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(IT) Infrastructure for e-Governance

Explore key steps, strategies, and infrastructure components for successful e-Governance projects in the digital era. Learn about the importance of technology, process re-engineering, and change management in driving citizen-centric services. Discover ways to enhance service delivery through core infrastructure components, policies, and new initiatives like e-Praman and GI Cloud. Uncover challenges such as technology resistance, digital divide, and e-waste management to pave the way for a robust e-Governance ecosystem.

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(IT) Infrastructure for e-Governance

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  1. (IT) Infrastructure fore-Governance MukundNadgowda NeGD Recognized Trainer in e-Governance

  2. Ways of life in the Digital Era Telecom revolution Mobile communication systems Network computer operations Data mining & data warehousing Instant access to information Multimedia compatibility Low-cost electronic tools and devices Round the clock services / back-end operations / BPOs Information systems 24 x 7 x 365 offices and businesses

  3. Success factors of e-Gov projects 10% Technology 60% Process Re-engineering 20% Change Management 10% Luck

  4. Key steps Adoption of the strategy of self-reliance. Investment in human resource development. Creation of necessary ICT infrastructure for e-Government and e-Governance. Redefinition of e-Government to make it citizen-centric and not organization-centric. Providing a set of services to citizens at a single e-Governance Portal.

  5. National Policy on Information Technology, 2012 Vision: “To strengthen and enhance India’s position as the Global IT hub and to use IT and cyber space as an engine for rapid, inclusive and substantial growth in the national economy” http://meity.gov.in/content/national-e-governance-plan

  6. National Policy on Information Technology, 2012 Strategies: Creating ecosystem for a globally competitive IT/ITES Industry Human Resource Development Promotion of Innovation and R&D in IT Sector Enhancing productivity and competitiveness in key sectors through ICT Creating an ecosystem for Internet and mobile driven Service Industry Enabling Service Delivery through e-Governance Development of Language Technologies GIS based IT Services Security of Cyber Space

  7. e-Readiness for e-Governance A multifold challenge which raises fundamental questions : Is our Leadership and Strategic Thinking Ready? Is our Legal Infrastructure ready? Is our Institutional Infrastructure ready? Is our Human Infrastructure ready? Is our Data Systems Infrastructure ready? Is our Technological Infrastructure ready?

  8. e-Gov Infrastructure Institutional Infrastructure (or “Core Infrastructure”) Service Delivery Infrastructure (or “Support Infrastructure”) Infrastructure with Stake-holders or end-users

  9. Developing core and support infrastructure to promote e-Governance in a holistic manner. e-Gov Infrastructure Major core infrastructure components: State Data Centres (SDCs) State Wide Area Networks (S.W.A.N) Common Services Centres (CSCs) Middleware gateways: National e-Governance Service Delivery Gateway (NSDG) State e-Governance Service Delivery Gateway (SSDG) Mobile e-Governance Service Delivery Gateway (MSDG) Support components: Core policies and guidelines on Security, HR, Citizen Engagement, Social Media Standards related to Metadata, Interoperability, Enterprise Architecture, Information Security etc. New initiatives like a framework for authentication (e-Praman) Service Delivery Gateways GI Cloud (MeghRaj)

  10. e-Gov minimum infrastructure Policies, strategies, action plans, implementation plans, follow-up actions Hardware – Servers, networking systems, routers, connectivity, power supply Software applications and modules Training to stake-holders Multimodal channels of service delivery ICT revolution among stakeholders Low-cost and affordable solutions, promptness in services delivery, feedback mechanisms

  11. Costs - IT Infra creation and maint.

  12. Phases of e-Gov development Systems analysis (“As Is” and “To Be”)- System Requirement Analysis Input-process-output sequencing – process mapping, data flow, file transfers, portability, end requirements Identification of e-transformation paths needed for operational purposes, two-way transactions and interactions, and creation of access portals through mirror sites. Integration of sub-systems for complete online service delivery Change management detection and implementation team

  13. Challenges posed by technology Resistance to transformation Resolution gap / gaps in buy-in Digital divide Lack of indigenous systems (external dependencies) Power supply and bandwidths Constant upgradations Lack of integrations Lack of key personnel e-Waste and environmental impacts

  14. Challenges (to be discussed…) Your inputs please…

  15. Thank you MukundNadgowda NeGD Recognized Trainer in e-Governance

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