Business Management of Telecommunications

1. Business Management of Telecommunications Chapter 6: What Is Enterprise Planning? Chapter Outline

2. Chapter Topics • What Is Enterprise Planning? • Why Plan? • How Do You Plan? • Management Theory & Planning • Enterprise-Level Business Planning • Enterprise-Level Telecommunications Planning

3. Learning Objectives • Understand • Enterprise Business Planning Concepts • Benefits Gained From Enterprise Planning • Relationship of POLC-Model & Planning • Annual Planning Cycle • Vision Statements • Strategic, Tactical, & Operational Planning • Management Theory Concepts • Enterprise-Level Business Strategies • Use of Benchmarking • Top-Down Planning Concept

4. What Is Enterprise Planning? • Enterprise Planning Process • Telecommunications Planning Context

5. Why Plan? • Planning Is Useless . . . • Planning And The POLC-Model • Anticipating Future Needs • Reduce Risk • Summary • Enterprise Planning Advantages • Enterprise Planning Disadvantages

6. How Do You Plan? • Technology Projects • Identify The Right Goals • Use Multiple Planning Horizons • Annual Planning Cycle • Vision Statement • Strategic Planning • Tactical Planning • Operational Planning

7. Management Theory & Planning Approaches • Pre-Classical Theory Contributions • Classical Management Theories • General Administrative Theories • Human Resources Theories • Quantitative Theories • Integrative Theories • Composite Management Theory • Current Trends & Issues

8. Enterprise-Level Business Planning Strategies • Top-Down Planning • Stability Strategy • Growth Strategy • Retrenchment Strategy • Combination Strategy

9. Enterprise-Level Telecommunications Planning • Customer and Business Driven • Provide Products & Services To The Internal Organization and to External Customers & Suppliers • Telecommunications Benchmarking • Use External Performance Criteria • Business Documentation • Cost/Benefit Analysis • Detail-Level Planning