Business Management of Telecommunications

1. Business Management of Telecommunications Chapter 17: Managing Operations Chapter Outline

2. Chapter Topics • How Are Operations Managed? • Managerial Tools & Techniques • Profit Center Philosophy • [Operations] Organization Management • Technology Management • Budget Management

3. Learning Objectives • Understand • Operations Management Function • Managerial Options • Role Of Operations In Telecommunications Product Life Cycle Model • “Profit Center” Philosophy • “Cash Drawer Management” Concept • Expense Reporting Importance • Insourcing & Outsourcing • Technology Management Responsibilities • Disaster Planning Requirements • Budget Management Principles

4. How Are Operations Managed? • By Applying POLC-Model Principles • Set Goals • Develop A Plan • Obtain Resources • Provide Leadership • Control Activities

5. Managerial Tools & Techniques [Revisited] • Develop Necessary Skills

6. Managerial Tools & Techniques [Revisited] • Apply Situational Management Theory [Methodology]

7. Managerial Tools & Techniques [Revisited] • Use A Logical Project Solving Model • Use A Logical Decision Making Model

8. Managerial Tools & Techniques [Revisited] • Apply Telecommunications Product Life Cycle Model

9. Profit Center Philosophy • “Mom-and-Pop” Management Philosophy • Simple “Cash Drawer” Management • When The Cash Drawer Contains Money, The Business Is Financially Solvent • Applying Mom-and-Pop Philosophy Today • “When The Budget Covers All Expenses, The Department Is Financially Solvent”

10. [Operations] Organization Management • Manage Department Employees • Hiring, Development, Communications • Improve Personnel Productivity • Leadership & Training • Manage Outsourcing/Insourcing Issues • Right-Sizing, Down-Sizing, Reengineering

11. Technology Management • Technical Competence • LANs, WANs, Internetworks, Telephone Systems, etc. • Products and Services • Project Management Skills • Project Organization • Project Management Tools & Methods • Disaster Prevention & Recovery

12. Budget Management • Understand Enterprise Planning • Control Budget Variances • Variance$ = Budget$ - Actual$ • Use Chargebacks To Control Expenses • Refer To Chapter Examples