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Mitch Skyer

Solstice Transportation Group. Mitch Skyer. President & Senior Transportation Consultant. Practice Areas Transit Operations Consulting Transit Technology IntelliTrans Management™ Reporting, Management, and Training. Tuesday, Sep. 13, 2011 11:00 AM – 12:00 PM. That title’s a mouthful….

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Mitch Skyer

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  1. Solstice Transportation Group Mitch Skyer President & Senior Transportation Consultant • Practice Areas • Transit Operations Consulting • Transit Technology • IntelliTrans Management™Reporting, Management, and Training

  2. Tuesday, Sep. 13, 2011 11:00 AM – 12:00 PM That title’s a mouthful… 4 Ways transit technology helps you effectively manage your transportation system

  3. The Fantastic Four…

  4. Tools of The Trade GPS/AVL Tracking Digital Destination Signs GPS Routing & Dispatch On Board Video Passenger Validation Passenger Counting Electronic Inspection Stop Announcement Systems Backup Cameras PA Systems

  5. Feedback & Communications Smartphone Apps Rolling Internet Interactive Messaging

  6. Features & Characteristics of Transit Technology • Choices, Choices, Choices • Multiple Vendors, Various Technologies • Options – Levels – Features • How Much is Too Much?/Feature Buzz • Choosing The Best Solution • Focus On What Is Needed Not What Is Available • Options & Selection Criteria • Establish Objectives

  7. Control and Security Service Performance • Vehicles Staying On Route, Speeding, Idling • Drivers Staying Within Designated Areas • View Passenger Activity on and Off Vehicles • Driver Actions Such as Cell Phone Usage, Unsafe Driving Habits • Push Information to Drivers and Passengers • Deal with Weather, Security Lock Downs, Accidents, etc. Employee Activity External Emergencies On Vehicle Events

  8. Planning & Design • Capacity planning • Passenger loads • Meaningful stops • Rerouting • Efficient routes – can they meet frequency & headway objectives • New Vehicle Purchases • Changing vehicles • Replacement cycles • Grant Preparation • Data • Management Strategy Sessions

  9. Transit Efficiency

  10. Customer Feedback

  11. Automating Customer Feedback Don’t create these kinds of customers or supervisors • Consistent Format • Questions, comments, & complaints • Feedback Distribution • Who gets what info… • Maintaining Comment History • Store data in accessible format • Response Tracking & Reporting • Trends and management info

  12. Type STG101 in the body of a text message and send to 30364

  13. Transportation Trivia Who was The Godfather in Francis Ford Coppola’s 1973 movie of the same name? • Fred Rogers • Joey Bagadonuts • Vito Corleone • Rocky Balboa

  14. Transportation Trivia Who was The Godfather in Francis Ford Coppola’s 1973 movie of the same name? • Fred Rogers • Joey Bagadonuts • Vito Corleone • Rocky Balboa

  15. Transportation Trivia How much CO2 is produced by 1 (one) gallon of gasoline? • 2.2 lbs • 19.4 lbs • 98 lbs • 166 lbs

  16. Transportation Trivia How much CO2 is produced by 1 (one) gallon of gasoline? • 2.2 lbs • 19.4 lbs • 98 lbs • 166 lbs

  17. Transportation Trivia As of 2008, how many passenger automobiles were registered in the US? • 204 Million • 256 Million • 299 Million • 334 Million

  18. Transportation Trivia As of 2008, how many passenger automobiles were registered in the US? • 204 Million • 256 Million • 299 Million • 334 Million

  19. Transportation Trivia How many metric tons of CO2 are produced by the average passenger vehicle each year? • 1,222 Metric Tons • 28.9 Metric Tons • 11.3 Metric Tons • 5.5 Metric Tons

  20. Transportation Trivia How many metric tons of CO2 are produced by the average passenger vehicle each year? • 1,222 Metric Tons • 28.9 Metric Tons • 11.3 Metric Tons • 5.5 Metric Tons

  21. Q&A – Contact Info for Mitch Mitch Skyer Solstice Transportation Group Office: 678-474-9355Cell: 404-272-9536Mitch@SolsticeTRG.com www.SolsticeTransportationGroup.com Keep connected with SolsticeFollow Us on Twitter: twitter.com/busbuzzConnect on Facebook: www.facebook.com/busbuzzLink on LinkedIn: www.linkedin.com/in/solsticetransportation

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