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The Norfolk DFG Project Integrated Housing Adaptation Teams

The Norfolk DFG Project Integrated Housing Adaptation Teams. Alison Spalding Tony Cooke. Voluntary sector. Social care. District councils. DWP. DoH. DCLG. CCGs. GPs. Housing providers. HIAs. Why we did what we did…. Norfolk County process mapping Audit Commission report

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The Norfolk DFG Project Integrated Housing Adaptation Teams

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  1. The Norfolk DFG ProjectIntegrated Housing Adaptation Teams Alison Spalding Tony Cooke

  2. Voluntary sector Social care District councils DWP DoH DCLG CCGs GPs Housing providers HIAs

  3. Why we did what we did… • Norfolk County process mapping • Audit Commission report • Strategic Housing Officers Group • Appreciative enquiry workshop • Delivery chain workshop • Norfolk Strategic Partnership funding

  4. What did we do? • Research: figures and feelings • Options for change • Decision by CExs Group • Development of the model • Implementation Board and plan set up April 2011 July 2011 October 2011 December 2011

  5. Grant through DFG Call from client / client’s representative Triage: does the client need an assessment? Signpost to appropriate other service no Relocation loan Review of housing options CBL / AHR Physical assessment Relocation yes Internal transfer / mutual exchange Joint visit Options appraisal Equipment Request to equipment stores OT / TO / CO Adaptation Schedule of works Brokerage service Property assessment Appointment of contractor Signpost to other services, or offer assistance for a fee Financial assessment Supervision of works Contribution too high / not willing to pay Approval to proceed Completion Customer satisfaction Norfolk DFG Project IHAT process map Payment and close

  6. Integrated teams Occupational therapists / social care Community OT service and Social Care Triage Technical officers Contractors Housing Options and Allocations Case Officers Other HIA services

  7. Where are we now? • 6 of the 7 authorities have operational IHATs • Smoothing operational bumps • IHAT Managers Peer Group • Better, faster decision making • 30 – 50 calls per month per IHAT • Catching people who may have ‘fallen through the net’

  8. What didn’t go quite as planned …? Resources Timescales Personalities: Organisational; individual Reorganisations Data gathering

  9. But it works … “The whole process was very quick and easy. It was wonderful … everyone involved were very helpful getting me help with benefits and a lifeline” IHAT customer “Things that work well: closer working with DC colleagues – physical proximity makes case discussion and resolution quicker and easier, comprehensive admin and technical support frees up [OT] time, and joint initial visits reduces the number of visits and makes the application process quicker. ” IHAT Occupational Therapist “The IHAT approach not only presented an opportunity for efficiency but is producing team ownership of cases and functions” IHAT Manager

  10. With thanks to our partners

  11. Alison Spalding Norfolk DFG Project Officer Broadland District Council alison.spalding@broadland.gov.uk Tony Cooke Housing Standards Manager South Norfolk Council tcooke@s-norfolk.gov.uk

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