1 / 26

Exchange Online Unified Messaging

Exchange Online Unified Messaging. Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana UM Program Management Team | Microsoft Corporation. Agenda. What is Exchange UM? What is it not? How does Exchange UM work? How does Exchange Online UM differ from on-premises?

gada
Download Presentation

Exchange Online Unified Messaging

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Exchange Online Unified Messaging Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana UM Program Management Team | Microsoft Corporation

  2. Agenda 2| Microsoft Confidential What is Exchange UM?What is it not? Howdoes Exchange UM work? Howdoes Exchange Online UM differ from on-premises? How do you get up and running with UM Online? Whereandwhenwill Exchange Online UM be available? Q & A

  3. History 3| Microsoft Confidential • Exchange UM = Exchange Unified Messaging • Voice mail in e-mail Inbox, access to both over the phone • One storage infrastructure (Exchange) • One transport infrastructure (Exchange) • One identity infrastructure (Active Directory) • One configuration infrastructure (based on PowerShell) • First included with Exchange 2007 • Extended in Exchange 2010 • Plans for Online UM announced at Office 365 launch

  4. What…is Exchange UM?What is it not?

  5. UM is a Replacement for Voice Mail 5| Microsoft Confidential • Voicemail in the Inbox (Message creation from the phone) • Voice messages and missed calls appear in e-mail clients • Outlook 2007 and 2010 (special voicemail rendering) • Outlook Web App (special voicemail rendering) • Exchange ActiveSync clients (many smartphone platforms, incl. WP7) • Voice Mail Preview (7 language packs) • Text inserted into voice message automatically from audio recording • Outlook Voice Access (Message retrieval from the phone) • Voicemail, E-mail, Calendar, Contacts, Directory, Options • Speech-enabled interface (26 language packs) • Messages: Read (play), reply(-all), forward, call sender, delete etc. • Meetings: Read, accept, decline, send “I’ll be X minutes late”, etc. • Directory, Contacts: Call, send message, play details, etc. • Great for hands-free triage (e.g. while walking or driving)

  6. Voice Mail Preview 6| Microsoft Confidential

  7. More UM Call Answering Features 7| Microsoft Confidential • Call Answering Rules • UM-enabled user customizes caller interface • Multiple rules allowed per user • Specify conditions: • Who’s calling; when the call arrives; free/busy status etc. • Record custom greetings • Create menu for callers to choose from: • Leave a message, transfer call, try to find user (while caller holds) • Automated Attendants • Easily contact someone in an organization without knowing their direct dial number

  8. Outlook Voice Access 8| Microsoft Confidential Speech-enabled access to Exchange from any phone, anywhere

  9. UM is not the PBX • UM does not provide “dial tone” • Customers who run UM today must use one or more of: • Microsoft Office Communications Server 2007/R2 • Microsoft Lync™ Server 2010 • PBX + VoIP gateway that is interoperable with UM • IP PBX that is interoperable with UM • Current list at “Telephony Advisor for Exchange 2010” • http://technet.microsoft.com/en-us/library/ee364753.aspx • UM Systems Integrators have demonstrated other integrations

  10. How…does UM work?

  11. UM: Attraction to Org Admins 11| Microsoft Confidential • Same admin tools and techniques as the rest of Exchange • Based around PowerShell • Everything is scriptable • RBAC: 3 UM admin roles “out of the box”, can make more • Policy framework for UM user capabilities • Management pack for Microsoft System Center • Reporting built into Exchange Control Panel

  12. UM Uses Voice-over-IP Telephony “trunk” interface Voice-over-IP protocols 12| Microsoft Confidential UM works with many types of telephony/communications server

  13. UM Uses Voice-over-IP Telephony “line” interface Telephony “trunk” interface Voice-over-IP protocols 13| Microsoft Confidential For traditional PBXs, must use a gateway to connect to UM

  14. UM Uses Voice-over-IP Telephony “trunk” interface Voice-over-IP protocols 14| Microsoft Confidential • For IP-PBXs, don’t need VoIP gateway • But IP-PBX must meet UM’s SIP interoperability requirements

  15. UM Uses Voice-over-IP Telephony “trunk” interface Voice-over-IP protocols 15| Microsoft Confidential • For OCS or Lync, don’t need VoIP gateway for UM • But OCS/Lync needs Gateway for telephone network access

  16. Voice-over-IP Works over Distance Voice-over-IP protocols are designed to work well with network latency, jitter and packet loss 16| Microsoft Confidential UM can be separated from telephony/communications servers

  17. How…does Exchange UM Online differ from UM on-premises?

  18. UM Online runs in MS Datacenters Voice-over-IP protocols can also work well over public IP networks 18| Microsoft Confidential Voice-over-IP to/from UM Online runs over the public IP network

  19. UM Online: for Office 365 Customers Session Border Controller (SBC) VoIP gateway User 172.42.23.12 SBC VoIP gateway Exchange 2010 UM Servers SIP/TLS/SRTP SIP/TLS/SRTP Contoso Corporation PBX SIP/TLS/SRTP 172.42.23.13 Fabrikam, Inc. SIP/TLS/SRTP SIP/TLS/SRTP Active Directory VoIP gateway Lync user SIP/TLS/SRTP SIP/TLS/SRTP Edge Server Access & A/V Edge Server Access & A/V Mediation Server Exchange Online (Office 365) Lync Server 2010

  20. How…do I get up and running with UM Online?

  21. Requirements for UM Online 21| Microsoft Confidential • Correct type of Exchange user licenses (provided during Beta) • One or more supported telephony systems • Traditional PBX + Gateway (see Telephony Advisor) • IP-PBX • Microsoft Lync Server 2010 • VoIP-aware Network Border Server • Supported Session Border Controller (for PBX, IP-PBX) • Lync Server 2010 Edge Role

  22. Session Border Controllers 22| Microsoft Confidential • VoIP-aware network border systems • Protection against intrusion and denial of service attacks • Makes/models tested to date with UM Online • AudioCodes (Mediant 1000 MSBG, 6.00AL.014) • Ingate (SIParator19, 4.8.4) • NET (VX1800, 4.7.2v47) • AudioCodes and NET products available standalone and also as combination media gateway/SBC devices • In principle, all SBCs tested should work with UM-compatible gateways and IP-PBXs. In practice, we have not tested all possible combinations. • Cisco (CUBE) product does not support some UM call flows (e.g. message waiting indicator).

  23. Where and when…will Online UM be available?

  24. Exchange Online UM Availability • In Office 365 (Exchange Online): introduce during Beta • Plan to make available in all regions in 2011 • North America first, then Europe, then Asia and Latin America • But will not be offered for users with certain country-of-origin values (list subject to review): • EC, GT, IN, KR, LK, NG, PH, QA, TH, UY • High availability (site- and datacenter-level failover) configured • Same UM feature set as on-prem, except for speech access to directory (DTMF only in initial release) 24

  25. Questions?

  26. © 2010 Microsoft Corporation.

More Related