numbers Future proof plan

  3. Project planning 2008 August September October November December Hard cutover 17-10 Fixed lines End of announcements (*) 8 digits 7 digits only 8 digits only (smart announcements) Local lines Communication campaign Soft cutover 17-10 International Late soft cutover Hard cutover (*) 7 digits only 8 or 7 digits 8 digits 7 digits (8 for roaming) International Soft cutover 17-09 Hard cutover 17-10 Mobile Early soft cutover End of announcements (*) 7 digits only 8 digits 8 digits only (smart announcements) 8 or 7 digits Mobile (*) : dates will be defined depending on customers reaction The 17th of October is the date for the hard cutover, however, the mobile operators will implement a soft cutover one month before

  4. The new plan principle is straight forward for the public communication New numbering plan – main principles Numbering plan changes Origin of the number ADD Example landlines 2 e.g. 2 2874 444 Wataniya 6 e.g. 6 6894 444 Zain 9 e.g. 9 6324 444 Commercial lines (800 xxx) 1 e.g. 1 807 444

  5. Public network Company network PBX Get ready for the new 8 digits phone numbers ! Description Telephony installation • Verify your telephony installation to unsure the compatibility with the 8 digits numbering plan. To make sure your ingoing and outgoing calls will still succeed after the change • Update your contact lists to reach your customers and business associates after the new numbering plan release • Anticipates you own number changes in your corporate communication • Advertising • Logos • Business card • … IT systems Corporate communi-cation

  6. Get ready for the new 8 digits phone numbers ! Examples of actions to be taken for the numbering plan Telephony installation • Re-program all phones, fax machines and fax ID numbers, PABX systems, mobile phones with a stored number • Modify call routing equipment and equipment that bars national and international calls • Change fire and security alarm systems, including emergency phones in lifts that automatically dial a number when activated • Update computer systems that contain the national dialing code such as built-in fax machines • Update the configurations of your Internet dial-up number Customer Service Functions • Update personal records, contact details and database entries for all local business contacts (clients, suppliers, employees, …) • Inform international clients, vendors and other relevant contacts abroad • Change company and individual employee answering machine and voicemail greetings. Don't forget the mobiles • Update emergency and hazard control instructions and documentation Corporate communi-cation • Company paper stationery / Company electronic stationery • Business cards • Corporate collateral materials such as brochures, advertising and general presentation aides • Telephone directories (yellow pages), books with telephone numbers (guides,…) • Livery and packaging • Building signage / Vehicle signage • Website Source : Bahrain TRA

  7. In more details, the new numbering plan simplifies the old scheme New numbering plan detailed description New numbering plan Notice: Unchanged numbers: • The international numbers outside Kuwait do not change and need the prefix 00 followed by the country code (e.g. for UK dial 00 44 1234567890) • The country code for Kuwait 965 stays the same. • The 3 digits numbers do not change, from 100 to 179 (e.g. for the Inquiry Directory, dial 101) • The emergency number in Kuwait 777 does not change.

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