Working Smarter Area Partnerships The St Matthew’s Pilot

1. Working Smarter Area Partnerships The St Matthew’s Pilot Clive Wright Director, Walsall Partnership 12 July 2010

2. What has Walsall Partnership been doing? • Putting residents at the heart of what we do • Enabling local people to influence decisions • Working smarter and in partnership to reduce the impact of steep budget cuts • Ensuring that the service to residents is right first time, every time

3. Area Partnerships • Introducing a radical change in how we engage • Empowering local structures and people • Communicating with ALL of our residents • Creating clear responsibility and accountability • Aligning service delivery to local needs • Ensuring a partnership approach

4. Walsall divided into six areas • All partners’ structures work in all six areas

5. Area Managers • Accountable for results in an area • Employed by partners, not just the council • Report to Director for Walsall Partnership

6. The Four-Level Model Helping People to be Proud Level 1 Broken – go fix (Local Councillors) Frontline worker resolves; • Does it there and then; or • Refers to another, follow through • Communicate when done I n t e l l i g e n c e Level 2 Takes longer and is complicated to fix (Area Partnerships) Lead worker assigned; - Partnership team formed • Include local people • Problem solving techniques MICRO PLAN - Here and Now Fixed J MACRO PLAN - Solving takes longer - Service re-design - Project managed Level 3 Re-structuring Area (Cabinet) Area Plan Level 4 Pan Borough (Cabinet/ Walsall Partnership) Sustainable Community Strategy (SCS) - Partner Strategies

7. What we heard and did – the Darlaston pilot

8. What we heard and did – the Darlaston pilot

9. What we heard and did – the Darlaston pilot

10. Working Smarter Objectives: • Taking waste out of the system and spending less • Improving resident satisfaction • Changing the way we do business

11. The St Matthew’s Pilot • Applying the four-level model in the St Matthew’s ward • Working with people and place • Working at level 1

12. The St Matthew’s Pilot – objectives In 7 weeks: • Determine whether the model could work across the council • Quantify savings • Capture learning

13. The St Matthew’s Pilot – projects People – Adults • Adult Social Care • Unemployment People – Children • 16 / 17-year-old homeless • Think family • Children’s centres

14. The St Matthew’s Pilot – projects Place • Town centre • Street scene • Anti-social behaviour

15. The St Matthew’s Pilot – savings Evidenced • Adult Social Care - £1,477,500 • Street scene - £323,000 Total - £1.8m

16. The St Matthew’s Pilot – savings Projected (Not Proven) Total - £14m Note: Saving is across the public sector

17. The St Matthew’s Pilot – learning • Current systems have evolved and are inefficient • We ration resources in a way that requires expensive management • Putting work into a queue is expensive and wasteful • Data sharing is a barrier

18. The St Matthew’s Pilot – learning • Change requires leadership • Design systems to meet demand – don’t redesign existing systems • Prototype at small scale – then scale up • New thinking required to understand savings • Resistance of the existing system

19. The St Matthew’s Pilot – outcome We might be able to save all of the £70m PA budget cuts whilst delivering more, better, faster and cheaper, but this has to be proven further.

20. The St Matthew’s Pilot – next steps • Report to Walsall Council Cabinet – 28th July • Report to Walsall Partnership – August • Roll out to a whole Area recommended • Including partners recommended