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Action Accelerator

Rapid Action Toolkit. Action Accelerator. Action Idea:. PUSH-UP PULL-IN. PUSH UP. PULL IN. ACT NOW. Champion:. Team:. Date Started:. SCI to provide key indicators / Checklist of items GRNA could look out for while facilitating a migration. Possibly items GRNA would not know exist. X.

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Action Accelerator

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  1. Rapid Action Toolkit Action Accelerator Action Idea: PUSH-UPPULL-IN PUSHUP PULLIN ACTNOW Champion: Team: Date Started: SCI to provide key indicators / Checklist of items GRNA could look out for while facilitating a migration. Possibly items GRNA would not know exist. X (Text) (Text) (Text) Chris Columbia GRNA & SCI Sync 3/26/2008

  2. Idea-To-Action Checklist DEFINE What’s the idea? 1 • Describe the idea in a single action statement that everyone will understand. Use the information on the post-it notes as a starting point. • Refine to a clear and specific description of the proposed improvement. • Who are the “customers” for this idea? • What are their REQUIREMENTS? • What are the BENEFITS of this idea to customers? To your team’s mission? • Are there any potential COSTS or RISKS to implementing this idea? Why do It?  CHECKPOINT: Is it clear what we are proposing and why customers will “applaud” it? MEASURE How are we performing today? 2 • Which performance goals/metrics related to our team’s mission will this idea impact? • How are we performing today on these goals/metrics? (Baseline) • How big of an improvement do we think this idea can make on these goals/metrics? (Projection)  CHECKPOINT: Can this idea make a significant MEASURABLE impact on performance? SCI to provide key indicators / Checklist of items GRNA could look out for while facilitating a migration. Can we provide a checklist to the GRNA team to use as they progress thru a migration that they could check at points along the project plan that would identify opportunities for SCI opportunities. Ideally it would appear as points in the project plan to review the with the business area to uncover any and all potential projects for cost saves. Currently there is no plan to look for SCI opportunities, and no tools to help facilitate the exercise. Nor is there a clear understanding of when this exercise should take place, or if it should take place more than once. The customers for this idea are ultimately the business units, by providing them with opportunities to improve their processes and remove cost from their business processes. However GRNA and SCI will have objectives for 2008 to increase cost saves and increase and spread our engagement within the Business Areas. This review will help in those efforts as well. Customer GRNA – Clear objectives, what to look for, what to ask the BU’s and when. No or minimal additional time / work added to the process. Positive experience for their customers. Customer BU – Positive experience, minimal additional work on their part, will need to see the benefit of supplying information on SCI checklist. Both sets of customers will have objectives to reduce costs and increase efficiencies, this would be in support of those objectives. Minimal risks with creating checklist, no costs other that time.  (Insert Text) There would be several metrics that could be tied to the performance of the checklist. 1) Number of ideas generated as a result of the review. 2) Amount of savings generated form projects spawned from ideas generated by checklist. 3) Customer satisfaction increase based on addition of SCI question in survey like “did you see benefit in review of SCI opportunities…” Current process does not exist, so baseline not possible The objective would be to set a target for one or all of these metric ideas, and then track the performance for the remainder of the year. 

  3. Idea-To-Action Checklist- Page 2 ANALYZE How will this idea eliminate errors, increase speed and/or add value? 3 • Which critical performance problems or opportunities related to our team’s mission does this idea address? • What facts and data support our belief that this idea will improve performance? • How can we focus our idea to address the biggest causes of problems/drivers of performance?  CHECKPOINT: Will this idea improve performance on key causes of problems or drivers of performance related to our team’s mission? INNOVATE & IMPROVE 4 What innovations will this idea deliver to the organization? • What specific work products will this idea produce? • Consider tools, templates, training processes, procedures, etc. • What Best Practices can be incorporated into this idea? • Where can we apply Lean Strategies such as 5S, standardization and mistake-proofing? • How can we borrow ideas from others that arebest-in-class? • What will make this idea a winner for customers?  CHECKPOINT: Do we have a clear picture of what this idea will produce and how we can make it successful? The VALUE ADD would be in the additional opportunities generated for cost saves, cost avoidance for the business. If successful the checklist would be a simple way to increase customer satisfaction, reduce cost in the business, improve process efficiency in the processes being migrated, and there by improve the success rate and reduce the issues/risks in the migrations. At this point I do not have any supporting data for the belief, however subject matter expertise on the team would be a strong indicator of the need and the expected positive results.  Output form this idea will be all or most of the following: Template for use in the discussion of the “Opportunities for cost saves and avoidance” discussion with the BU. This will assist in capturing the input/feedback. List of opportunities – checklist Key points identification – the “when” to act in the timeline with a migration of BU discussions. Survey addition (if agreed to) to validate the benefit with customers. Coaching with GRNA on the definitions on the checklist and how to answer follow up questions from the BU’s Tracking forms to keep ideas generated and implemented, an track the cost saves for reporting Report – on above, published to GR mgmt and BU’s to show the success of the idea, and to create energy of future discussions. 

  4. Idea-To-Action Checklist- Page 3 IMPLEMENT What will it take to put this idea into action? 5 • What information, expertise, materials, equipment, etc, will be required to implement this idea effectively? • Who needs to be involved outside of our team to implement this idea? What specific support is needed? • Brainstorm the key tasks/steps for implementing this idea.  CHECKPOINT: Do we have a good grasp on what it will take to implement this idea? CONTROL How can we ensure this idea will stick? 6 • Who will support this idea? How can we leverage this support? • Who might resist this idea? Why? • What is the best way to gain support for this idea? • Consider JUST-DO-IT; CAMPAIGN; TEST; and, STUDY implementation options. • Always persuade by first engaging others to share their ideas, concerns and opinions versus telling them the solution. • How will we know if this idea is working? • What is a simple measure of success?  CHECKPOINT: Do we know what to do to gain support for this idea and to measure success?  FINAL CHECKPOINT: Are we confident this idea can be put intoaction and will produce the resultswe want? NO? YES? Modify the plan or select another idea to test. Develop theaction plan. The majority of the responsibility checklist creation will fall in the SCI group (Gbemi and I) based on historical data, and the scorecards. The incorporation of the checklist review into the Migration project plan, and the discussions with the Business partners will require tapping into the subject matter expertise of the GRNA team. I will reach out to team members for that help. Creation of the templates and reporting will be my responsibility, and will be reviewed by the team, on the weekly call or in an adhoc meeting with GRNA and Mgmt representation. We might also want to engage a willing BU contact to review the process before implementation. And or/ run a pilot with a BU that we know will be open to the concept and might have an opportunity based on GRNA recommendations.  The reporting identified in the previous sections will be the main control function. The survey will be another metric to track, establish a baseline and work to improve. 

  5. 3Ws Action Plan Develop a step-by-step plan for implementing the idea (refer to your work on the previous pages). Develop the plan for creating the work products and gaining the support needed to put this idea into action and to get the results desired. Action Steps(In Sequence) Name Date Done  WHAT needs to be done? WHO will do it? By WHEN?  CHECKPOINT: Have we completed implementation and are we ready to assess results? NO? YES? Complete the Champion’s Final Report. Continue to work the action plan. (Text) Create a list of “things to look for” within a business process that would key indicators that cost save or process improvement exists Chris 4/11/2008 (Text) (Text) Create checklist from the “things to look for”, with format to capture information. Chris 4/16/2008 (Text) (Text) WW GRNA SME to determine when in the timeline to add the discussion. Chris & Brenda 4/18/2008 (Text) (Text) Review with Mgmt to get approval to proceed, with checklist. Chris 4/25/2008 (Text) (Text) Create forms to capture generated ideas for each migration, that would roll into a BU form and global list. Chris 5/9/2008 (Text) (Text) Create the reporting for the ideas used and $$ saved Chris 5/14/2008 (Text) (Text) Select a BU contact for review of the process Chris 5/14/2008 (Text) (Text) Select and run a “pilot” of the process with a Business Unit – Work with Doug. Doug & Chris 5/16/2008 (Text) (Text) Work with Carlos to make sure correct information is captured to validate cost saves. Chris 5/16/2008 (Text) (Text) Work with Heather and Gbemi to capture saves in the scorecards as well as reporting. Heather, Gbemi & Chris 5/16/2008 (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text)

  6. Champion’s Final Action Report Champion: Date Started: Time to Completion: Team: Date Completed: ACTION SUMMARY: Describe the action implemented (or recommended for implementation) and why it was taken. 1 2 ACTION STEPS: Recap the tasks that were completed to implement this idea. (Insert Text) (Insert Text) (Insert Text) (Insert Text) (Insert Text) (Insert Text) (Insert Text)

  7. Champion’s Final Action Report- Page 2 WORK PRODUCT: Highlight the innovations developed to put this idea into action. (Attach actual work product samples.) RESULTS: Highlight the actual/projected benefits from implementing this idea.(What impact did it have in accomplishing your team’s mission?) 3 4 (Insert Text) (Insert Text)

  8. Champion’s Final Action Report- Page 3  WHAT needs to be done? WHO will do it? By WHEN? FINALIZATION PLAN & SUPPORT NEEDED: List next steps and support required to complete implementation of this action and sustain results. 5 KEY LEARNING & KNOWLEDGE TRANSFER: Describe any lessons learned as a result of implementing this action. Note other areas of the organization that could benefit from adopting this action. 6 (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text) (Text)

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